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Hotel overview
Location
Cancun Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
* Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
4439 reviews
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Jan 18, 2021Awesome Holiday
We had to address a room issue (not ocean view) with the booking agency and the hotel but Oasis did a great job and it is a lovely resort. The food options where great and the staff were super friendly!
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Jan 15, 2021Avoid avoid
This has to be one of the worst hotels I have ever stopped in. The whole place needs to be refurbished. I could not believe what I was seeing when I went to the beach bar for a snack. The seagulls were swooping in on the dirty plates and the clean plates were right next to them. The seagulls were actually resting on the clean plates whilst the staff watched. The food in international buffet was terrible. You would think you could not go wrong with cereal but my boys ten and seven refused to eat it said it was old and not nice. They were right it was stale. This is because they cellophane the portions up instead of serving from correct air tight containers or the mini boxes. They served cold pancakes which ok could cope with asked for Nutella the reply was tomorrow.. When I asked for chips they pointed to cold chips also wrapped in cellophane. They can’t blame covid for this as I have stayed in many hotels during covid and they have dealt with things a lot better. Even the fizzy pop did not taste right.The rooms have no balcony when I asked they said only kings have balconies. The rooms are old fashioned and the shower was either scolding hot or freezing cold. The coffee shop was the best thing about the hotel. The lady in there works hard and makes good coffee. I checked out a day early from a five night stay I could stand it no more. I literally felt dirty being there. You may be decieved thinking you have got a good deal but my advice is pay more and stay somewhere else. No way is this a four star resort for me I have stayed in much better three stars. Rubbish all around the hotel. Beach is not nice my kids did not want to go in the water. The icing on the cake was the seagull resting on clean plates. If that happens in front of your eyes what happens behind the scenes. Also they only give you water for your mini bar and they don’t like refilling it. We don’t drink much alchol anyway but a fizzy pop would have been a nice choice. Also they give you two beach towels which again they don’t change. With the rooms having no balcony how’s was wet the next dAy they did not like to change.And don’t get me started on the Internet a family of four they only give you two internet passwords then you have to pay. 45 dollars for an extra two devices for five dAys. In this day and age no free internet obviously a family of four on average have four devices unless young young children. The woman thought she was giving me the world with two internet passes. Choose wisely she said as you can’t change devices so think about who having internet I should have walked out the door then.
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Jan 01, 2021
Great for families
There was plenty to do. The children had a blast. My husband finally went on a kayak which was included. I went on one with our daughter. The children played on the beach and the pool. My 4 y/o asked if we could move there. lol. The lazy river is closed at this time. Mask mandate is enforced. Had a great time and felt safe. the food was delicious.
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Nov 30, 2020
Worse Family Experience Ever!
I hate book a family vacation back in june but had to cancel because the hotel I was going to stay in was closed. Thankfully, I did my own research and notice the day before it was closed and had to call my booking agency about the change so that I can get a credit and stay at a different hotel. They didn’t have the audacity to even send an email to the agency to let them know of their closing. The agency I had book didnt even have them on their list of closed hotels and after confirmation upon my calls they were able to inform other costumers. Ive been to this hotel before few years ago and the experience was fenomenal. So I was still eager to go and have a great time for my kids birthday. I booked a trip for my oldest sons birthday ( Special Needs) because he loves to travel and spend time on the beach. What would be a perfect place than a hotel in which you had wonderful experiences and being kid friendly. I was wrong. This was the most horrific experience of all. I had booked a week stay. Things weren’t right since the beginning. During Check In my rm wasn’t ready. I had to wait about 2 hrs or so in the lobby. Then when i signed all paperwork and was assigned a specific rm they changed it to send me to the other side of the building. When i get there it wasnt the rm I had booked and i was concerned because of safety issues. when I asked why my rm was changed from the rm that i was assigned and on a lower floor i was told by placido and alan that it wasn’t ready and they wanted to get me into a rm asap. That was a lie.Room 223/225 was cleaned and sealed ready to be used. I asked the housekeeper and she assured me it was ready for use. I went back and complained. Mind you im traveling with four children one of which is special needs and is already over stimulated, We hadn’t even ate and all this was already going on like a 3 hr wait for a rm which was already ready upon arrival. I was desperate so i asked them to please accommodate us in a kid friendly rm which i didn’t mind paying for if there was an upgrade fee. That including the upgrade for the restaurants and any other amenities that would benefit my kids. They didn’t care at all. Its like the more i complained and tried to make it work for my kids the worse things kept getting. I guess they thought i wanted free stuff and didn’t understand the situation they were putting my child in by not being considerate or professional. Like I said I would pay for it. So alan said he would accommodate me and change my wrist bands free of charge so we can have access to the other restaurants and wont have to wait too long. Placido didnt think that was the right thing to do so they said i would just have to wait and i would get a rm change. I didn’t care at that point. Like i said i was willing to pay. I asked can we just have the rm we initially were booked for in 223 and what they did was send me to a 6th floor with balcony and roof door open. How is that safe for my special needs child. I explained to them that it wasn’t safe for them and they didn’t care. I didn’t sleep the whole night. Spoke to placido for a refund because I didn’t want to stay any longer and once things at the hotel were calm I guess he understood better and told me he would let the person in charge know so that it can be approved. Another young lady from costumer service tried to offer another rm change once she knew i was leaving but i didn’t trust them at that point and decided it was best to leave. My kids safety and well being comes first. I just don’t understand why they didn’t give me the rm I initially had assigned since the beginning. None of this would’ve happened. Now they dont want to give me a refund for the days I didn’t stay there. I then found out that that it was sold and that administration had changed etc. Nothing like what i visited 3 yrs ago. I would never go back. This was the worse experience ever to have on a family trip.
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Oct 27, 2020
THE WORST HOTEL EVER
Oasis company is the worst. We booked the oasis last year for an adult only hotel for one week. We arrived to find out the hotel is closed. No one communicated that to us through email text or call. They gave us a voucher for one week and it has a timeline for one year. We ended up at at pyramid oasis for the remaining time. Yesterday we arrived after months of communicating with the hotel to find out there is no sens hotel again after asking the hotel which hotel are we staying at. We find out on a arrival we are at the Palms hotel that is family hotel. I don’t have kids and I have no problem with kids but this seems like the same mistake again. We take off all the time and we made sure to communicate with them and It happens again. They aren’t give us what the promised or even a damn sorry. They don’t solve anything. They just push you to the side. I honestly will never stay in any oasis resort...