Hotel overview
The Occidental at Xcaret Destination is a 24-hour all-inclusive resort located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience. This impressive complex has 764 rooms and suites with a terrace or balcony, all of which have been recently refurbished. It also features natural river formations, 7 swimming pools and a private bay with soft white sand. Also, the resort’s culinary selection is designed to satisfy the needs of every kind of guest. With 10 bars, including an exclusive Royal Level bar, and 11 restaurants, guests have the freedom to choose a snack, a casual or gourmet meal, or a candle-lit dinner, among many other possibilities. The resort is also adjacent to Xcaret eco-archaeological park, which offers over 40 cultural attractions and exhibitions.
Location
Quintana RooProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
19056 reviews
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May 16, 2020Make of it what you will
So first off the positives: it is a truly beautiful resort with lots to see and do. The food is not bad. The live entertainment at night was nice. There is a very cool show within walking distance at the water park, highly recommend, and some pretty decent entertainment at night at the hotel. The ladies who work at the coffee shop are nice. It is really cool to see the birds and monkeys. The check in time was ridiculous. I was deliriously tired being up since 4 am and I believe check in took around an hour. The pools are beautiful so it is a shame the water is so cold and there are so few chairs. When I was there the water was flat out too cold to swim in even though it was well over 80 degrees out. Huge disappointment because I love to swin. Some other guests are flat out very rude and aggressive over chairs and it is terrible the hotel puts guests in that situation. But here's why I am writing this review and you can make your own decision about what you think happened. My husband and I went to their beach area our second to last day. He went to the bar and got a drink. Then an hour later got two drinks for himself as the bar was busy. I do not drink at all. I noticed after he finished his drinks, about 2.5 hours into our visit he was real messed up. Drunker than I've ever seen him. He's a big guy and experienced drinker and I've never seen him so trashed off 3 drinks. However at this point I'm willing to give the benefit of the doubt and say it's too much sunshine, he's just overdid it. I half carry him back to our room. He strips off all his clothes and passes out on the bed. I lay down next to him. Sort of dozing but making sure he's ok. It's what happens next that makes me wonder. About 30 mins after we get back to our room there's a knock on the door. My husband is naked on the bed and I am half dressed and I don't answer it. Well then I hear a "click" and the door open. There is a man standing in our room with, I believe two men behind him. Hard to tell from my vantage point. I sit up. I stare at him and he stares at me. I wonder why he is just standing there with my husband naked and passed out on the bed. I finally ask him, "'Is everything okay?" And I think it is pretty apparent I am not incapacitated in any way. He finally says, "Bano, miss?" And points to the bathroom. And I tell him no, there's nothing wrong with the bathroom. And they finally leave. I spend the rest of the night guarding my husband like a hawk with their 911 on speed dial. Make of it what you will. I spend
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May 14, 2020amazing time in paradise!
This trip was truly amazing. From the moment we arrived, the resort had a grandeur about it. The view out to the sea was incredible. The staff was very friendly and went out of their way to make our stay enjoyable. We stayed in the first club, which was absolutely worth the upgrade. Miguel was fantastic, along with the entire staff. From the servers, to the bartenders, to the activities staff and the maids, everybody was friendly and ensured we had a great trip. We went as a romantic getaway without kids, and the resort was big enough that we were able to enjoy peace and quiet, but also see how much fun families were having and convincing us to bring our kiddos next time. It is a large resort, so you can walk a lot if you want, but there is also a shuttle if you need a break. Being next door to Xcaret was also neat, as the park was really cool. The rooms were clean and updated, and grounds were meticulously cared for. The food was also excellent. We enjoyed the alacarte restaurants, but even the buffets were good! I would highly recommend this resort for both families, and for couples.
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May 14, 2020
Fun and Amazing Vacation!
In August, we were on vacation in Mexico and we stayed at Occidental at Xcaret Destination, where Alma and Jack took great care of us during our stay. We would like to thank them for looking after us and being helpful at every moment. These two are wonderful people that are friendly, kind and fun to be around. We were always smiling and felt like family around them. Thank you so much Alma and Jack for being such great people. We apologize for writing about our stay so late, but we are always mentioning you two when we look back on our vacation. I really recommend this resort and hope to be back soon!
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May 11, 2020
Exquisite views and nature right at your door
My whole family LOVED this destination. So much beauty and culture everywhere you look. My 3 yr. old daughter still talks about "the bird man" who made her trip totally worth while. The food and staff were wonderful. Thank you so much for making our vacation special.
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May 01, 2020
Lovely holiday.
Hello me and my fiance arrived here in October 2019 and we were amazed at the hotel when we first seen it. We were here for a 2 week holiday. We were meant to travel out few days after by our tour operator went bust. You guessed it yes it was Thomas cook. So we rebooked and went with tui. When we arrived after such a long flight, all we wanted to do was sleep. The hotel itself is set in a lovely nature place right on xcaret park. Only gripes I have are good was.cold, time shares and cost to see a.doctor was $150 before even seeing her. My partner collapsed inside my room and When trying to contact the reception took a while to get help. I loved monkeys and the iguanas. Parrots are cool they keep trying to escape. My partner ended up in hospital which was an experience thank God for insurance. They wouldn't give him treatment until the insurance said they'd pay. Also they would let us leave the hospital so they kept canular in his arm. I was so annoyed. The best place to relax in this.hotel is the adult pool. Get some snorkel I seen a huge sea turtle swim underneath me. The fish like to bite at your legs. Needs more entertainment on day and night time. Menu for cocktail choices good job I knew what to order. More choices.food wise on a day time.