TripAdvisor traveler ratingbased on 687 reviews
An elegant haven of relaxation situated in the heart of Cancun's hotel zone, the Now Emerald Cancun will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach, this family-oriented resort combines lush nature with modern world-class facilities. The resort is located a short 8.2 mile-drive from Cancun International Airport and was recently renovated in 2019.
LocationCancun Hotel Zone - Beachfront
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Ratings & reviews
TripAdvisor traveler rating687 reviews
Wife’s 30th bday
I surprised my wife with a trip for her 30th bday to Now Emerald September 2019. We had previously stayed at now sapphire and loved it! I emailed the resort prior to our arrival and let them know it was my wife’s 30th birthday during our stay. To say the staff went above and beyond for her special day (and entire trip) would be an understatement!!!! I booked us a Preferred Club Deluxe Ocean Front King. Normally we stay in the cheapest room possible on all inclusive trips but I splurged given the special occasion. We absolutely loved the view, the room layout, our patio, and preferred beach. The patio and private section of the beach truly provided us with the peace we were sealing for this vacation. We also loved that it was a short 10- 15 minutes from the airport. My only complaint is the AC was NOT great... we looked in to moving rooms but nothing was really better in terms of AC or the view we had. Our AC never got below 75 (even with a ceiling and regular fan) and since this is an old resort, they realize the problem. I hope they will be doing some major improvements in this area. It’s honestly the only thing preventing us from returning. The other complaint is our pool wasn’t cleaned on the patio during our 6 day stay. Sounds silly, but it doesn’t have a filter so after that long it got gross and not usable. The staff tho- OMG!!!! I have worked in hospitality for over 10 years and the service we received was amazing! We also frequent many resorts and hotels throughout the many years, and I am so happy I chose this resort for my wife’s bday! They went above and beyond!!! She received 4 bottles of champagne and probably 7 desserts celebrating her birthday throughout our stay. Staff we didn’t even know were wishing her a happy birthday! It was beyond amazing and we had many many great memories around the staff! We truly can’t wait to see Alex’s smiling face by the pool soon and catch up!
Great friendly staff all around
One can hardly ever go wrong when spending time in beautiful Cancun Mexico. I can not say anything less than outstanding helpful and friendly staff in all aspects. This resort still needs some work in order to be the best AM Resort possible. The preferred rooms still need a bit of updating and we had some minor repair issues upon arrival. Our mini fridge did not work and our AC could have blown a bit cooler. It did take a second try to get the mini fridge fixed and the AC never did get cool enough for this middle aged woman. The meals were very good but not the best I have experienced at AM Resorts. One aspect of the resort I did really appreciate was the adults only section. My husband and I are empty nesters and the quite its our jam so to speak. I also really loved the preferred lounge. The bar tender made the best drinks around. Thanks for the calm peaceful rest before we returned to lock down here at home!!!
Overall trip was amazing. The staff was the big pleaser! The entertainment directors always knew how to get you involved and active with others on the resort and to keep you busy. They were very personable too. The buffet was overall good, bedside breakfast. Breakfast was lacking at this resort.
Major remodel needed
The food at the theme restaurants was very good. The pools were also very nice. The staff was friendly and tried hard to accommodate us. Unfortunately, the rooms smelled musty, the decorating was outdated, the facility is in need of repairs and the buffet food was not good. Since the bad outweighs the good, we will not return. Conversations with other guests indicated that this was a unanimous feeling. There are numerous resorts in Cancun so there is no need to consider this one.
Love and Life
The good; service, staff, veiw from the room, pool options, the spa, variety of restaurants and food options. The bad; renovations ongoing, doors slamming closed can be heard in the rooms, Plumbing issues, more seasoning and spice options at food areas needed.