Hotel overview

Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 336 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 1989
Last Renovation: 2015
Accessible rooms: 4
Floors: 8
Total rooms: 339

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
Current Renovations: Description: Important Notes:
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 8877 reviews
  • 1.0 star tripadvisor rating
    Old, Cracked tiles, it's ok food.

    We had a trip to Cancun sep8th to 13th. Their room was incredibly old. tiles were broken or chipped. Food was ok not many options. Let me tell you about drinks. they were terrible. no balance alcohol or great taste. Good restaurant workers.

    Sep 14, 2020
  • 5.0 star tripadvisor rating
    Unforgettable stay!

    I spent 11 nights at Tucancun Hotel with friends and girlfriend and it was awesome! The Hotel is fully equipped and all the rooms have a wonderful view! A special mention to Nancy Cervantes who has been so nice and lovely with us! The food has been delicious with so many options for breakfast, lunch and dinner!! This place is so special and we'll come back one day!!!

    Aug 17, 2020
  • 5.0 star tripadvisor rating
    Great time.

    Thank you Dalida, Nancy And Jesus. They were more than helpful in the restaurant. They all made the trip wonderful. Went out of their way to make sure we had what we needed and remembered what we like everyday.

    Aug 07, 2020
  • 5.0 star tripadvisor rating
    Great Experience

    My boyfriend and I are just finishing our trip at Occidental Tucancun and we had an amazing experience. We were nervous with traveling during the pandemic but the resort was very clean and we felt very safe. The bartender in the main lobby Rodvier Vasquez was amazing. He took care of us all week and never let our drinks go empty! He was very friendly and make our nights a lot of fun! Every night at dinner we had a server named Thomas and he was also wonderful. He made sure we had everything we needed and kept on top of serving our drinks. It was truly a great experience and a great staff! We will definitely be back.

    Aug 07, 2020
  • 4.0 star tripadvisor rating
    Great visit

    We really enjoyed our time at Occidental Tucancun. We appreciated all the staff, but especially the bartender Ismael who went out of his way to make sure we were taken care of. We can’t wait to get back!

    Jul 30, 2020