TripAdvisor traveler ratingbased on 9426 reviews
Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
LocationCancun - Beach
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9426 reviews
Over the moon in Cancun
Good resort. Good entertainment. Good food. Don’t know about the drinks we are non drinkers. It’s true the beach area is not the best. Felt safe both on and off resort. Met lots of Canadians and Americans.
Loved our time here
Me and a couple friends went for a bachelorette, and we loved it here. We got food included which was a great choice, didn't have to worry about food. And they had shows in the evening and a bar on the beach. All the employees really took care of us, from the dining staff to security to bar tender. One night, a drunk guest was being disruptive and rude to us, and the bar tender kept an eye on us and him and made sure to call security when needed. Shout to Cesar borragon and our bartender whom we drunkenly nicknamed Luis.
We enjoyed it but...
This was our first all inclusive and i'll list pros and cons of this place PROS: Food (book the restaurants, amazing) Staff: super nice and friendly. ROOM: BIG and cozy. Pools: Great, big. #Drinks: almost always great. Throw them a couple of bucks, they deserve. Entertainment: sure, most of it was corny but very nice and fun. CONS: FREE Shuttle service, they dropped us off at other Occidental in Cancun(like we would know there were two far from each other and had to pay for taxi to this one) Booking: They charged us twice and had to fight to get charge taken off. Beach: Not really there. small. Room: large but old looking from 1970s. In the end, the staff, food, and entertainment made this trip great. Would I go again? hmm. I might try some others in Cancun.
I would give this place a negative if I could.
Customer Service is terrible. I rented a room and it was confirmed. When I got there they had no rooms available and wanted to ship me down the road. I ask to speak with a manager and waited for over an hour and half. No manager still....but they finally found me a room. I finally found a manager walking around and he said he was not the right manager to talk to. Found another manager who wanted to make things right, and did NOT. Said we wanted to stay another night he would call our room with a discounted price. Never did. We checked out and went to another place. It is a hassle to be in another country and have to find different arrangements when you think everything was planned. Ruined a whole day of my vacation.
Al-la-carte restaurants ALL DAY
We had a great time at this resort, small enough that we felt like we got a personalized service. You have to book to eat at the al-la-carte, but there was no limit as to how many nights you got to go. So get up early and reserve dinner each day to get the best food!! TOP TIP: you're welcome to go to the al-la-carte restaurants for breakfast & lunch (they have a buffet), but this wasn't readily shared.... Christian Balam from the plated dinner service was wonderful!! Working at two of the three al-la-carte restaurants for dinner, he remembered our drink orders and was very attentive to us. Great small talk and had some good insights for trips off the resort!