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Hotel overview
Discover an environment of friendly service, authentic charm and exceptional value during visits to this Mexican haven. Designed for active travelers and spa enthusiasts, Ocean Maya Royale Hotels offers a relaxed haven of pleasant and elegantly decorated guestrooms, all-inclusive access to the resort's restaurants and bars, nightly entertainment, water sports and daily activities.
Ocean Maya Royale is an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
11773 reviews
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Jul 11, 2025Wife's 50th holiday
My wife and I arrived to a amazing stunning resort.the whole experience has been amazing.the staff here are all so friendly and helpful and always go the extra mile from cleaning staff to front desk. Certain staff have really helped.we had some sad news while we were here for our 14 night stay.we are 9 days in and theses members of staff have really touched our hearts. Lobby bar staff. Octavio Manuel hilda Waiting staff esperanza angel Sara Pool bar Miguel Cleaning staff juana We cant express how much these beautiful people are making our holiday complete. They are truly a credit to your resort.we are already planning on returning. I unfortunately have not got the names of the guys who have tirelessly kept removing the seaweed from the beach on a daily basis is amazing and looks very hard work.
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Jul 06, 2025Never will we return after 12th time
Firstly, there is a huge shout out to the nicest people in the world. Alfredo, Hernan, Jovanetti, Oriphila, Octavio. To be fair, there are too many to mention, but all of you are amazing, and we both appreciate you. The reason for the review and the really bad score. On our departure, we were ambushed to pay 63 dollars for soiled sheets. Let me explain about sudden fees without prior consent or discussion. I was ill for the last two days of the holiday. I mentioned it to Orophilia when she arrived to let her know of the incident. She was amazing and got it it sorted. That evening, we received a call to ask if we would like to go to the Mayan night at the Italian restaurant. We had to decline due to the situation. We were disappointed as they had never offered us to a Mayan event on any prior visit. Anyway, we went to reception to get the bus and were advised we had to pay for the sheets! I clearly picked up a bug from the hotel, as like most guests, we just stay put. We argued the fact that no discussion prior to us leaving was this discussed or mentioned. The so-called experience manager looked at my wife and said, "You are not unwell." We replied. I eat fish, and she doesn't. It was like arguing with a three year old. We paid, and I advised my total frustration during the transaction and got on the bus totally ill, and now totally deflated. I'm back home 8 days later and still unwell. Thank you for a totally unforgettable 60th. I will keep in touch with the people mentioned at the start of this communication. They were the only ones who were concerned about us, as they know us. As for the management, thank you being totally inept and if 63 dollars is worth more than another 12 years and thousands of dollars in both paying for the holiday and about £450-500 in tips to staff on each yearly visit. Congratulations, you have pissed off an ambassador to this resort. Never ever again will we step foot into your establishment. I think this story will not be the only one like this? I know of other couples who were ill at the same time. Wonder how many 63 dollars they all got charged? Very rare, I give poor feedback, especially for OMR. But this time, you crossed the line and took the piss. If I wanted to argue with someone who was rude and arrogant and spoke like a child, I would go to a primary school to do so. This individual did not think about his argument or the fact my sickness was hotel related.......quite clearly that a silent policy is greater than customer loyalty and 12 years consumer loyalty.
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Jul 03, 2025
Relaxing vacation
Experience team was great! It was also nice that there was no kids. Food options were good, I do wish there were a few more restaurants. I enjoyed both pools but do wish they both had a swim up bar.Staff was extremely friendly. Overall, it was an awesome experience! Viri did an excellent job and made sure everything was taken care of!
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Jul 03, 2025
Fun and relaxing vacation
Me and my boyfriend visited June 2025, we had a great time! The food and drinks were very good, staff was super friendly, especially Viridiana. There are also different parties and events held on the resort every day. I’ve had a great experience overall other than the beach being un-swimmable from the large amounts of sargassum.
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Jul 02, 2025
Beautiful resort! Thank you Kendell!
We had the best time at Ocean Maya! We visited for 10 days in June. The grounds are beautifully kept, the rooms clean and the food is great. We particularly liked the Japanese and the Italian. The latter we were told is owned by Pancho the cat, who allows the staff to work there! He is clearly very loved and is adorable! Kendell was fantastic in the entertainment team. We met him at a previous resort several years ago, and when we found he was here, it was the deciding factor in us booking the resort. He was so kind and fun, and made us beautiful bracelets with our names on and a beautiful note which we will treasure! Everybody missed him when he wasn't on a shift! It saddens me to read negative reviews on the seaweed. This is a natural problem and the hotel worked exceptionally hard to clear it daily. It is a deeply unpleasant job and you could see how hard they worked. It didn't affect our holiday at all. We made wonderful friends and had the best time. The staff were brilliant and friendly. My only complaint was on checkout. The lady was very blunt and curt, and I feel if it wasn't for the fantastic experience we had up to that point, it may have made us question how welcome we would be coming back. It wasn't enough to deter us, and we plan to visit again. Thank you Ocean Maya for a wonderful holiday!