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Hotel overview

The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving center and a great choice of entertainment for the whole family.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property information

Year Built: 2016
Total rooms: 974

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 15588 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good resort, but they should label items on buffet with allergens!

    Some good, mostly just average. Room was nice, very clean, no mold( I checked the bed first thing) We found the restaurants were ok, nothing was labeled at the buffet which makes it really hard for people with allergies, unless you ask for help.The best experience for me was Route 66. Amazing waiter Ronaldo was so helpful. I have celiac disease and he made sure to explain the menu, and took extra care to alert the chefs. Beach was a bit rocky, but the pool right beside the beach was really nice. Last year we stayed next door at the grand sunset princess, and it was quite on par as that one. One big plus for the ocean riviera paradise was the key on the wristband.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    BEST ENTERTAINMENT FOR KIDS

    Mirelle is top notch when it comes to entertainment!!! Her energy is amazing. She has kept our boys entertained at each and every activity that she has been at. The nighttime activities have been great and she has even been keeping my boys who don’t love dancing, dancing, and engaged, and it is amazing. She is so kind and helpful even beyond just keeping our children entertained.

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    They should be ashamed of the state of their lounge chairs

    Reposting my review because my pictures did not upload. First the good, the service great and the resort is beautiful. I have stayed at many oceans resorts and that is why I chose this one for this visit. I am usually never disappointed. This time however, even though the service is good and the resort is spotless and the grounds are beautiful it seems like the only people who are allowed to have comfortable loungers are the guests who pay for privelidge. This has not been my experience at any other ocean resort. The resort seems to have a math problem and has only enough chairs for around a third of the guests. The lack of chairs isn't the only problem though, the quality of the loungers is shameful. They must be from when they first opened seven years ago. They are saggy and torn and the plastic legs sometimes spread out so far the chairs almost collapse right out from under you and for reference I weigh around 110 soaking wet. I am not over exaggerating in the slightest. If you have even a remotely bad back you will not be able to use these chairs and not be in pain. The resort should be ashamed of themselves for this. I have never had to nor felt the need to play the chair game at a resort before but here I had to just so we could first off have chairs and secondly find two that we felt safe to sit on. I am actually surprised people haven't fallen through them.

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Kids Club for the Win!!

    We had a wonderful stay at Ocean Riviera Paradise and overall, it was an amazing vacation for our family. (I will preface a have a fairly high standard)A major highlight was definitely the Kids Club – they truly made our trip memorable. Every day, the staff organized fun and engaging activities for the kids at the pool, from games to mini-competitions, and they even gave out prizes to all the children. The kids were always entertained, and the staff's energy and enthusiasm were top-notch. They also offer daycare services, which we used twice during our stay. We travel frequently and have never used the daycare services. On one of the days, they took the kids bowling, and we felt completely at ease leaving our son in their care for the first time. It really says something about the level of trust we felt—he had a blast! Special shoutout to the incredible team at the Kids Club: Mirelle, Greg, Karely, Fer, and Viri. My son, Ashtyn, absolutely adored all of them. They made him feel so special and involved. When we left, they even gave him a special parting gift – a hat, which was such a thoughtful touch. There were also cool activities every night for the kids before the shows, like carnival games, dance parties, and a glow party that kept everyone entertained. The food was good, although after 10 days, it did start to feel a bit repetitive, but we always found something enjoyable to eat. The rooms were comfortable, though the cleaning service could have been a bit more thorough. One downside was that there was only one bar open after dinner (the main bar) and a sports bar type area so it did get crowded at times. The beds were a bit disappointing as they only had thin sheets instead of a duvet or comforter. Some of the shows were fantastic (the neon show was a standout!), while others could have been better, but they were still enjoyable. A unique feature of the resort is the abundance of photographers constantly capturing moments all over the property, even at the pool. We ended up purchasing 15 photos, five of which were printed, and while it was a bit pricey at $200 USD, the quality of the photos was outstanding. If you get a chance, I recommend taking a cab to Playa del Carmen. We used the taxi service they recommended and got the driver's number for the return trip so we didn’t run into any scams. It was a fun little adventure and a great way to explore the town. Again we felt safe and were there till 9pm with our 4 year old. I have one beef with the resort, and as a coffee drinker it is a big one. There was only one place to get good coffee/specialty coffee and in the morning was a 30 minute wait. Even in the day you could wait 15/20 minutes. Coffee was also subpar in the buffet. That was the biggest problem with the resort. All in all, we had a fantastic time and would definitely return. The Kids Club was such a highlight for Ashtyn and a big reason why we enjoyed our stay so much. Highly recommend this resort, especially for families!

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful vacation!

    A wonderful vacation! The staff are amazing, always helpful, always very friendly. Our butler Hugo is the best, the wait staff are so friendly and go out of their way to make sure your dining experience is top notch. David, Itzel and Vasti in the Privelege Lounge go over and above!

    Feb 12, 2025