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Hotel overview

Discover an environment of friendly service, authentic charm and exceptional value during visits to this Mexican haven.  Designed for active travelers and spa enthusiasts, Ocean Maya Royale Hotels offers a relaxed haven of pleasant and elegantly decorated guestrooms, all-inclusive access to the resort's restaurants and bars, nightly entertainment, water sports and daily activities.

Ocean Maya Royale is an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.

Property information

Year Built: 1998
Last Renovation: 2010
Accessible rooms: 4
Floors: 2
Total rooms: 320

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Ocean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.60 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older.  NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 11239 reviews
  • 3.0 star tripadvisor rating
    Check reviews

    The bartenders were great the food was ok now the lights went on June 1st at 4pm they didn’t come back on til after 12am we checked out on June 2nd as we were checking out I asked will there be any composition because we were without lights and couldn’t sleep because it was too hot for hours the rep told me to write a comment at the guest service desk we went to guest service no one was there to take the complaint I know things can happen but no apologies wasn’t even given

    Jun 12, 2024
  • 3.0 star tripadvisor rating
    OK - Vacation

    Spent 6 nights at this resort May 30 - June 5, 2024, we were there in 2019, so we knew what to expect. All the staff could not have been more helpful and all were very polite. Check in was very quick and efficient, beware of the people after check-in who will lure you to their desks for a time-share speech. Our room was very nice, we requested a king-size bed on the second floor, which is exactly the room we were given. We were in Bldg. 30 very close to the beach and pool, perfect location. Our AC worked fine and our room was cleaned daily when we got back from the beach. Anything we used out of the mini-bar, I saved the empty containers and put it on the bed with a tip and it was always replaced. I had read previous reviews about a clothes steamer in the room, unfortunately we did not have much luck using it, and should have packed an iron. Blow dryer worked great. Food and drinks were just ok, nothing spectacular. We ate at all the a la carte restaurants and only ate one night at the buffet for dinner. It was Tuesday night (Mexican theme) and I thought it was terrible, oh well. We had lunch every day at the Mexican restaurant by the pool,it was ok, and we liked the buffet for breakfast. We lost power on Saturday night from 5:00 pm till at least midnight. I heard that a transformer out on the road had been hit, but can’t really confirm that information. We tried to eat at Blue Moon that night, but it was so hot without AC, I really couldn’t finish my meal. We sat out in the piazza area, and watched the show, which they still had, in spite of no electricity, they did have backup generators. Got back to our very HOT room and thankfully AC turned back on in the middle of the night. Power also went out the morning we were leaving, so having breakfast before heading to the airport was challenging in the buffet, because again no AC. We are beach people, and had no problems getting chairs under a palapa on the beach before breakfast, but I will tell you the pool chair game is alive and kicking at this resort. The beach while we were there did have a bit of seaweed, but was cleaned up daily, and there was a slight smell. We were not “privileged” and received drinks at our chairs on the beach. If you are looking for a middle of the road, adult only all inclusive, Ocean Maya Royale is fine, but don’t expect 5 star food and drinks, because you do get what you pay for………

    Jun 10, 2024
  • 2.0 star tripadvisor rating
    3rd Visit to Ocean Maya......and Last

    This trip was our 30th trip to Cancun area and our 3rd at the Ocean Maya.....and it will be our last. Where this was a resort that had excellent service and good food with rooms that were better than average, except for the food, that is no longer the case. We've always been greeted when arriving, with staff taking our bags and escorting us to the check-in area.....didn't happen. When we got to the check the customer service rep was far from friendly and told us if we had any questions just to go to their APP, I'm 61 years old and using my phone to search for questions about service is NOT what I want to do. Our first room: the mini-frig didn't work and when I tried to call the front desk neither did the phone......Our 2nd room: phone still not working.....our 3rd room, AC not working......At this point a manager finally got involved and took us to a couple of rooms and got those issues resolved. If your looking a resort that is at best 3 stars and one that seems to want to attract guest that are younger and don't know what good service is.....this could be for you.

    Jun 10, 2024
  • 1.0 star tripadvisor rating
    Awful

    Terrible stay. Been to Mexico many many times and this was by far the worst resort we’ve been to. First night…rooms AC didn’t work. Last night, all power went out and again no AC. Service was great by the pool but food was mediocre at best. Will not return.

    Jun 09, 2024
  • 3.0 star tripadvisor rating
    only suitable if you like very loud music

    If you want a quiet holiday choose another hotel you can not escape the boom boom boom ( music ?) at the activity pool we tried the beach and quiet pool but there is no escape. We had two rooms block 22 good position, both rooms were in good condition with no issues. The grounds were well looked after and it was nice to see the wild animals wandering around. The beach is just ok but don't expect to walk far unless you want to trample through rotting sea weed. The daily activities were ok but could be better. The restaurant at the pool was nice for lunch with waiter service. The buffet restaurant was good for breakfast and lunch not so good for dinner, the choice and quality for breakfast was very good, the service in the buffet was hit and miss depending which waiter you got, Alfreddo & Gabby were excellent. Sandy at the entrance to buffet and the server at Mikes coffee both need to try and be more cheerful. This was our 27th all inclusive resort and is definitely not the best.

    Jun 09, 2024