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Hotel overview
Get exclusive perks during your getaway at Occidental Costa Cancun - All-Inclusive. Travel now through December 22, 2022 and receive:
• Personalized welcome letter
• In-room bottle of rum, tequila, or wine in select room categories
• Weekly rum or tequila tasting at adults-only hotels once per week
• Additional $200 in resort coupons per room
Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Occidental Costa Cancun is a comfortable all-inclusive resort with beautiful Mediterranean style of 4 stars. It was built in 1994 and has been through various renovations since then, most recently at the end of 2016 in which the front desk, lobby, lobby bar, snack bar, Mexico Lindo restaurant and pool were renovated.
Just 30 minutes away from Cancun International Airport, we are located in the Hotel Zone on the Kukulcan Boulevard in the 4.5 Km, just in front of a quiet and white sand beautiful bay.
The Occidental Costa Cancún hotel faces the Caribbean Sea on the famous Boulevard Kukulcán. This 358-room hotel stands out for its quality and complete Barceló All-Inclusive program that lets each guest enjoy all its services and facilities.
The cuisine at the Occidental Costa Cancún hotel stands out due to the variety on offer, thanks to the four restaurants located within the complex. It also offers a lobby bar, perfect for those who want to relax while enjoying a drink and live music. Among
its facilities and services, you can find a fantastic swimming pool, fitness center and spa, a program of daytime and evening activities, and a kids club for the little ones. In addition, the hotel offers water sports for more fun. The Occidental Costa Cancún
combines exclusivity and comfort in a privileged environment, Cancun, the Caribbean paradise of the sun, with crystal-clear waters and white sands.
316 Double rooms category
37 Double ocean front rooms category
5 Junior suites ocean front with hot tub category
Groups and conventions:
We have a convention room ideal for holding all kinds of events, as well as additional places for cocktails and / or dinners.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12547 reviews
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Apr 23, 2025Disappointing Solicitation Experience – Wouldn’t Return
We were approached shortly after arriving by an employee (seemingly a marketer) who invited us to visit their sister hotel, Occidental Tucancún, with promises of a 2-for-1 spa massage, free shopping tour, bottle of tequila, and a beach bag of our choice. Lunch at the sister property was also mentioned. Instead, we were subjected to an aggressive hour-long sales pitch for a $43,000 vacation package, despite repeatedly saying no. Once it ended, the gifts were quickly handed over—my “choice” of beach bag was randomly tossed to me—and we were sent back to Costa Cancún without the lunch we were promised. As for the hotel itself, it was just okay. The buffet servers were friendly and helpful, which we appreciated. However, reception staff were not welcoming, and most other staff members weren’t very pleasant either. Overall, the experience left a bitter taste, and I wouldn’t return. I’d recommend choosing another property without the pushy marketing tactics.
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Apr 22, 2025Wouldn’t recommend
I can’t say anything about this resort stay was fun. This is the first resort I have stayed at where most the staff walked around being rude or dismissive. There were several occasions where we witnessed staff yelling at visitors and had staff yell at us as well. The rooms are subpar with extremely thin. We often times could hear people talking in the room next to us. The beach was consistently dirty and extremely tiny. The pool was a decent size but again was consistently dirty. The food was bland and was repeated constantly. Drinks were made inconsistently and often times my husband would wait 10-15 minutes for one drink. Overall the resort is lacking in so many ways. I wish I would have read more reviews before we stayed.
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Apr 21, 2025Great service excellent staff fun time
My wife & l, wish to mentón the excellent service received from the staff at Occidental Costa Cancun Resortes & Specialy to Alima, Who whent above & beyond to make our stay as pleasant as posible. Alima is uniqe. Once l go no me I will share my experiencia with friends
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Apr 20, 2025
Ok for all day fiesta but not for a relax and rest stay or vacations
Friendly staff and very decent food (however, no seafood unless paid). Nice gym. On the other hand, extremely negative points: The hotel is very noisy all day long. Poorly soundproofed rooms (the noise level of the entertainment is such that in the room you feel like you're outside by the pool), even though you're on the top floor. Tiny beach wedged between the jet ski rental place and the smell of gasoline and the Isla Mujeres pier, so extremely noisy and impossible to rest. If you want to relax, this hotel is to be avoided. Furthermore, following my dissatisfaction with either the hotel or the Barcelo group, I have not made any comprensive answer or commercial gesture following my disastrous stay (photos and videos to support this have bben send to them ).
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Apr 19, 2025
Easter holiday at the Occidental Costa Cancun
Cesar Torres, the hotel supervisor, was fantastic. He went above and beyond to make our stay very comfortable and memorable. He also made arrangements to surprise us by decorating my suite for my upcoming birthday. Some initial hiccups were sorted out in a timely manner, and the communication was very good. The hotel staff were friendly and hard-working, right from the housekeeping staff to the restaurant workers.