TripAdvisor traveler ratingbased on 10421 reviews
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Now Sapphire Riviera Cancun offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating10421 reviews
My family had a wonderful trip to NOW Sapphire.. ALL the staff we encountered were AMAZING always so friendly and happy to help you any way they can they always went above and beyond for us.. We all had the best time. We had preferred club and definitely recommend it especially if you like top shelf spirits. If they don't have something out at the bar that you want just ask they will get it for you. The food was really good, nothing that we didn't like. Be really careful around the resort where they have tile floors it gets really slick when it gets wet I slipped twice. Definitely a great place to go for families.
This resort is incredible. Food is amazing. Ricardo the chef made us laugh and made us an incredible meal! 10/10. Wonderful. Thank you Ricardo from Lemon Grass! His showmanship and professionalism was great!
My Second Home!
I have been to this amazing resort over 25 times in the past 20 years. Now Sapphire is a beautiful fun filled beach resort that offers non stop entertainment all day and night. I love the layout and the convenience to get to beach , pool, restaurants and Lobby bar. The food is amazing! The entertainment team is the best. I want to Thank Luigi and his team Karlie, Katherine, Omar, Ivan, Julio and Xavier. They made sure that everyone had a great time! Special thanks to the bartenders Caesar, Pedro, Antonio and Carlos (Lobby Bar) They all made sure I always has a drink! I just can’t say enough about this place except that I love the Now Sapphire and I know that I’m always guaranteed an amazing experience. I’m so happy I came here with my family ! BTW the resort has excellent protocols and safety measures in place due Covid. I can’t wait to return. Miss everyone!
Great Trip despite COVID!!
We had an awesome time! The resort was super clean and all staff wore masks. The resort was at a low capacity so no crowds. The entertainment staff was awesome! Shout out to Luigi, Omar, & Katherine! Also, our kids loved the kids club and hung out with Ms. Cindy most days. The main pool is huge and the poolside wait staff were great. I highly recommend upgrading to the preferred club swim out. The kids loved late night swims in our “private” pool right on the beach!
Spectacular Trip to Now Sapphire During COVID-19 - August 2020
With all the craziness because of COVID-19 and how our year was going, my husband and I just had to get away. After much research, we decided to go to Now Sapphire Riviera Cancun. Not really knowing what to expect, I have to say that the staff at Now Sapphire were some of the best staff we have every encountered (and have traveled at least once every year for the past 12 years - sometimes twice a year). When we first arrived at the hotel, we were welcomed by the wonderful bell boys who gave us our hand sanitizer, asked us to wipe our feet on the sanitizing floor mat, and then they quickly took our luggage for "sanitizing". We then were escorted over to the desk to check in where we stood in front of a camera/monitor that took our temperature. All checked in and now have our room keys. Now back to the bell boy station where we meet the wonderful Basillio (I am sure this is not the spelling so I am sorry). A quick trip to our Building (building 2 room 205 ) and Basillio brings our luggage in, gives us some quick pointers about the room and we are home for the next 9 nights. As we check out the room, we see our "Happy Anniversary" banner over our huge king size bed and a bottle of bubbly waiting for us. Our room was an Ocean Front Swim Out with the most beautiful view we have every had. We really enjoyed all our time spent just relaxing in the pool and looking out at the beach. What a spectacular view when the sun is coming up. Now off to get some lunch at the buffet. Different than pre Covid but still just as great. Sure they serve you up the main dishes but they are happy to give you as much or as little as you want. There are salads and desserts that are individually plated that you can take on your own. Every meal we had was quite tasty whether it was the huge Ribeye steak from Cibu, the crunchy fish tacos at Fresco's, or the made to order eggs from the sweet Isabel (??) or Manny at the buffet each morning. Now to my favorite topic - cocktails! Since we were preferred, we ventured to the Preferred lounge were we met Rene. He was very pleasant and remembered us and what we liked to drink every time we went there. Great job Rene. More praise has to go to Cesar at the top of the swim up bar. Our first day we stopped for a quick drink on our way to lunch and he asked what we wanted to drink and our names. From then on, we were greeted by our names (Ken and "Barbie" Betty). He is so passionate about providing excellent service to everyone. Even when we were down in the pool at the swim up bar, he would come down and ask us if we were ok or if we needed anything. You are the best Cesar. Antonio and Jamie down at the swim up are as great as Cesar. They had shots flowing even when we did not ask for them. I have tried some shots that had some strange names but they all tasted so good. They really know how to keep their customers happy. Although we did not participate in any resort activities, we still met some of the great entertainment team - Luigi, Julio and the super sweet Katherine (if you need me to come back and use my big mouth to support you, just say the word - LOL) Now Sapphire Management, your staff is really an asset to your business. I hope all are there for when we chose to return in the future. Thank you everyone at Now Sapphire for making 2020 more bearable. See you soon!!