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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
13164 reviews
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Jul 11, 2025If I could give this a zero, I would
Do not stay here! Food quality was poor. The food at the buffet was either undercooked and cold or over cooked and dry. I thought I’d make a reservation at one of the 3 restaurants available but they ONLY take reservations at 7:30am for THAT day. So every day you have to get up and book your reservation. The reservation line is long. I spent 45 minutes making a reservation for an 30 min dinner in an NEARLY empty restaurant. The restaurant were 1/4 full each night and they refused to seat anyone without a reservation. Everything tasted of poor quality at every restaurant I went to. Food was cold, flavorless, and uninspiring. Rooms had leaks and cockroaches… I was switched rooms 3 times. The first room I was sent to was occupied! Second room had a significant leak above the bed that had recently been patched, the 3rd room had huge cockroaches. You can hear everything outside the room. Every conversation, foot step, bag rolling by etc. guests are inconsiderate. Kids were pounding on doors and running the halls at midnight. The staff, were professional but not overly helpful in managing any of the issues. I couldn’t get out of here fast enough. This place is affordable and the beach is pretty but I would never stay here again. I have stayed at an occidental before and I loved it. But this place, was absolutely terrible. I don’t ever write reviews but I pretty shocked that this “resort” was claiming 4 star. It is not even a 1 star in my opinion and I feel the urge to warn you.
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Jul 10, 2025Family Vacay
Room was perfect! Balcony has an amazing view! Huge thanks to JOSE @ the front desk who helped us tremendously with getting us settled/checked in. #Jose’sTheBest
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Jul 09, 2025
Exceptionally Polite Staff!
Exceptionably polite staff and very well maintained. Miguel, Jose and our server Evily have been so accommodating and treated us like Royalty. Highly recommended! Thank you for the bday treats Jose!
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Jul 07, 2025Long weekend stay
I stayed at this resort with my wife for 4 nights. Resort' s location is great. Food quality was good however variety would be better. Place was clean including our room. Air conditioning needs to be improved in restaurants! The way you book restaurant needs to be changed - it has to be done in person every morning around 7 o'clock- if you do not do it you do not get to eat at restaurant! I am giving them 3of 5 rating given the amount we paid per night.
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Jul 07, 2025
Holiday weekend stay
I’ll start by saying that check in was easy and my room was ready a little early and even upgraded to ocean view. The bar tenders were all friendly and made great mixed drinks, the beer during the day by the pool isn’t cold at all though. Food was just so so even by all inclusive standards and was pretty bland. Entertainment was pretty much non existent and could use some work. No shade or umbrellas on the beach as well. Not a bad stay, but I’d probably pay more and stay elsewhere next time.