TripAdvisor traveler ratingbased on 8832 reviews
Located on the white sand and crystal clear waters of the Caribbean, along the world famous hotel zone of Cancun, you’ll find the 24-hour, all-inclusive Occidental Tucancún. This recently renovated resort features 336 spacious, comfortable rooms and suites with spectacular views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants offing an extensive range of cuisine, five bars, three pools including an adults-only pool, an exclusive spa offering a variety of relaxing and rejuvenating treatments, daily entertainment, nightly musical shows and more. For those seeking a more elevated experience, our Premium Level accommodations offer our best views, unlimited access to our specialty restaurants, private check-in, personalized concierge service and much more. Relax and enjoy yourself, or venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancun. This resort is ideal for families and couples alike.
LocationCancun - Beach
Wish you were here?
*The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating8832 reviews
Amazing as usual
I loved every minute we were there. Big shout out to Antonio Mex, Obdulia, Julio, Ismael, Michel, Erick and all the rest of the outstanding staff for the wonderful service and amazing time we had there. Thank you Vicente for the beautiful serenades and great service you gave at our dinners. The room was always clean, fridge was stocked, and a beautiful terrace with gorgeous views. We received a bottle of champagne and chocolate strawberries as a welcome gift. I would most definitely stay here again! It was our third time staying at this resort and it felt like our home away from home.
Returned for out 5th visit
We returned in February for our 4th visit, the second in three months. As with the other three visits we had an enjoyable time. Hats off to all the staff, most are long time employees who will make you feel at home. Ala Cartes were easy to book, we ate at them most nights or in the Italian. The food and drinks were great as usual. I send my best wishes to all including our dear friends Ismael Tec and Antonio Mex. We will see you again next winter.
Just before the crazy covid19 outbreak in the world my wife and friends were able to stay a week at this resort. It was awesome as the staff were friendly and helpful. Felix Yam and Rosa Jimenez really took care of us while enjoying the theatre shows and the drinks were delicious. When not there the lobby bar was the place to be with Rodiver Vazquez and Max Antonio. The rest of the staff were great. The beach was unbelievably clean and beautiful, no seaweed and the pools were fun and the wait for drinks was minimal. The restaurants were good, though we didn't have the buffet we did enjoy the Mexican restaurant and Italian restaurant on multiple occasions. I highly recommend this resort and we are looking forward to going back in the future (whenever we can travel again) Stay healthy.
We had a lovely vacation. The adult bar was a great place to hang out. Mostly because the bar tender, Lorenzo Gomozm, was so friendly. He never seemed bothered by the guests, no matter if it was busy or not. He was easy on the eyes and had such a great smile and never seemed to be too busy to make just one more drink.
Sun and Fun
Nice resort. Smaller, but clean with decent food choices. Nightly entertainment was fun. The staff was awesome. Jorge Rendon provided awesome service at the pool and on the beach. Erick Xeque provided excellent service at the Italian Restaurant. The activities staff was great, always something entertaining to do or watch. They did a great job getting all ages involved in the activities. All around great experience. Pools and beach were great. The only complaint I would have is there is not liquor (or soda) service at any of the bars until 11am, but there is beer and soda in your room fridge. One other minor thing, once the entertainment ended in the Theatre, there was no music or dancing or anything at the lobby bar. Other than those two minor things, great experience all around!