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Hotel overview

Get exclusive perks during your getaway at Now Emerald Cancun Resort & Spa. Travel now through December 22, 2022 and receive:
Guests staying in Preferred Club rooms receive:
• Complimentary Bali bed rental for one day
• Beach bag

Terms, conditions, and restrictions apply to resort coupons and vary by resort.

An elegant haven of relaxation situated in the heart of Cancun's hotel zone, the Now Emerald Cancun will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach, this family-oriented resort combines lush nature with modern world-class facilities. The resort is located a short 8.2 mile-drive from Cancun International Airport and was recently renovated in 2019.


Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property information

Last Renovation: 2019
Total rooms: 427


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General policies & fine print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

Ratings & reviews

TripAdvisor traveler rating

4.0 1688 reviews
  • 5.0 star tripadvisor rating
    Staff review Waiter Abby

    I stayed at this resort this summer with a couple of friends. The staff was so accommodating and sweet. We had a lovely waiter by the name of Abinadab he was attentive and made our stay here extra special.

    Aug 10, 2022
  • 5.0 star tripadvisor rating
    Chef Carmen Aguilar

    The best chef. He made this trip so worth it. The baby wouldn’t eat a lot of the food so he made some things the baby would eat. Really cool down to earth. I’ll come back just to see him again. So sweet and nice. I love Mexico I love this resort. Carmen if you see this I love you man your the best.

    Aug 09, 2022
  • 5.0 star tripadvisor rating
    Best Vacation and service!!!

    It was the best family vacation we have had. Titto, Enrique, and Lilly the manager at the Buffet made our morning. Our glasses were never empty and the Hospitality was excellent. They knew what my family liked. Their smiles and their hard work is one of the best that I've seen at a Now Emerald Restaurant in a long time. I also can not forget to mention Saul the chef and Alex at the swimming pool area who always made sure we had towels and took care of us.

    Aug 08, 2022
  • 5.0 star tripadvisor rating
    Best vacation ever

    Best vacation ever made possible by Tito, Lily, Enrique and Chef Saul(buffet), Alex at the pool. Alex made sure we always have fresh towels and Best chairs. Tito, this man, if I had a restaurant I would make him my main guy. Tito doesn't walk, he runs, he cleans, he brings us fresh mimosas, he laughs(beautiful laugh), please promote this man to highest position ever!! Side note: we picked Now Emeralad because of Tito, we met him at Secrets the Vine. He is the hardest working man ever. Enrique- great job with our photo. Lily, we love you Chef Saul- Best menudo ever! Love you all!!

    Aug 08, 2022
  • 5.0 star tripadvisor rating
    Excellent Customer Service from Abinadab

    Abinadab tubo muy bien servicio, me toco dos veces y despues pedi que el nos attendiera el resto de nuestras vacacciones porque su hospitalidad fue increible y es muy amable. He was constantly checking in on us, filling our water, being pretty fast with his service and showed us an amazing dining experience.

    Aug 07, 2022