TripAdvisor traveler ratingbased on 10421 reviews
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Now Sapphire Riviera Cancun offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating10421 reviews
Our stay was heaven. Our entire stay was just perfect from beginning to end, our concierge Marco was the best, the entire entertainment staff treated our kids like they were part of their family, Katherine, Luigi, Karly, Omar, Gabo, Julio, Naomi, were amazing! Our waitstaff was wonderful all week as well, Luis and Jaime at the splash bar were on it! Eduardo at Lemon grass, Eloy at the preferred breakfast, and Abigail at the Market cafe, and Jacinto in the Preferred Lounge was so attentive, helpful and kind. Lastly Pedro at the reef bar was great! Always made sure the party didn’t stop We would recommend this resort to anyone looking for a great time with a family, hopefully we can visit again in the future.
Great resort and had a beautiful wedding
A quick getaway for my daughters wedding. We really enjoyed the staff and the setting. They have rolled with the Covid punches well and are constantly cleaning and keeping us all safe. The staff was very attentive and were quick to address any issues that arose. Definely impressed with how everyone knew my name and would regularly offer to help or just a genuine Buenos dias. Randy (actually a trainee) jumped in to help us one day and truly is an asset to the resort. So many others made our stay complete and better for our daughter's wedding. Thanks to Pedro for treating my wife like a queen at the preferred club pool for her birthday. Jaime, Diego, Jacinto and Isiho for taking such great care of me and all of our guests around the pool and the beach. Isiho even delivered drinks to our rooms as we were getting ready for the wedding. Service like is why people will come back. Basilo for the big smile and the helpfulness with our baggage.
My family had a wonderful trip to NOW Sapphire.. ALL the staff we encountered were AMAZING always so friendly and happy to help you any way they can they always went above and beyond for us.. We all had the best time. We had preferred club and definitely recommend it especially if you like top shelf spirits. If they don't have something out at the bar that you want just ask they will get it for you. The food was really good, nothing that we didn't like. Be really careful around the resort where they have tile floors it gets really slick when it gets wet I slipped twice. Definitely a great place to go for families.
This resort is incredible. Food is amazing. Ricardo the chef made us laugh and made us an incredible meal! 10/10. Wonderful. Thank you Ricardo from Lemon Grass! His showmanship and professionalism was great!
My Second Home!
I have been to this amazing resort over 25 times in the past 20 years. Now Sapphire is a beautiful fun filled beach resort that offers non stop entertainment all day and night. I love the layout and the convenience to get to beach , pool, restaurants and Lobby bar. The food is amazing! The entertainment team is the best. I want to Thank Luigi and his team Karlie, Katherine, Omar, Ivan, Julio and Xavier. They made sure that everyone had a great time! Special thanks to the bartenders Caesar, Pedro, Antonio and Carlos (Lobby Bar) They all made sure I always has a drink! I just can’t say enough about this place except that I love the Now Sapphire and I know that I’m always guaranteed an amazing experience. I’m so happy I came here with my family ! BTW the resort has excellent protocols and safety measures in place due Covid. I can’t wait to return. Miss everyone!