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Hotel overview

Exceptional, fully renovated rooms await your stay in the Resort Tower at the New Nugget! Featuring upgraded amenities like Keurig brand coffee makers, hair dryers, i-Home units and free Wi-fi in every room, you'll love the beautiful, comfortable new space. Relax into the sumptuous new bedding in the modern lodge themed rooms while you enjoy surrounding Reno skyline and Sierra mountain views

Location

Reno Area
Reno, NV, USA RenoCannon International Apt (RNO) : 5 miles

Property information

Year Built: 1955
Last Renovation: 2018
Accessible rooms: 36
Floors: 29
Total rooms: 1382

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory Tourism Surcharge fee of $2.00 per room, per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory A mandatory hotel-imposed resort fee of $32 plus $3.95 Merchant Fee per room, per day, per reservation charge to be collected by the guest at check in. This fee is subject to change without prior notice.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds. Guests may pay with cash upon departure, however a credit/debit card is required upon check in.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


General Information:

Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
• Unlimited access to the pool
• Unlimited access to the health club
• Internet access in-room and hotel
• In-room bottled water
• Valet and self-parking
• Shuttle to and from the RNO Airport

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Tourism Surcharge Fee - A mandatory hotel-imposed Tourism Surcharge fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Tourism Surcharge fee may not include tax and is subject to change. The hotel can provide current fee upon guest check-in.

Pet Policy Pets Not Allowed:

Non-service dogs or pets are not allowed at the Nugget Casino Resort.

Ratings & reviews

TripAdvisor traveler rating

3.5 4685 reviews
  • 1.0 star tripadvisor rating
    Don't Go - Hotel is poorly maintained and bad service levels and safety

    What a terrible overpriced experience. The hotel is dated to the point of the rooms being disgusting. We stayed with big group with multiple rooms and every person had trouble with the facility everything from bathrooms reeking of urine, to the doorknob falling off the door. There is virtually no security and anyone can walk to any guest floor - the staff is most invisible and/or unhelpful. I will never ever stay here again - they also charged us $850 for three nights for a volleyball tournament - what an insane rip off.

    Apr 29, 2024
  • 1.0 star tripadvisor rating
    FILTHY hotel, Staff is very unprofessional

    FILTHY. With the exception of the maintenance ppl, the rest of the staff is just rude—There’s a young front desk clerk (Sean, I think)…who’s go-to answer is, “I don’t know”—-and Danielle, who was terribly inconvenienced when members asked her for simple requests. Not military friendly. Stayed a week for a conference—-not only was the conference room consistently hot (intermittent A/C), but the rooms were just as uncomfortably warm. Sheets were SO pilled and itchy—had brown streaks and yellow/green stains running down the middle and holes throughout (several ppl in our party had to ask for new sheets on Day 1), room was covered in dust bunnies all over the windows, shower curtain just reeked of old mildew. Even on the 21st floor, you could hear the highway traffic noise—windows not sealed well at all. They said smoking was only in specific areas of the hotel, however, EVERYTHING and EVERYWHERE smells of smoke. Demographic of ppl going in and out were so trashy—Witnessed two almost-fights just by the front desk and a member of our conference was approached by a methhead right in the lobby. Never saw security presence…This place is straight TRASH. Will never return and will HIGHLY discourage this location, the next conference we have (150+ members, we were blown away—Unbelievable waste of money.) Noteworthy details Dirty. Trash through-traffic of people. Security should make themselves more visible and available to ensure guests aren’t being harassed by druggies or trying to check in and witnessing belligerent drunks screaming at one another.

    Apr 26, 2024
  • 1.0 star tripadvisor rating
    Heading downhill

    Over the years I’ve seen the Nugget go from good to bad to worse. The latest owner had the exterior painted. What were they thinking??? Rooms are getting real bad. Toilet seats, towel racks and tile grout is getting disgusting. Elevators are slow. We had to wait in line to get to our room. Lighting in the Resort Tower elevator’s is so bad you can’t see the floor numbers to push. I don’t know if other properties are charging for valet parking. I’ve never seen that before. If I have to pay $10 why should I tip the attendant? Years ago you could get good food there. The chophouse is the only good food at the Nugget. Rosie’s had a great menu at one time. Now limited choices and the food isn’t that great. When they are busy it can take a while to pay. They should add the tablet devices like some big chains use so you can pay and leave easily. They changed the rewards. I’m pretty sure I played more the last few visits but I was downgraded. The last trip we visited a different property for a few hours. What a difference. Well lit, everything looked new. We will give it to the end of the year. If the Nugget doesn’t get it together we will go to another resort. Apparently there was a shooting in the garage Friday night/Saturday morning. Police wouldn’t allow us to leave. Nothing in the news but this wasn’t the first time that happened. I spent over 30 years in a maintenance job. It’s not hard to setup a program to repair issues throughout the property. Find and fix is a good way to start. More maintenance personnel would be money well spent. I have so much more but it’s enough for now. It’s sad that after almost ten years of loyalty to the Nugget we are about done. On there current path I only see failure.

    Apr 09, 2024
  • 1.0 star tripadvisor rating
    Worst experience ever STAY AWAY AND WARN YOUR FRIENDS ..CHECK WEB SITE PISSED OFF CONSUMERS.COM

    Worst place I have ever gamed at the staff is abusive and there disheveled security is dishonest while playing two machines security comes up and cashed out my money and when I informed him he walked away and I said stop thief so he comes back asks for ID and I gave it to him and I cashed out the other machine I was playing and he would not give my ID back and when I said I needed it so I could go.he said no and 86d me and it got worse. Mind you I never cursed or did anything overt. It was unreal the leval of deceit he was willing to stoop to even sayin I was drunk . The only problem with that is I do not drink. And said get your breathalyzer I will prove it of he would not do that. Tried some other way to justify his lie..anyway STAY AWAY FROM NUGGET RESORT CASINO anywhere else will provide a great environment to enjoy gambling Not the Nugget ever.

    Apr 07, 2024
  • 1.0 star tripadvisor rating
    STAY SOMEWHERE ELSE!

    The WORST hotel I've ever stayed at. I was on the Twentieth floor and it literally took me 30 minutes to get an elevator. Two of the Five elevators were working. Security was acting unprofessional, also. They didn't want busses to park in front of the hotel because of multiple prior "incidents." Yet, there was no signs directing bus drivers where to park. Turns out they wanted drivers to use the side entrance--which was unworkable due to the amount of parked passenger vehicles and massive congestion. Overall, a very shameful performance. Not in the least bit enjoyable to stay here.

    Mar 27, 2024