Hotel overview

Tucked amidst the quiet fishing village of Puerto Morales, Ocean Coral & Turquesa provides families, spa enthusiasts and active travelers with superior all-inclusive amenities and services. Fronting a beautiful white-sand beach and spectacular coral formations, scuba divers can spend hours exploring the colorful waters surrounding the resort, while a spa and wellness program, daily activities and family-friend amenities like the kid’s activity club and children’s swimming pool ensure enjoyable stays for each and every guest.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 15 miles

Property information

Year Built: 2007
Buildings: 21
Floors: 3
Total rooms: 591

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory No customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit’s with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

No customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room. Student or spring breaker groups or fit’s with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old (02/01/20 - 04/30/20).

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 16495 reviews
  • 4.0 star tripadvisor rating
    Sisters birthdays

    We have been here a week and we have had a wonderful time. Even with the limited restaurants there was still plenty of choice. We stayed in adults only with privilege and we had a great week. The staff are fabulous, Gustavo in the Lobby Bar was a real treat and made us welcome and comfortable and was a lot of fun a great asset to the hotel. Ever and Javier were so pleasant and sweet. They work really hard to make your stay a memorable one. Overall felt very safe all staff wearing masks and or visors. Social distancing is possible as limited occupancy, and guests wearing masks also when necessary. Beautiful pools and the beach is cleaned but the water not always great. Still a sargassum problem especially with the bad weather in open water. I appreciate the fact the hotel has a few cats on premises which they allow to live on grounds. They have a few baby raccoons also. Being an animal lover i appreciate the tolerance and they really don't bother anyone. Its a nice hotel and the food is very good.

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Amazing new experience

    We stayed there with our family. Got two rooms with free upgrades. It was great experience. We were taken care of by Eric (recepcionist) on our stay. All our questions were answered and needs were taken care before they even arised. We were there with the little one. The kids area is amazing: they have a aquapark and pool attached to it. While your little one enjoy the fun water playground, you can swim or relax. They even have little fancy beach beds for kids. It is away from the other 3 pools. So nobody bothered by kids, and you can feel completely safe with your kids playing around. We were openminded coming just to relax. Hotel team did a great job. Thank you. We for sure will come back.

    Sep 15, 2020
  • 3.0 star tripadvisor rating
    Disappointing

    Don't think you are getting a package for half price! You get half the quality also. I excepted a 4.5 stars experience, got a 3 at most. Food is the worst I have ever had in a hotel. Same poor menu for the whole week at breakfast and lunch. I think they even reheated the same plates. The reservation restaurants for dinner are OK, not 4 stars either. You can blame it on "covid" but it is the reality so it doesn't matter. No shows at all. No entertainment at night. The beach is great. Cleaned everyday. The staff is nice but absent or not enough. Got a free upgrade for the room which was good enough and clean. As for respecting "covid" rules it is a joke. But that's another story. I don't understand people giving this 5 stars during this period. Before "covid" i cannot judge.

    Sep 10, 2020
  • 5.0 star tripadvisor rating
    Vacation 2020 - 1

    We had a great experience at the Resort, and last night, at Ristratto D’Italia restaurant. The service was impeccable. Our servers Roberto and Jose took excellent care of us. Also chef Derly and manager Zuriel made us feel like very special guests with their extra attention to detail. We’re very pleased and will definitely be back.

    Sep 09, 2020
  • 5.0 star tripadvisor rating
    Wow!!!!

    The Bistro Restaurant at Ocean Coral and Turquesa is phenomenal! Ever and Javier were wonderful and provided excellent service, the food was delicious (especially the Chicken Cor don blue)! Will return no doubt!

    Sep 08, 2020