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Hotel overview

NEWLY RENOVATED.

• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites

 Now Sapphire Riviera Cancun offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.

Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!

A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.

A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.

Location

Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property information

Last Renovation: 2019
Total rooms: 327

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 10672 reviews
  • 4.0 star tripadvisor rating
    Christmas 2020

    Stayed Dec 26th- today Jan 1st. First let me start out by saying what type of vacationer we are. We are not high maintenance. All we ask for is a clean room, a comfortable bed and some decent food that we can enjoy the week. Second as a disclaimer we are members of the vacation club so this one of the resorts in our club. We had never been to a Now resort, always Dreams or Secrets but the price was too good over Christmas break to pass up so we booked it. Lastly we are 2 adults traveling to a “family friendly” resort. We don’t care about kids running around. There are plenty of other adults only folks here as well. The property is very well maintained. I included some pics. You can see where some trees got blown down from the recent hurricane but they have everything cut down or back so everything is well manicured. Our room was immaculate. 👍🏻👍🏻 Our room was like a meat locker. It was cold so no complaints about the AC. The mattress was very comfortable. 👍🏻👍🏻. That’s the first two checks on our list. They clean your room daily and do a turndown at night. Mini fridge restocked daily also. COVID- staff wear masks all the time. For vacationers we have to wear them to go into the restaurants or anyplace inside. Anywhere else it’s up to you. Place is at roughly 40% capacity. Menus are all on your phone via QR code at the door. Hand sanitizer stations pretty much everywhere and hand sanitizer was in the room also. You can see everything they are doing to make things safe online. Food- different from Dreams and Secrets. Not as large of a selection but we found something good to eat for every meal. Buffet is much smaller than Dreams and Secrets. Lemongrass- Asian themed food, Cibu- they say Mediterranean but it’s more like Italian. Blue water grille- American/grill food, Market Grill- this is the buffet, Fresco’s- Mexican, Pomadora- French and the Coco cafe for your coffee and pastries. For members you have the members club and a members only breakfast. All restaurants are allergy and vegan friendly. Restaurant staff was excellent. Sergio at the market cafe even came over to notify the staff working at the taco bar of my dietary restrictions so they made sure I only got gluten free food and he wasn’t even my waiter he had just remembered from a previous visit and glad he did because something I had planned to eat at the taco bar that I figured would have been gluten free wasn’t. Had some great offerings on New Years Eve, had a special dinner in one of the large meeting rooms. Even at the buffet had a great selection of food. Eduardo was super nice as well. Give a little tip and they remember you. 😁 Entertainment- very good entertainment. Take a look at the Sun Dial that is posted every day for a complete list of activities. Lots of activities at the pool every day. Live music each night in the lobby bar along with other shows. (Fire show, Karaoke etc) The Rock Revival band was excellent. 80’s hard rock music. Spa- we always get a couples massage and hydrotherapy every year when we go on vacation. Typically it’s a half a day of luxury. Sadly I can’t say the same about this trip to the spa. We booked a 1 hour massage.(50 minutes) Usually you are escorted to the locker room where you are given a robe and slippers to proceed to the massage room. We were escorted directly to the massage room where we disrobed and got on the table for our massage. Massage was light and fast. Can’t believe it was 50 minutes and maybe it was our mistake and we usually get 90 minutes but honestly don’t remember. After the massage we went for hydro therapy. The hot tub was only 92 degrees. The smoke alarm kept chirping the whole time because it needs a new battery. Not idea. Overall it was a disappointment Beach is small. Water temp wasn’t bad. Warmer than the pool. The first few days a little seaweed then it got worse I think because winds picked up off the ocean. Would like to see them do a better job clearing the seaweed off the beach so that it was more picturesque but you can just step over it to go in the ocean. I’m sure due to capacity allowed and Covid they probably had to make cuts to staff for certain things. Weather- It was chilly and breezy at night. Check the weather. You may need to bring a long sleeve shirt/pants or pullover for nighttime. Explorers Club- looks nice, lots of activities seem to be going on. Right next to water slides which has a lifeguard. All I can comment on as we don’t have little kids with us. Staff- the staff is amazing. So friendly and attentive. Our favorite staff member was Victor at the pool. He kept checking in on us if we needed anything. 🍻 😁 Adults only pool- if you like it quiet on vacation there is an adults only pool. We walked through it but we like the music and activities at the regular pool and don’t spend time at the adults only pool when on vacation. Of course there is a bar poolside Overall- would I come here again. Absolutely.

    Jan 24, 2021
  • 5.0 star tripadvisor rating
    Wedding anniversary

    Great facility. Beautiful property. Will need a little work on after covid but really great resort. Stuff very friendly and attentive. Food at specialty restaurants is really good and served like at really expensive restaurants. Good wine selection for an all-inclusive resort. Entertainment just fabulous. Night shows are ok but a few are awesome. The Elements Show, the cirques show are must see shows. Nightly band in the lobby is a great way to shed some calories at the end of the day.

    Jan 24, 2021
  • 5.0 star tripadvisor rating
    Family Vacation

    This experience was incredible! The Now Sapphire was beautiful and clean, the staff were wonderful and kind and friendly. The pools were beautiful and clean, the activities were fun and the drinks were great! We felt so safe ❤❤. We will definitely be back.

    Jan 24, 2021
  • 4.0 star tripadvisor rating
    Now Sapphire

    I loved this trip. The Entertainment people are the best. They want to get to know you and make your trip fun. They include everyone in everything and are the happiest people ever. this resort is perfect for family’s and people who want to have fun in a chill way. the Restaurants are good. kinda slow but that is expected. this whole trip was amazing thanks to the workers. Bar tenders are amazing btw:)

    Jan 23, 2021
  • 5.0 star tripadvisor rating
    Now Sapphire

    During our week stay at Now Sapphire we had the best time! Everything was just as we expected; room, food, drinks, pool, beach, etc. but what really made this amazing was the entertainment staff!! Each one of them went above and beyond to make our trip as fun as it could be by getting us all involved with different activities throughout the days; whether it be a game of beach volleyball, archery shooting, a bike ride to town, bocce ball, or the nightly show. We even made some new friends because of these activities. The lifetime memories we made and will take with us are in large part due to these wonderful people!

    Jan 22, 2021