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Hotel overview
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3129 reviews
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Oct 07, 2024Love Outrigger
I don’t understand the bad reviews. This place was great. Staff was wonderful. You can't swim at the beach there but there are plenty of places close by. Food was good. Love the pool options. Highly recommend this place! Would stay again. Thanks Outrigger!
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Sep 21, 2024Nobody cares or is helpful
I was brought here by Uber and a family member, escaping a traumatic ordeal. I’ve been enduring all week. Escaping a horrible hostage type situation. I was broken and not able to think well and explain this to staff. Ask them to please help me get situated. They were of no help whatsoever. Acted as if I was inconveniencing them. The sliding glass door as well as the blinds were broken and I couldn’t get anyone to help me and then a knock on my door at 2 AM to fix it. Went downstairs the next morning with a ray of hope of a better day. Excited to make a lei. Arrived three minutes late while trying to find where to go. The woman leading it would not allow me to make one and said come back another day. I literally ran out. I just don’t get this place. Why can’t people just be kind? There was plenty of room at the table and plenty of supplies, and they had just gotten started. My feet are dirty from the floors in the room. The comforter has stains on it. The furniture is old and falling apart. I will say, though that the pool area is absolutely gorgeous. Customer service is definitely lacking. I’ve explained that I’m here alone.asking for advice on what I could do for the next day and a half before I fly out nobody cares.
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Sep 17, 2024Overall okay, but some TLC needed for the rooms.
We stayed here for 12 days. The main part of the hotel and it's facilities are very good. The food is also very good. The hotel is exceptionally clean. The rooms however need some TLC. For example, the bathroom latch kept coming out of its frame, the bath looked old, with patches of enamel missing. One of the balcony chairs was unstable, the frame brace was lose. I can't vouch for the other rooms as we only had one room. As Outrigger Resorts is a major chain of hotels, there operating costs might be tight, hence the need to prioritise spending. However attention to detail makes the difference between an average hotel and an outstanding hotel.
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Sep 14, 2024
Book here...say hi to Dennis :)
We stayed here for our first leg of our honeymoon/wedding. I could not say more amazing things about this hotel!!! The room, location, and amazing staff...world class and authentic Aloha was rooted deep! DENNIS....made our experience amazing. He helped me get to my car so my future husband, who was driving us to our wedding ceremony, could not see me. He was so kind hearted and beamed with beautiful vibes...his gesture truly will live in our hearts and memories forever. We cannot wait to return to this beautiful island and amazing hotel in the very near future!!!
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Aug 31, 2024
Worn, but great location.
We had a delayed flight and the airline provided a voucher for this hotel. The person at checking was nice and helpful. All the staff for the 1 night stay were nice and professional. The pool area looked nice with beautiful waterfalls. The lobby and restaurant are nicely appointed. The room we had and building are in need of some TLC. There are obvious repairs that are needed. Given the location in the water, this old hotel deserves an upgrade.