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Hotel overview
Get exclusive perks during your getaway at Occidental at Xcaret Destination. Travel now through December 22, 2022 and receive:
• In-room bottle of rum, tequila, or wine in Premium room categories
• Additional $200 in resort coupons per room
Valid for Luxury Royal Level and Suite Royal Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
An all-inclusive resort surrounded by natural beauty.
The hotel Occidental at Xcaret Destination is an All inclusive hotel located in the heart of the Riviera Maya. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience.
This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens.
It also features riverbed formations, 7 swimming pools and a private beach with soft, white sand and tropical palm trees.
Plus, the restaurants at the hotel are designed to meet the needs of all our guests. With 11 bars, including the nightclub, and 11 restaurants, guests have the freedom to choose between a snack, an informal or gourmet lunch, or a candle-lit dinner with
their partner, among many other possibilities.
This magnificent resort is located near the Xcaret eco-archaeological park and offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexico’s art and tradition. It offers the Unlimited Xcaret Xperience package, designed
only for hotel guests, allowing them to enjoy unlimited access to the Xcaret park throughout their stay.
Royal Level Occidental at Xcaret Destination is a boutique hotel within the complex.
For guests looking for an even more luxurious and sophisticated experience with a private area and personalized service. Wi-Fi and room service included, among others.
Location
Quintana RooProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
25706 reviews
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Jul 12, 2025Very outdated/run down resort. Limited variety of food.
Very rundown, not much variety in food. Felt like you’re in Cuba with the limited food variety and rundown resort. Our toilet barely worked, we asked for it to be fixed and they came and didn’t do anything. Requested for extra sheets and pillows they wouldn’t bring it, took the tip but didn’t bring the requested items. To be honest, for a resort that is highly rated online it was not great. We’ve gone to others which are much better than this place. We will not be returning to Occidental Xcaret again, I wish we got some sort of compensation for all those inconveniences. Even the a la carte was terrible, meat was super hard it was inedible.
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Jul 10, 2025
Made us sick
3/6 in our party became violently ill resulting in one being hospitalized. This is the first time we have gotten sick while traveling outside of the US and we travel a lot. I read reviews about the food being awful and causing people to get sick but thought we would be ok if we avoided the buffet. We were sick from eating filets at the steakhouse. Our trip started by waiting 45 mins to an hour at registration. It wasn’t abnormally busy but they only had a few employees at the front and after waiting in a long line, was told to go to a different line when we were next as the employee abruptly walked off. We were only offered waters when we were the next in line. At other resorts, we have been offered drinks of our choice while we wait. The wildlife and resort itself are gorgeous but the food is atrocious at the buffet. It also did not identify food allergies which was difficult to feed my child with a nut allergy. When I booked, it doesnt state that you’re only able to make reservations at the speciality restaurants 2 of the 5 nights you’re there. It also didn’t state that room service was only included if you booked royal.
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Jul 10, 2025All inclusive and close to parks
Traveled for 4 days with family of 5 including 2 boys 9 and 11 yo. Occidental hotel was perfect for our family, everything was nearby and staff was super attentive all the time. We enjoyed their pools and bars as well as their great food options. Will highly recommend to family and friends to visit in the future. Very close to multiple Xcaret parks, walking distance for Xenses and Xcaret park.
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Jul 09, 2025At least the rooms and beach were ok
Food was horrible and made our family sick. Were were a group of 25 and 20 were sick. The beach is good as well as the bar staff
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Jul 09, 2025
Great Stay at Occidental at Xcaret Destination
I don't usually do reviews but I was so impressed with this resort that I felt the need to share our experiences. Our stay was in the Royal section where we were attended by Gio, Irish, Ale and Andrea. These ladies did a wonderful job of ensuring that our stay was memorable, relaxing and comfortable. In preparing for this trip I read a lot of reviews complaining about the food. Our experience was different and we always found something good to eat at the buffet or a la carte restaurants. One thing I do want to mention is that that the property is huge and you do have to walk a lot to get around. There are transportation services on the property but the place is so beautiful and scenic that we just walked most of the time. The rooms are cool, comfortable and good size for our family of 3. Loved the place and can't wait to be back.