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Hotel overview

The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving center and a great choice of entertainment for the whole family.

Location

Riviera Maya, Mexico
Cancun International Airport : 33 miles

Property information

Year Built: 2016
Total rooms: 974

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.60 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 15336 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun in cancan

    Came to the hotel to celebrate my aunts birthday, Great staff, Great music, Customer Service was helpful when we needed to reprogram our Key. Foam beach party was the best. I would definitely come back and visit. We enjoyed every minute of our vacation. Jessica and the Dj was so much fun..

    Oct 11, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Rosemberg at Pez Vela

    Rosemberg in pez vela was just amazing , so attentive and the restaurant is just in the most perfect setting with amazing food could have stayed here all day but only if rosemberg was our waiter , such a credit to the hotel ❤️ highly recommend this hotel and defo rosemberg

    Oct 11, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience. Amazing staff!

    Our stay was phenomenal! Carlos at Guest Services went above and beyond to make sure everything went smoothly, and remembered our names to greet us throughout our stay! The facilities were clean, the staff were kind and professional, and the food choices were the best we’ve had at a resort! This resort is perfect if you’re looking for an intimate, walkable vacation with a small group of people. We would stay again!

    Oct 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation. Will be coming back!

    Carlos with guest services was so helpful and he even remembered our names all week and would be willing to help us with any questions we may have had! Thank you Carlos, for everything you did. We appreciate you more than you know! Bailey October 2024

    Oct 10, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Carlos was the Best

    I had a great visit overall…. Carlos from guest service was very helpful and patient with us. Made sure all of our reservations were made the first day. Wish there were more indoor activities during the day. Was disappointed that our tub wasn’t working. But overall nice relaxing resort to visit.

    Oct 07, 2024