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Great Stay!
Upon arriving at the Omni, we were greeted by Tiffany. She had a beautiful smile and an amazing presence. She was alway readily available for anything we needed. The rooms were nice with great views. Top Draft was the best with the unremarkable views over Centennial Park!
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Great Location, But Disappointing Stay
We stayed at the Omni for a school-related event and were really looking forward to our visit given the hotel's reputation and location—right across from Olympic Park and next to the convention center. While the accommodations at the convention center were nice and the area was convenient, our experience at the hotel itself was very disappointing. Before arrival, I contacted the hotel to confirm that everything was in order with our payment, which had been made using a district card. I was assured we were all set, despite not having the card physically with us. However, when we checked in, we were told we had to use a personal card because we didn't have the district card in hand. The manager on duty was extremely rude and unhelpful, and only gave us the corporate number after we insisted. It was a frustrating and stressful experience, especially since we had tried to avoid this exact situation. Housekeeping was another issue. Our room was not cleaned daily—we had to request it each night after returning, which should not be the case at a hotel of this level. The biggest concern, however, was the condition of the room. We found blood stains on the sheets, pillowcase, and even the shower curtain. The toilet didn’t flush properly and kept running, and the towel hanger was coming off the wall. These are basic maintenance and cleanliness issues that simply shouldn’t happen. Overall, while the location and nearby facilities were excellent, the poor customer service and unacceptable room conditions really took away from our stay. I hope the Omni addresses these issues so future guests have a better experience.
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A great stay and lovely ambience
I stayed at the hotel for a business conference. They were great and couldn’t do enough for you. The rooms were comfortable and I had a nice view. I celebrated my birthday there and oh my word. They gave me Champagne, Cake, balloons and a card. Thank you Cameron, Cheryl and Shelley on Concerige. You are all amazing. Cameron checked on us everyday too. I like the free peach tee and the complimentary drink. I would go back and stay again. What a lovely 4 star hotel
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Great Location and Service
Clean rooms and friendly staff...From the front desk, valet staff, to the hotel security the staff was stellar. They were friendly and provided world class service. This is not my first visit here and definitely not my last. Great for business and vacation.
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Virtually Stress free experience
Well maintained facility with many convenient options for food and beverage. Take the time to figure out the layout and be prepared to walk alot if using the conference space attached. Very courteous and helpful staff. Comfortable rooms with a good view of the city. Most of the outlets are in one area so bring an extension cord if you need several electronics plugged in. Valet parking is expensive. Wonderful location close to parks, restaurants, and entertainment. I would definitely stay here again.