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TripAdvisor traveler rating2604 reviews
Not what I expect from a Marriott!
Visited NYC for one night. The location is the only real asset. Rooms are very small, the thermostat could not be controlled. This property was somewhat rundown (although not horrific) and average service. It would be a fine budget hotel at under $100 a night, but not a Marriott, in the largest US city at $300+ a night.
Old and tired rooms but worst of all dirty
I checked in at 2am and got to room. I noticed a partially unmade bed where fitted sheet barely covered any part of the mattress. Then worst was the dirty sheet. I’m exhausted and going to sleep on a towel but will not stay here again.
Deceptive All Around
I’m sorry - but any hotel that doesn’t have room service shouldn’t qualify to call itself anything above a Courtyard. The description on Marriott’s site is deceptive, I believe intentionally, to hide that fact. If you would like a soda - and can cram yourself into a crowded closet they call a gift shop, have fun opening the cooler without knocking other “trinkets” they have for sale on the floor. Unlike most Marriotts, they don’t have many Pepsi products - no Mountain Dew. The M club is a bunch of rude employees walking around not being helpful. If you want a soda you’re out of luck - they don’t stock them. I won’t be back. I also wonder if Marriott knows how unappealing this property really is - because it shouldn’t carry the Franchise name.
Hospitality and courtesy badly in need
We are titanium Elite members of Marriott and I would like to start my review with that sentence just to iteirate the such is the big number of nights we book with mariott and hence we now qualify as titanium Elite members. So that should explain our loyalty towards Marriott world wide. Now, let's come over to the breakfast at lounge. The breakfast is complimentarynly for elite members. This particular day, at the lounge where breakfast was served which was told upto 11am and I walk in at 10am to find the breads all empty. I go upto "Mr.Jesus" the incharge that day at the lounge and ask for bread and I get a very impolite rude reply. Mr.Jesus thinks he's smart but amateur at his smirk that he is, he came across as rude, sarcastic, shrewd which certainly is not appreciated way to conduct yourself with any guests and specifically with elite members Mr.Jesus. Looks like your crew and management need to send you to India to get you some skills on hospitality, you need to get your hand badly at that. Wish you good luck on that... However with reputation of the hotel entrusted on employee like you, guess your management needs the good luck more than you do!
Not up to Marriott standards
The service was very disappointing. Starting at check in the front desk couldn’t seem to locate the reservation. Rooms seemed partially prepared. Soap was missing in one of adjoining rooms. We had to call for toiletries on the second day. Training seems to be lacking. Maybe the hotel is always busy so it doesn’t matter how customers are served.