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Hotel overview

The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving center and a great choice of entertainment for the whole family.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property information

Year Built: 2016
Total rooms: 974

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 15585 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Karaoke Night

    We love the hotel, we have a great experience during the stay here, we love the karaoke night every night at the piano bar with the experience team (Arturo, Salvador, Alan y Eduardo) was so amazing, the only bad thing that happened was in the restaurant Steak House, I have a little problem with my food and the service. We’re going back, thanks.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing vacation

    Thank for Benjamin for activities, aquaform, salsa lesson and more activities and games. Will go back, the resort is clean, safe, neat the beach. Recommend for all the family. Come from Canada and first time at this resort. Absolutely come back again

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mexican Paradise

    We have been here for a week and already know that we will return. We are I. The El Beso section and love the privacy and quiet it provides. However, if you like a more activities based approach, it is there for the taking. Favourite restaurants to this point are La Locanda for dinner and Blue Moon for breakfast. There you will find Heydi, the hostess, who is great; and absolute dear. At lunch, we go to the buffet, Amaranto. Miguel and Victor, keep an eye on us and take care of our requests. Our day ends with a visit to the Lobby Bar where you can name your cocktail and it is promptly delivered to your table. Nightly entertainment at the theatre is varied. There is also entertainment in the courtyard every evening. All in all, a well named resort. One of our best resort stays and there have been many.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Experience ocean

    Arrived yesterday - having a really time so far. As a solo traveller the staff have all been really lovely, Mauricio and staff around the pool are all so kind and welcoming! Lovely weather and great facilities, beach lovely sand and well kept sands.

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great week at Oceans

    Great experience at the hotel. Our Butler Adrian was awesome and took care of us at our stay. He made sure that we had everything we needed the whole stay. Out last night there he booked us a reservation at The Sakura restaurant and it was the best!

    Feb 06, 2025