Hotel overview


• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites

 Now Sapphire Riviera Cancun offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.

Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!

A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.

A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property information

Last Renovation: 2019
Total rooms: 327

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 10459 reviews
  • 5.0 star tripadvisor rating
    Our second time

    This is the place to go back, awesome staff, good food and drinks, feels like home away from home, they remember your names and try to fulfill all your requests, always smiling and polite. We are going back!

    Oct 19, 2020
  • 4.0 star tripadvisor rating
    Great property with great food!

    I enjoyed my time at Now Sapphire very much. The pools are really good and the food was great in every restaurant. It is very kids friendly, if you don't have kids the Preferred Club level is a must as the adults only pool is amazing. I really enjoyed Pedro's service on that pool. I did my reservation through the reservation agent Cristina and she was also great.

    Oct 19, 2020
  • 5.0 star tripadvisor rating
    Best vacation we have had

    We stayed for a week this past week at Now Sapphire. It was AMAZING. The staff was like family. All of them from the Entertainment crew, to bartenders to servers. It was like a community! Highly recommend!!!

    Oct 18, 2020
  • 5.0 star tripadvisor rating
    Great stay!

    First and Foremost shout out to Ricardo at the hibachi restaurant. We only stayed one day at Now Sapphire but by far he was a great encounter throughout our dinner and definitely entertaining. Aside from our chef, we had a great stay. Service was very prompt and respectful to our needs and made sure our stay was a great one. I would definitely come back to stay for a longer time.

    Oct 17, 2020
  • 4.0 star tripadvisor rating
    Love the renovations! Oceanfront swim up rooms are amazing

    Dates of stay: October 11th - 14th Room category: Preferred Club Oceanfront Swim Up Overall, a great stay. We had issues with our room and had to switch rooms twice. I really appreciated that the staff immediately gave us a new room without question. We ended up with room 206 and loved it. Diego and Cristell were fantastic pool waiters. We really felt like VIPs. We had good meals at Bordeaux and Lemongrass. We like to eat outside. Definitely bring bug spray. Lemmy at the Preferred Club Lounge makes great martinis The staff at Coco Cafe is so friendly. All the renovations are terrific.

    Oct 17, 2020