Hotel overview

Discover an environment of friendly service, authentic charm and exceptional value during visits to this Mexican haven.  Designed for active travelers and spa enthusiasts, Ocean Maya Royale Hotels offers a relaxed haven of pleasant and elegantly decorated guestrooms, all-inclusive access to the resort's restaurants and bars, nightly entertainment, water sports and daily activities.

Ocean Maya Royale is an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year Built: 1998
Last Renovation: 2010
Accessible rooms: 4
Floors: 2
Total rooms: 320

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Ocean Maya Royale is an Adults-Only hotel. Children 17 and younger are not allowed at this property.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory Ocean Maya Royale Spring Break Policy - Guests 23 years of age and younger are not allowed unless there is at least one (1) adult 30 years of age and older in the same room. Student or Spring Break groups ages 16 - 23 are not allowed even when accompanied by adults 30 years of age and older.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. This Hotel does not accept spring break groups or spring break individuals. For travel between Feb 01 through Apr 30, guests 23 years old or younger are suggested to travel with at least one adult 30 years or older.  NOTE - If any guest is unruly, the hotel reserves the right to ask guests to leave with 100% hotel penalty.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 9442 reviews
  • 5.0 star tripadvisor rating
    Fantastic holiday!

    I stayed in Ocean Maya in January for 2 weeks with my girlfriends. We loved everything from start to finish. The check-in was simple and quick and the staff were very welcoming. The food was delicious, with different varieties every day. We loved the Blue Moon and Yokoso restaurants, they were our favourites. The bartenders are great and they aren't shy with their measurements! The hotel was very clean and well maintained, we went on the Lagoon Tour with the animation team and it was stunning! Well worth the walk. We also loved the foam parties, they were great fun and everyone got involved. The games before were hilarious. We can't wait to come back when the hotel is open!

    Jul 14, 2020
  • 1.0 star tripadvisor rating
    Terrible....no words just TERRIBLE

    I booked a jacantion for July 12 to July 22 2020 one week before my trip I called to confirm the reservation with a person no answer to the 24hr Hotel email no answer Finally i called Spain Barcelona the main office and was told the Hotel is CLOSED....how about a email or a phone call or a dove maybe what happens if I have not called and made the trip to a closed Hotel Tell me? Take it from me when a business is in trouble then you can see the true nature of the management. Beware before book there it's a scam.

    Jul 06, 2020
  • 5.0 star tripadvisor rating
    Fantastic Hotel

    We stayed here for 2 weeks in September. Absolutely loved it. Room was lovely- we had a sea view room. Cleaned thoroughly every day. We spent most of the time by the quiet pool. Was nice and clean, and had a waiter constantly walking round getting fresh drinks. We only used the main buffet restaurant for breakfast, but there was loads of choice, and amazing fresh juices. Loved the BBQ on the beach at lunchtime, and also the Mexican for lunch. All the speciality restaurants were gorgeous, and had no problems getting a table in any of them. The Japanese restaurant was great fun. Really loved Mikes Coffee bar. We used to get amazing sandwiches and cake before returning to our room after a day by the pool/ beach. Wonderfulchoice of meals in the sports bar at the end of the night. The wildlife wandering around, made such a lovely change. Would definately return here. LOVED IT.

    May 26, 2020
  • 4.0 star tripadvisor rating
    Great hotel mediocre staff

    Stayed here with my girlfriend for two weeks, the hotel was spotless and after reading the reviews of the smelly beach due to the seaweed we was a abit concerned, but whilst we stayed here the beach didn’t smell at all and was always kept pristine. Most of the staff were okay however it felt like most of the staff only cared and catered for you if you tipped them ( with the exception of the entertainment team who did a great job!). The food was average and became very repetitive but the sports bar was very good. Overall the hotel was very nice and well kept and I would recommend staying here if your abit older and looking for a quiet relaxing holiday.

    May 24, 2020
  • 5.0 star tripadvisor rating
    Arturo is the greatest!!

    Visited this resort in March 2020 with a group of friends. Great accommodations, food, drinks and friendly staff. Arturo, Rodrigo and Marena were the highlight of our trip! Will be back in Sept with an even larger group for a birthday celebration and look forward to seeing them again! Seriously, if you visit you will know who they are! Arturo’s personality has him standing out of the crowd immediately! These guys are the best at entertainment, day or night, and will go out of their way to ensure you’re having an amazing time. Even when the resort doesn’t have scheduled entertainment, they stick around and make sure you’re enjoying your stay. Honestly, just phenomenal people! Can’t wait to be back!

    May 14, 2020