Hotel overview


• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites

 Now Sapphire Riviera Cancun offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.

Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Now Sapphire Riviera Cancun. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!

A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.

A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property information

Last Renovation: 2019
Total rooms: 327

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 10536 reviews
  • 5.0 star tripadvisor rating
    Now Sapphire

    We recently visited now sapphire with another couple I have to say wasn’t sure what to expect… The people there are so warm and friendly they just want to make you happy, Feed you and show you a good time. The service was great… We had preferred club, which I would recommend the best place to get a great drink was the preferred club pool . Everywhere else was hit or miss. We had a beachfront swim up room. Which they cleaned every morning and we had the beach bar right in front of us. The property is a little older but is still very clean. If you were looking for a time away with good food decent drinks great service and a beautiful beach… then this is the place. And the adults can go down the slide !!! Once again the STAFF made this place phenomenal. Thank you Midori, kristale, Leslie and the great staff.

    Nov 29, 2020
  • 5.0 star tripadvisor rating
    Enjoy Now Shappire

    All the my family enjoy the place, the service of all you were fantastic and the food and Beverages so very good. Thank You, nice and beautiful place. We want to say for all of You thanks, Ana see you soon!

    Nov 28, 2020
  • 5.0 star tripadvisor rating
    Excellent place!

    The staff are super friendly, the facilities are superb and the overall experience exceeded our expectations. Will definitely go back soon! Once you get into the resort, you are greeted by their staff, which take care of all your needs in the most friendly manner. Everything is included, never took my wallet out during my stay. Wanted to stay longer but had to go back to reality. Can't say enough good things about this resort! And trust me, I've visited over 20 resorts in the Riviera Maya.

    Nov 28, 2020
  • 5.0 star tripadvisor rating
    A perfect vacation for a wedding!

    We had the master suite swim out room (320) and it was perfect! It is located next to the sand bar and we were able to get drinks throughout the day. Our room was also a perfect place for our group to gather throughout the week. Ramon was our wedding coordinator and he was amazing! The entire staff did a great job throughout the week.

    Nov 28, 2020
  • 4.0 star tripadvisor rating
    Great place to relax

    My wife and I visited the week of thanksgiving. The weather was perfect the room was nice and the staff was excellent. Luigi and the entertainment group did fantastic. I would especially recommend the fire show and the ROCK show is a can’t miss. The best service poolside was from Iroshi Lezama. Food was average typical resort fare. Place is still being repaired from hurricanes but it really does not have a lot of impact on the ability to relax and services provided. All I. All worth the price and I’d be willing to return. We had one of the most relaxing vacations ever! Thanks to the amazing staff at NOW Sapphire.

    Nov 28, 2020