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LocationRiviera Maya, Mexico
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
During Travel Window: 2/1/18-4/30/18; 2/1/19-4/30/19; 2/1/20-4/30/20 & 2/1/2021-4/30/2021
No guests 23 and younger are allowed unless there is an Adult over 30 in the same room. This includes groups with 16 to 23 year old even if accompanied by adults over 30 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating10501 reviews
Visit January 2021
While I can’t say we had a bad stay, there are more negatives than positives about the resort. Positives - Mikes coffee shop! Open 7:30am-11:00pm with a variety of coffees, smoothies and fresh cakes. So good! - Excellent WiFi in rooms and around the resort. - It has a running path! That kept me sane! One mile loops around the resort. Particularly important since the Gym is only open for limited hours in the morning and evening. - Daily room cleaned by “Amber”. She was fantastic! Considering there was so much wrong with the resort and hotel services, at least our room was attended to every day. - Very hard working staff. Over worked and stretched. It’s hard to complain to them as things seem beyond their control (also important to note that when you do complain they don’t listen anyway!!). - “America” who makes amazing omlettes for breakfast- just be prepared to wait in line about 15-20mins. -Japanese restaurant- a fun experience and food was great. However, it is only open certain nights and you have to make a reservation. These 90min slots are usually all taken by 9am. Also, you can only attend this restaurant once during your stay which is unfortunate as it’s by far the only food place to eat here. Negatives - The food! I’m not fussy...but it really is below average. First you have to wait in line for a table most nights, and then when you do get a table it takes a long time to get served food and drinks...then when your food finally does arrive...it’s cold!!! Always so disappointing as the menus are decent, there is a good variety of restaurants (when open!) but the food was always cold.OH, and potions are tiny!!!! So so disappointing. The Italian is ok...but that’s it. - It’s not a “romantic” destination. Kids everywhere!!! Even in the “romantic dining” restaurant. Or the Japanese restaurant says you must be 14+ however that wasn’t enforced. It didn’t really bother us...but important to note for other couples. If you are expecting a quiet romantic meal you won’t get it anywhere here! - Masks aren’t enforced. It’s hard to believe there is a worldwide pandemic with all the people swarmed around the pool bar and some of the staff giving high-fives to guests!!! They have procedures in place to make it COVID compliant- but these aren’t enforced. - The pools are FREEZING!! - The Mini Bar consists of 2 bottles of water, 2 beers, 2 bottles of soda and 2 packets of cookies. And it may take days before it is refilled.
Claudia and raul are so much fun! They keep all the people engaged and having so much fun, we met so many friends because of them. Rudy the bartender is also awesome, so friendly and great drinks. I love the and the adult pool is so much fun because if those boys
Pool review on vacation with my friends
Claudio and Raul are the best pool boys they keep us all entertained and engage with the guest! Best pool boys to keep you entertained and meet new people. As well as ruddy he is a very good bartender.
The food and service was very great at this resort. The restaurants offer many different types of food and drinks. We loved the entertainment every day, especially by the pool. Raul and Claudio are our favorite entertainers!
Raul and Claudio were the best! They play really good music and were great hosts. They switched up the activities a lot and included everyone at the pool! We wish we could stay longer, this resort was perfect for us and we will be coming back!