TripAdvisor traveler ratingbased on 9416 reviews
Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9416 reviews
Beach bar was by far the best part
Alberto and Lucio were fantastic bartenders! They got us our drinks quick and kept us entertained all day! The drinks were always cold and they'd remembeed our order even if when we got the drinks from the server a lot of the time.
Mauricio Gomez and Liliana from the front desk
The hotel and all-inclusive experience was very lovely up until our last day. After checking out, the front desk lady gave us a slip and said we could use it for the remainder of the day to get food and drinks. We left the hotel for 2 seconds and that's when Mauricio Gomez basically forced us to give him the slip we were given, promising us once we return he would give it back to us. 5 minutes later when we returned he refused to give us back the slip. We spoke to the front desk about how we had missed dinner because Mauricio and the lady prior promised us dinner at the restaurant multiple times and now they're going back on their word. Lilliana basically told us it sucked but since we didn't have the slip that Mauricio(standing right next to us at this moment) had, she could do anything for us. We felt that because it was their lack of communication that left us in very inconvenient circumstances, they could have been more apologetic. They did not say sorry once and blamed it on us. As 3 young black ladies, we felt that our age and color allowed them to overlook the issue and their fault. I whole-heartedly believe if I were a middle-aged white women, the situation would've gone differently and they would've offered some type of compensation and apology for their miscommunication.
Loved my stay and the bartenders!!
Had so much fun at this resort. It was very clean and the entertainers definitely made us have a great time. Bartenders Alberto and Lucio were amazing. They were very responsive and personable. Would definitely come again because of them.
Won't be going there again!
The room was very nice & clean, liked the wrap around balcony even though it was only a couple feet wide. Service was good, but there was next to no shade around the pool only a few umbrellas but they were useless. The beach was nice but the ferries & pirate boats & seadoos were just a few feet away in the water. There was a small roped area you could play in the ocean. The food was not the greatest & was usually cold even when they had just put it out. Alot of the food was repeated at every meal.
Not what was expected
It was fun going away but there was hidden cost for a all inclusive stay some booze you had to pay for some food was needed to be paid and there was 0 night life... kinda disappointing. The staff here to learn English a little better as it was hard to communicate at some points