Hotel overview

The Occidental at Xcaret Destination is a 24-hour all-inclusive resort located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience. This impressive complex has 764 rooms and suites with a terrace or balcony, all of which have been recently refurbished. It also features natural river formations, 7 swimming pools and a private bay with soft white sand. Also, the resort’s culinary selection is designed to satisfy the needs of every kind of guest. With 10 bars, including an exclusive Royal Level bar, and 11 restaurants, guests have the freedom to choose a snack, a casual or gourmet meal, or a candle-lit dinner, among many other possibilities. The resort is also adjacent to Xcaret eco-archaeological park, which offers over 40 cultural attractions and exhibitions.


Quintana Roo
Cancun International Airport (CUN) : 30 miles

Property information

Year Built: 2002
Last Renovation: 2016
Accessible rooms: 8
Floors: 3
Total rooms: 765

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 19255 reviews
  • 5.0 star tripadvisor rating
    Coffee Bar Xcaret

    After a wonderful taco dinner we stopped at a deli luxe coffee bar. Carlos was amazing making a Mexican and Mayan coffee. His performance was one to remember. Olga was spectacularly dressed, our daughter wanted a picture with her. Gracias.

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    50th celebration

    Leydi was the best waitress/server at the beach. She memorized what my favorite drink was and continued to bring them when I was running low 😆. Not only 1st day but all 7 days I was here. Very satisfied with her service!!!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Great Hotel and Great service

    What a beautiful and magnificent hotel. Very large with quite a lot to do just on the property alone. The place has 4 very large pools and 1 beach like cove area where you can swim with the fishes. What’s amazing about this place is not only the options you have on site, but the service here is truly wonderful. From the time I stepped off the taxi to the time I re entered the taxi to go to the airport, this hotel went above and beyond. Easily one of my favorite hotels and one big plus is the restaurants are actually good. Try La Piazza. Bonus: I love animals, so to be able to see a variety of animals roaming through the party is truly breathtaking. Worth every penny to stay here

    Sep 15, 2020
  • 5.0 star tripadvisor rating
    Great stay at Occidental Xcaret!

    From the very second we stepped on the resort we were treated so well! Room service, staff service, and Concierge were outstanding. Everyone greets you, asks you how you are and genuinely wants to know your having a good time. Make sure you visit the “Tobacco” shop to get any essentials you may need or gifts to bring home. The food... the buffets are obviously staff serviced due to Covid. The food was amazing! Fresh daily and a large selection of different options to fit anyone’s taste. The best surf and turf I ever had was at the SeaFood Restaurant. It was amazing! The bars... they are located throughout the resort and drinks can be ordered anytime throughout food service. We were located right next to the pool with the pool bar/snack bar above, so most of our time was spent there. Excursion... we did Xcaret Park (it is a lot of walking, I’d recommend doing this your first full day here) There is a Gondola ride right from the hotel that takes you to the Park entrance. (It’s located in front of the tobacco shop) the park experience was great. I’ll review that separately but it well worth it to go. Overall this resort was filled with so many amazing moments! You will enjoy your stay and fall in love with this part of Mexico.

    Sep 15, 2020
  • 5.0 star tripadvisor rating
    Animal Sanctuary

    This resort is incredibly clean, well kept and has TONS of wildlife! We had spider monkeys on our balcony everyday. About a zillion colorful birds and even Quati (mexican raccoons). The food was amazing and the staff was super helpful no matter how ridiculous our request.

    Sep 14, 2020