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13804 reviews
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Jul 18, 2025Back again 2 months after first visit - Great Place!
This hotel is wonderful! It’s a typical high class Marriott BUT the location and the service here is beyond exceptional. Two months ago I travelled with my 75 year old mom and 85 year old uncle and we stayed here. The staff was so gracious and wonderful making my uncle’s bucket list trip fabulous that I decided my husband and I would return for a work trip. Well, we rolled in at 1:30 am due to flight delays and my glucose monitor was going off during check in due to low glucose. With nothing open, Germaine and Matt went into action and found me some yogurt and crackers so that I wouldn’t have to worry about an overnight health emergency. The next day vending we went to the restaurant in the hotel ( the Broadway lounge) and was thrilled to see Mariah ( hostess) and Shahed ( waiter ) who were amazing last time we were here! Love this place so much and come to see these people who are so beyond amazing as hostess and servers that it feels like we are visiting old friends !!! The Focaccia is excellent, the zoodles dish is yummy but could use a little spice so Shahed hooked me up with some siracha sauce, and the cheesecake - yeah I don’t normally like cheesecake like my hubby does - was like crème brûlée cheesecake and a heavenly experience ! Everyone that visits New York should come to this amazing hotel and visit the restaurant on the 8th floor overlooking Times Square!!!
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Jul 17, 2025Do not pay security deposit by Visa card
We stayed for 3N and checked out on 28th June,2025 in Marriott Marquis Times Square. Had to do security deposit USD 300 on 25 June which paid by my VISA card. Generally other hotels just block on Visa card and release the day we check out. The reception informed us that deposit will be refunded soon. Until now in spite of repeated reminders to customer service by gmail, got response from front desk that clearance given to accounts to refund deposit soonest. I am yet to get credit in my visa a/c. Others who had deposited cash got it on the day they checked out. Better carry cash and deposit seems faster as like this much of your funds will be blocked if you are traveling to many hotels.
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Jul 13, 2025
Best experience ever!
I have allergies to down comfort and pillows they have a whole floor dedicated for people that need hypoallergenic rooms. It was wonderful. Friendly staff, clean rooms. Fantastic location!
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Jul 12, 2025Convenient location with great views
The room was clean and spacious. The bathroom was also a good size with plenty of counter space. We were on the top floor so noise was not an issue at all. The elevators were very quick (the lobby is on the 8th floor). Only major negative was the mandatory $40 a day to be spent at restaurants in the hotel.
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Jul 10, 2025Ok stay
We had a decent experience overall, but given the price point — a little over $1,100 per night for an ensuite — the hotel fell short in several key areas. Our room was not as clean as expected — the floors were dirty, and we found bugs on the curtains (I have photos and am happy to share). I contacted the front desk to request a room change, but no one followed up or took any action. The fire sprinkler above the bed was also covered in a thick layer of dust, which was unsettling to look at while lying down. Each time I tried to reach the front desk, the wait time was consistently 7–10 minutes. The bathroom included shampoo, conditioner, and body wash, along with hand soap and lotion. However, there was no other toiletry kit or extras you’d expect at this price point. We requested additional towels, which housekeeping provided promptly (and they were very courteous — don’t forget to tip). The coffee machine area was very cramped, with plastic coffee pods and no nearby power outlet. I had to move the machine around the room just to plug it in, which felt inconvenient for a suite of this level. Room service was also underwhelming — it arrived in a paper bag every time, exactly like takeout, without trays or standard hotel presentation. For a luxury suite, this felt more like a casual delivery than in-room dining. You’re also charged a $40 daily fee during your stay, which can be used toward premium Wi-Fi or hotel dining. The restaurant menus are available online, which is convenient, but still doesn’t justify the fee unless you plan to use it. The room’s table had a cracked base, and overall, there were several signs of lack of maintenance throughout the suite. On the positive side, the AC system worked well, and the views were beautiful. Breakfast at the M Lounge was decent, though most of the food included pork, leaving limited options for us. Still, it was a good spot to grab coffee and a quick bite. Upon arrival, the bellman downstairs made it clear he expected a separate tip from the person who would take our bags upstairs, which caused an awkward delay of about 10 minutes just to get luggage tags. All in all, while there were some positive aspects, the experience did not match the premium price tag. For future visits, I would likely consider staying elsewhere.