TripAdvisor traveler ratingbased on 4477 reviews
Exceptional, fully renovated rooms await your stay in the Resort Tower at the New Nugget! Featuring upgraded amenities like Keurig brand coffee makers, hair dryers, i-Home units and free Wi-fi in every room, you'll love the beautiful, comfortable new space. Relax into the sumptuous new bedding in the modern lodge themed rooms while you enjoy surrounding Reno skyline and Sierra mountain views
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General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds. Guests may pay with cash upon departure, however a credit/debit card is required upon check in.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Unlimited access to the pool
• Unlimited access to the health club
• Internet access in-room and hotel
• In-room bottled water
• Valet and self-parking
• Shuttle to and from the RNO Airport
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Tourism Surcharge Fee - A mandatory hotel-imposed Tourism Surcharge fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Tourism Surcharge fee may not include tax and is subject to change. The hotel can provide current fee upon guest check-in.
Non-service dogs or pets are not allowed at the Nugget Casino Resort.
Ratings & reviews
TripAdvisor traveler rating4477 reviews
I booked a room here for my boyfriends birthday and it was very nice. The room was large with a very nice bed and a tv. They offer room service until pretty late at night. They have live performances on site and a very large buffet that’s 20$ per person. There is a main floor for games and betting, we personally didn’t partake but it was fun to watch! The atrium where the pool is located is quite beautiful and has a fully loaded bar where they will make drinks for you!
We have stayed here on numerous occasions, the most recent being from 03/02-03/06/2 for medical. It's close to the freeway, making it easy to get to the other side of Reno. We stay on a higher floor due to the noise. The gentleman in valet are very helpful and try to accommodate as much as possible. The restaurants are good. We received excellent service by Elsa (server) in the Oyster Bar, very polite, friendly, professional and efficient. Manual Diaz-Flores, Housekeeping Runner was very effecient in bringing up a blanket and a coffee maker (as our didn't work). He made sure the new one worked before leaving. He engaged in conversation and was very personable. It would be nice if there was a tile walkway from the checkin to the restaurants as I had to push my husband in a wheelchair after he had back surgery - it was difficult on the carpet and the floor was uneven causing some pain and discomfort. The price is comparable to other motels in the area. Don't like the fact they charge a resort fee for each night (especially since we are not able to utilize the pool / gym, etc). Other than that, it's a good place to say.
Spectacular high roller penthouse suite!
I have stayed in a lot of wonderful hotels all over the world but nothing could prepare me for the astounding top floor suite at the Nugget. It's a one formal bedroom suite but it's much larger than my friend's three bedroom condo! The main living area is stupendous and opulent, impeccably and sumptously furnished in a classical style with a full six chair dining table, sofa, bar, and much more, all with floor to ceiling windows (with motorized drapes) looking out over the valley. The bedroom is equally enormous and the bathroom is stunning with its gigantic Jacuzzi tub, steam shower, and double vanity in an ornate flower pattern. There's even a second two piece bathroom by the entry! Everything was impeccable from the cleanliness to the functionality to the immense courtesy, professionalism and friendliness of the staff. Truly a once in a lifetime experience that I will never forget! Congratulations to the management for operating a hotel that is close to perfection itself!
How casino hotels die
Sandwiched between an operating train-yard on one side and a busy freeway on the other, this location is never going to be anything different. I mean, transportation is there (if you are freight). So is the noise. The economy will continue to evolve in the normal course, but right now there’s basically nothing here of interest. Do not try to walk to nearby businesses. There aren’t any. (Aficionados of locomotives and associated operations will love this place!) Nugget boasts a young inexperienced and obviously untrained staff, along with a large facility built for a demand that never appeared. (Contrast with Atlantis where the staff is also generally young but obviously invested in a customer-care culture.) Indeed the market around Nugget has retracted so drastically that it will take years for this little area in Sparks to recover (if ever). If you have never been to Reno before, you are really better off almost anywhere on Virginia Street. I have had rooms here on both low and high floors… Only accept the latter: at least they are further away from the freeway and train noise. It’s loud during the day; at night when you are trying to sleep it’s totally intolerable. Maybe mandatory insomnia is the real reason for having a casino here? There is construction here, but even having been intended for entertainment demands that never materialized Nugget does occasionally have some good acts. Yet facts are facts: this is basically a hole-in-the-ground industrial area that presently offers almost nothing else of interest. Google it. Nugget routinely charges far more than online partners promise. Expect to pay about 20% or more beyond the “total charges” that the online services guarantee. (The “taxes and fees“ shown in the “total charges“ are in addition to the other “taxes and fees“). When there are charges on top of the total charges, there are of course “taxes and fees” on top of the total charges on top of the total charges. Honest hoteliers never permit this. So make your reservation, and expect to pay whatever they tell you to when you show up. Then take up the difference with your credit card company: Way easier to work with than Nugget. Management is completely indifferent. They know they can’t change their location, they know they don’t have the power to deal with companies like Hotwire that misrepresent their fees… So just show up and enjoy the trains, live with the freeway/train noise, gamble and love that Nugget just got you. (Advertised prices are super cheap here. No reason to wonder why.)
Just passin' through
I made the reservations with plans for a freeway close stay in a decent place. The base price was very reasonable, however they do have the dreaded mandatory "resort fee" of roughly $30. Free valet parking. The upper floors of the Convention center building are large and nice. Higher is better due to the freeway on the North side and the train on the South side. We had no sound interference for sleeping.