TripAdvisor traveler ratingbased on 16495 reviews
LocationRiviera Maya - Beach
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
No customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit’s with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old (02/01/20 - 04/30/20).
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating16495 reviews
We have been here a week and we have had a wonderful time. Even with the limited restaurants there was still plenty of choice. We stayed in adults only with privilege and we had a great week. The staff are fabulous, Gustavo in the Lobby Bar was a real treat and made us welcome and comfortable and was a lot of fun a great asset to the hotel. Ever and Javier were so pleasant and sweet. They work really hard to make your stay a memorable one. Overall felt very safe all staff wearing masks and or visors. Social distancing is possible as limited occupancy, and guests wearing masks also when necessary. Beautiful pools and the beach is cleaned but the water not always great. Still a sargassum problem especially with the bad weather in open water. I appreciate the fact the hotel has a few cats on premises which they allow to live on grounds. They have a few baby raccoons also. Being an animal lover i appreciate the tolerance and they really don't bother anyone. Its a nice hotel and the food is very good.
Amazing new experience
We stayed there with our family. Got two rooms with free upgrades. It was great experience. We were taken care of by Eric (recepcionist) on our stay. All our questions were answered and needs were taken care before they even arised. We were there with the little one. The kids area is amazing: they have a aquapark and pool attached to it. While your little one enjoy the fun water playground, you can swim or relax. They even have little fancy beach beds for kids. It is away from the other 3 pools. So nobody bothered by kids, and you can feel completely safe with your kids playing around. We were openminded coming just to relax. Hotel team did a great job. Thank you. We for sure will come back.
Don't think you are getting a package for half price! You get half the quality also. I excepted a 4.5 stars experience, got a 3 at most. Food is the worst I have ever had in a hotel. Same poor menu for the whole week at breakfast and lunch. I think they even reheated the same plates. The reservation restaurants for dinner are OK, not 4 stars either. You can blame it on "covid" but it is the reality so it doesn't matter. No shows at all. No entertainment at night. The beach is great. Cleaned everyday. The staff is nice but absent or not enough. Got a free upgrade for the room which was good enough and clean. As for respecting "covid" rules it is a joke. But that's another story. I don't understand people giving this 5 stars during this period. Before "covid" i cannot judge.
Vacation 2020 - 1
We had a great experience at the Resort, and last night, at Ristratto D’Italia restaurant. The service was impeccable. Our servers Roberto and Jose took excellent care of us. Also chef Derly and manager Zuriel made us feel like very special guests with their extra attention to detail. We’re very pleased and will definitely be back.
The Bistro Restaurant at Ocean Coral and Turquesa is phenomenal! Ever and Javier were wonderful and provided excellent service, the food was delicious (especially the Chicken Cor don blue)! Will return no doubt!