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Hotel overview

The Occidental Papagayo – Adults-Only hotel is a fantastic adults-only experience in the Gulf of Papagayo on the stunning west coast of Costa Rica. Guests can enjoy both the comfort of the All Inclusive program and the exotic fauna in the vicinity. The hotel features spacious and bright rooms, designed with everything necessary for the enjoyment of guests in an adults-only environment. To enjoy the area of Guanacaste and Culebra Bay even more, there is nothing better than making the most of activities such as diving, cycling, guided tours, kayaks and many more options. You may also opt for the most reinvigorating relaxation and enjoy the fantastic pool and relax in its beautiful outdoor gardens. The hotel provides a magnificent culinary offering, including 2 international à la carte restaurants and a buffet with international food, as well as a snack bar and lobby bar with excellent views.

Property information

Year Built: 1995
Last Renovation: 2007
Accessible rooms: 2
All rooms non-smoking: 169
Floors: 1
Total rooms: 169

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory *Important Information for Our Guest* As of April 2012, the destination of Costa Rica has gone non-smoking in all public buildings and areas. All hotel rooms are also non-smoking.
Advisory *Important Note* Costa Rica will impose some restrictions for Holy Week. Alcohol is not permitted to be sold or consumed. This ban on alcohol starts the Thursday prior to Easter and runs through Easter Sunday. A few hotels purchase special permits to serve alcohol, but generally it is not available. In addition, most restaurants, shops, and bars will be closed for the same time period. Restaurants in the hotels will be operating. The City Tour will not be operating.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 6347 reviews
  • 1.0 star tripadvisor rating
    I will never go back

    Staff needs training on customer service, acknowledging customers when they come around even if not able to help right away. They are understaffed The place is clearly needing some TLC: we had a window that would not close, a toilet overflowed, no hot water in the shower.

    Sep 30, 2022
  • 5.0 star tripadvisor rating
    Occidental is the best in Coast-a Rico !!

    Enrique is the best!! I Totally recommend this hotel to anyone and everyone! They made myself and my clients experience one to remember. It is a must in Coast A Rica !!!! Kizz My Passport Travel Agency will def choose again.

    Sep 29, 2022
  • 3.0 star tripadvisor rating
    Costa Rican escape trip

    Staff was excellent - friendly and good service. Food was also very good but getting into the Italian restaurant was harder than winning the lottery. Very scenic location and well maintained property. The beach allowed for great views and walks. The pools were well maintained. Probably COVID related, but you always had to walk to the bars for a drink; no one served you at the pools. Bars had no 'top shelf' selections and premium members had to walk to 2nd floor for drinks. Silly inconvenience. Upgrading to premium is not recommended. Some were able to get their drinks once they friended bartenders. Activities were hit and miss. The few that were offered sometimes didn't happen. When booking, don't forget to apply any discounts or coupons. They will not modify a reservation once you commit. And beware - they have no cancellation option. You commit and pay the full cost. I would not discourage someone from staying here, but I would not recommend it either. I imagine there are better options in Costa Rica.

    Sep 16, 2022
  • 2.0 star tripadvisor rating
    Pretty place, just disappointed in the service.

    They say they have three restaurants including a buffet. Plan on only the buffer. Every time you try to book any of the other restaurants they are already booked for the day, or only one option is available for that day, and it’s booked any way. The reception was poor. They are not welcoming, they just care about making sure you wear a bracelet and sign a paper that says you won’t smoke in the rooms or of the facility. It was a very poor reception.

    Sep 14, 2022
  • 3.0 star tripadvisor rating
    Not the best

    I’ll be very transparent and say this hotel was just okay. We had a party of 11 and because this was an Adults only hotel, we decided to stay here. I expected a little more action due to it being adults only. the beach was very quiet and you have to grab your own chairs. no umbrellas are there and no drink or food service. that was the most disappointing part. the women giving massages on the beach are a little too much. when you say no they touch you and massage you to give you a preview and i was turned off by it. the pool is where we got most of the action, but was also disappointed the jacuzzi wasn’t heated. On the first night, no hot water in the room and the nob to the shower broke. The buffet food is ok. not great, not bad. Another disappointment was there are 2 restaurants but you can only eat at one every 3 days. our stay was 5 nights so we could only eat at one. we complained a little and got to eat at the other restaurant on our last night. Also because we had a big party, they couldn’t accommodate all of us at the same time which was also not good. The best part of the hotel was the staff. A few stood out. Carlos Moreno, brian at the lobby bar, alexandra and cesar at the pool, and david. They all made sure to smile and remember some of us day to day. One more thing is there are raccoons roaming around the hotel. They got into one of our rooms and ate some personal items. The staff kind of brushed it off. I assume they are used to getting complaints about them but some of us were scared. maybe some signs around the resort would help. some more night time activists would be nice also! overall we had a great time. and the resort and greenery is beautiful.

    Sep 09, 2022