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Hotel overview
Get exclusive perks during your getaway at Occidental Costa Cancun - All-Inclusive. Travel now through December 22, 2022 and receive:
• Personalized welcome letter
• In-room bottle of rum, tequila, or wine in select room categories
• Weekly rum or tequila tasting at adults-only hotels once per week
• Additional $200 in resort coupons per room
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All-Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among
its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún
combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12682 reviews
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Jun 30, 2025Staff lacks customer service
My daughter became sick during the trip and threw up in the room. I used the towels to clean it up due to me being unable to reach the front desk for assistance. Later that night a bill was left on the bed where I was being charged to replaced the towels that I used to clean the floor. The manager that I spoke with was very rude and lack customer service skills. I ended up paying for one towel, however when I went to check out they tried to charge me again anfd called me a liar because the night manger did not put a note in the system. They held me up and I almost missed my scheduled transportation to the airport. I had my receipt of what I paid and they took it from me. The drinks were very watered down and not worth drinking. Security gave one of my daughters a hard time because she had her wristband on a different had than her sister so he did not see it. Majority of the staff was rude and unapproachable. There was a greeter or welcome comittee that made me feel very uncomfortable because I did not want to go to the sister resort for a presentation.
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Jun 30, 2025Our second time was even better
Occidental is a great value choice in Cancun. The overall resort is clean and service is very good. The food choices are average but we always found options we enjoyed for all 3 meals and for snacks. The room size is better than most for the area. The pool is a solid 9/10 for size and chairs (wish people wouldn't hold chairs for hours they are not using ... this is rude). The beach is not ideal, but nice to lay out, walk in water, and enjoy drinks for beach bar. For me location is not important since I dont go off property for long at an all-inclusive so I can get maximum value. We walked in morning and night every day on beach and main road and felt very safe with lots of people and police presence. This resort is about 1/3 less money than comparable which allows us to save money or stay longer.
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Jun 30, 2025
Beautiful setting Disappointing food.
This was the first stay in Occidental Hotels and while the experience was very price friendly, the grounds well kept, however, the food was repetitious and of lower quality than in previous stays at all inclusive resorts. The check-in lines and check out lines were more than 30 minutes and if you needed to stop by the desk it was a time killer. We could only get into a restaurant one night of seven and the food that night was also disappointing. Husbands T-bone thin and tough, my lasagna had a unique cream sauce, brownie was hard as a rock. Bar had no chocolate for granddaughters virgin mud slide request (her favorite drink on vacation). They did have chocolate in bar for those who bought into vacation club, just not for us folks who didn't. That seemed a bit petty. Will go back to paying more for the resort to get better food and equality in chocolate! Came home with the most bug bites ever, although it might be that we visited in June. Take something to ward off bugs.
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Jun 27, 2025
Amazing vacation! Thanks to Jessica the pool concierge and Isabel the CocoBongo Rep!
We had an amazing experience at Occidental Costa Cancun. Thank you to Jessica the pool concierge who was amazing and super helpful. Also to Isabel the CocoBongo representative who was very accomodating and showed us a great time at the beach party as well as the CocoBongo show! We would definitely do it again and we highly recommend. The pool staff was also amazing and made our experience there feel like a real vacation. Cant wait to go back!
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Jun 25, 2025
Need Improvment
Improve booking of restaurants to online instead of having to go to lobby & check for availability. Repair AC & door locks. Improve also the quality of snack bar food. The housekeeping and waiter service was great.