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Hotel overview
Get exclusive perks during your getaway at Occidental Cozumel. Travel now through December 22, 2022 and receive:
• Additional $200 in resort coupons per room
Valid for Luxury Royal Level and Jr. Suite Royal Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
A fantastic resort located in heaven on earth! Occidental Cozumel is a unique destination that is inspired by a Mexican estate and gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel. Visiting this idyllic island in the Mexican Caribbean, just a 45 minutes ferry journey from Playa del Carmen, is something you should do at least once in your lifetime. Beyond that, visiting an all-inclusive resort that is set amongst nature, with mangroves, tropical gardens, and stunning white-sand beaches, is a truly unbeatable experience. The hotel’s marine surroundings make it one of the top 5 scuba destinations in the world, and the resort is fully prepared to provide diving enthusiasts with everything they need to enjoy swimming amongst the dolphins and sea turtles. It also offers a wide range of other sports such as kayaking, sailing, snorkeling, and water polo, as well as facilities such as 3 pools, a spa, gym, beach club, and 7 restaurants. And if that’s not enough, it is also the perfect place for a couples vacation as it offers a wide variety of romantic arrangements, or a family vacation as the resort features a kid’s club and a pool just for children. There is also an even more luxurious and sophisticated experience writing for you at the Royal Level at Occidental Cozumel. Offering exclusive services, this boutique hotel is located within the magnificent Occidental Cozumel resort.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9539 reviews
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Apr 21, 2025Excited for our next trip!
We are so grateful we had the opportunity to visit the island and be welcomed by an amazing / fun bell boy whose name was Jesus. Checking in was interesting and unusual from other resorts but the receptionist made it quick and full of hospitality. Aime was super attentive to my friend, and me, and our needs Every Single Day. They both are excellent examples of how hotel staff should engage with guests, in our opinion. The waiters were fast and we loved every single restaurant we booked, though the Mediterranean is the best!!! We do suggest some more variety in the drink department. We hope to see all of them again next year, the people working at the hotel made the experience unique.
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Apr 21, 2025
Can’t Wait to Return
Our family had an amazing trip to this resort. The staff were very friendly and helpful. Brian at the front desk has a wonderful sense of humour. The grounds are well kept. The maids work hard and do a great job cleaning the rooms every day. The food was okay. Most lunches were the same every day, but we were able to find something we enjoyed. The nightly entertainment was great and we enjoyed shopping at the vendors. We met a lot of wonderful new friends and can’t wait to go again.
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Apr 20, 2025Much needed family break.
My family came here for a short break with two of our daughters. We chose this hotel because the reviews were mostly positive. We had a good experience while here. Diego( Picazzo cool last name) checked us in. He was very courteous, polite and professional. He answered all our questions and helped us to reserve tables at two of the restaurants. He was genuine in his conversation and when I expressed my interest in seeing the beach, he apologized for the fact that the beach had eroded due to 2 hurricanes hitting the property. A lot of the beach is in fact gone but the remainder is still nice. We enjoyed the property. It was green and lush with a few wild life present. We did not take part in any of the nightly entertainment as we were pretty tired after spending the day at the pool and the beach. If what you're looking for is a place to relax, which we were, this may be the property for you.
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Apr 19, 2025BAD MANAGEMENT
The check-in was unsatisfactory. The receptionists were unfriendly, messy and bad at communicating in English, which made it take more time than necessary. Only one person at the front desk was helpful (name tag Aimee). She was the best throughout the entire stay. The management lacks training, the manager Abigail was unprofessional and hard to deal with. Her attitude was hostile to other guests and I witnessed it, despite not communicating with her directly. Everything else was on level with the hotel's reputation, the room was comfortable and the amenities were more than enough.
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Apr 18, 2025
Would stay here again!
My husband and I stayed here for 6 nights and 7 days. It is a beautiful property! The grounds are well maintained and clean. Food at the buffet was mediocre, but the al la carte Olivios was our favorite! we went there twice. We didn't get a chance to go to the seafood al la carte, but we hear many good things about it. We wish the bars had a drink menu being we didn't know what we wanted or what our options were. There were many activities throughout the day to do. Once the wind direction changed we were able to snorkel right off the beach with the water being clear. We saw many cool fish! We even saw (I swear a 5 foot) barracuda! We loved seeing all the cool animals around the resort! It was very easy to get a taxi to go into town or whatever you wanted to do outside the resort. It would be there within 3 minutes of you asking for one. It feels very safe at the resort with security and gates anytime you go out or come back.