Wish you were here?
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Now Sapphire Riviera Cancun offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11006 reviews
Now sapphire cancun BOOM!
We had an excellent experience there. I can't say enough It's about Vicente, Karen and Emilio. And it's just a good natured joke that I put Karen before Emilio because she's prettier. Emilio rocks too. Other than the excellent restaurants with excellent food , these were the The servers these people are who've I've had the most interaction with other than the other guests. This was at the adult pool mind you And their attentiveness seem to be only about insuring a great vacation with my wife. There's not enough words I can express that would explain the super duper service that I got With my wife. I truly believe if I were to go back there in a year they would remember me by name And my beer preference. Again A.M. Resorts has never failed me or my wife with our vacations. I strongly encourage membership. Yes it is pricey but if you use it it really does pay for itself. This time of year the beaches do suck . Nothing in their control. Keeping the seaweed off the beach is as effective as them trying to keep the rain off your head by following you with an umbrella. All the resorts are doing their very best but it is what it is. And the experience down there with the kickbutt service More than makes up for. Go AM resorts!
Don't GO! Cancel Now!
I just got back yesterday, June 12th. The beach was full of seaweed that you could not stand the smell or go anywhere near it. Tractors were removing it but other resorts did not have it. The food was not good. Would give this resort a 2 out of 5. Cancel your reservation and find a different resort. I have been to Mexico over 10 times and would say this resort was not good...
First vacation in 18 months!!
First family vacation in over 18 months so expectations were high to begin with. Overall I would rate it a 3.5 stars. So the great things first, the ground has that wonderful tropical feel incorporated which I love, the beach was really close to our building & he rooms were very spacious, I always love resorts with a dedicated coffee shop for specialty coffees, which this one does and the entertainment staff was wonderful. The pool is definitely the star of this hotel, it is beautiful and huge, thank God, since the beach was completely inaccessible due to the horrible sargassum season. The cons, food was mostly very average, most restaurants are tiny so you have to wait long time for dinner unless you get there around 6. Also not sure if it's because of Covid or just the Now brand, we have been to a few Dreams and you can definitely tell the difference on the selection. My husband loves the tropical fruit when we go to Mexico, but their selection was limited to the cheapest items, watermelon, pineapple, papaya and cantaloupe, everyday..... Housekeeping was a hit or miss, mostly quick to response for our requests, but we were there for 5 days and we only had the turn down service on the first night. After that it's like they forgot they needed to do turn down, one day our room wasn't even cleaned until I had to call and get someone. Also we had outlets not working, not enough towels, shower door not closing, no hairdryer, just a lot of annoying little things. All in all not bad, but came in short of expectations. Service was always good and the Spa can never disappoint. The hotel is definitely in need of a face lift in some areas. They are doing a great job for Covid precautions.
NOW…that was fun!
We definitely enjoyed our trip to NOW Sapphire! Let’s start with the Teppanyaki Table…it’s a must do and Ricardo the Chef…and Ricardo the server…too notch! Bartenders…none better than Cesar at The Reef Bar near the adult pool. The pool is pretty quiet, but Cesar is always laughing and serving great drinks! As far as the main pool…Jamie is the man! Now let’s talk about the Explorers Club! Miss Katherine and Miss Jessica were absolutely amazing. The kids loved it and asked to go back. They were very kind and kept us away during Movie Night so we could enjoy a date night. We loved our swim out room and will be back!
Overall our experience here hasn’t been too bad since our arrival yesterday. The check in process wasn’t all that great, even with UVC. Had no air conditioning and refrigerator in our room in 725 wasn’t working correctly, however called front desk and explained problems and by the time we returned from the nightly show it was working. Yes the seaweed is horrible, the smell is bad, and beach is not usable. The workers are busting their butts to do best they can. We applaud them for that. However the pool is huge and the staff here go above and beyond and are making a just ok trip wonderful. We still have 6 more days here and look forward to seeing how well everything turns out. To be continued……….