TripAdvisor traveler ratingbased on 4486 reviews
Exceptional, fully renovated rooms await your stay in the Resort Tower at the New Nugget! Featuring upgraded amenities like Keurig brand coffee makers, hair dryers, i-Home units and free Wi-fi in every room, you'll love the beautiful, comfortable new space. Relax into the sumptuous new bedding in the modern lodge themed rooms while you enjoy surrounding Reno skyline and Sierra mountain views
Wish you were here?
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds. Guests may pay with cash upon departure, however a credit/debit card is required upon check in.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Unlimited access to the pool
• Unlimited access to the health club
• Internet access in-room and hotel
• In-room bottled water
• Valet and self-parking
• Shuttle to and from the RNO Airport
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Tourism Surcharge Fee - A mandatory hotel-imposed Tourism Surcharge fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Tourism Surcharge fee may not include tax and is subject to change. The hotel can provide current fee upon guest check-in.
Non-service dogs or pets are not allowed at the Nugget Casino Resort.
Ratings & reviews
TripAdvisor traveler rating4486 reviews
Front desk rude door dirty
We came in at almost midnight , I have MS therefore I have a service dog... the lady at front was asking what my dog is trained for , and I told her I have ms I’m really tired I just want to sleep.. she continued to try and ask what my dog is trained for ! It’s midnight I get very angry quick witch is VERY bad for my nerves system..... finally get in the room (mind u we took no bags in for we just wanted to sleep ,and go on our way early morning) the room have not been wiped down. And! We had a used dirty wash cloth in the shower ! Will not ever go back , or recommend..
My husband, daughter, and I stayed 1 night here. It was nice and clean with friendly but slow staff. Love love the view we had. I love that they have little stores like Starbucks inside. However, the morning we woke up after staying the night my daughter and I woke up with a couple little bites on us. Definitely could’ve been nicer for how much we had to pay. Over 130$ for 1night.
Refused to provide me with a military discount! No daily housekeeping service and no room service. Failed to advise me of either at checkin. Beverage machine on my floor was constantly out. Cafe food was horrible. Oyster bar service and food was very good.
Check in was quick, but then we got to the room we noticed our door didn’t shut and we literally had to pull and constantly slam it just for it lock and when we got too frustrated we just deadbolted it. When we would leave the room we would fight with the door for a good 5 minutes to get it to finally shut. Our A/C was also a big joke it did not work at all, we had it set to 60 and the room was boiling! There was also visible mold and soap scum in n the shower. The pool was also so disappointing and a very unidentifiable color?... Over all I would not stay here again especially for the price.
The Nugget was a great hotel/casino our family loved visiting we would go every summer every week for the past 2 plus years. But unfortunately due to our (recent incidents)we had, we will not be moving forward to stay with the Nugget , Since they have re-opened due to covid-19 we were iffy about coming , but with all of the great experiences we've had in the past we couldn't help but come and stay at the Nugget due to spending every wedding anniversary here, and my little one adores it here he loves the pool and that's the reason why we come we travel from California I am an EMT and EMS worker, due to this covid-19 it was time for me to take a break as work has settled so I thought to get away from California and Stay at our one and only favorite hotel ! The place we spend for our marriage and every birthday , family reunion, childs birthday and our days off to top it off most holidays and annaversarys. SAD TO SAY SINCE THEY HAVE RE-OPENED IT HAS BEEN CLEANED SANITIZED AND FOGGED.. we've had roach issues before but. Coming the New year everything would be more sanitized, but unfortunately we had our expectations too high and was devastated that not once since the past 3 weeks we've been staying 2 days every week on our days off and to celebrate our anniversary , we've been disappointed devastated and disgusted, first to say I tried to get a resort tower hoping it would be more cleaner than the casino tower due to past experiences in the casino tower,I also had past experiences in the resort tower but it's just not as bad but are a lot more cleaner in the resort tower,when I went to make my reservation they said that nobody will be staying in the resort tower only the casino tower is open so I had to make a reservation on the casino tower hoping that it would not be so dusty and clean, come to say the room was very dusty, it triggered my asthma poorly, even after that come to say the night of check in after a long drive from California, to spend our anniversary and family time the rooms are really dusty in the casino tower, and there was multiple roaches that sadly got to our food and in our bed. We had brought our own sheet just to get through the night, reported the incident the following morning with front desk training manager and security made a report, both front desk training manager and security were very polite, we wanted to check out but we were so exhausted we had no choice but to stay sadly they had switch just to a different room on the resort tower, which took up alot of my time to transport all of our belongings with no help. I do appreciate then putting me in the resort tower to finish off my stay but I was still disgusted me and my husband had a hard time eating and sleeping for the rest of the day, the money we spent on the food was to garbage since we found roaches in them ALIVE EVEN THE SECURITY SAW THEM and was not reimbursed or acknowledged for any of the damages that were done. The incident was not even acknowledged or at least that's how me and my family feel they just moved us to a different room with no communication with us, sad to say 20/20 was a terrible anniversary and for every summer and every week in the summer and special occasions we come to look forward to nugget has come to an End :( Thank you Nugget for our experience hopefully in the future we will give it an other try but until then THIS LAST EXPERIENCE HAS ENDED OUR FAMILY OUTING AND WILL NOT BE VISITING RENO-SPARKS ANYTIME SOON :(