Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating6787 reviews
Worst hotel in Waikiki
I’ve stayed here three times now and every time I’m more and more disappointed in this place! I asked for and reserved a quiet room one not facing the street where it’s like the Fourth of July ! $2800 for four nights for a courtyard room where I have Las Vegas inside my room instead! This is what I got when I specifically asked for a room because I’m on a business trip, and I need some peace and quiet! This is literally the last time I will stay here, I’m so disgusted by this place, its old windows have no soundproofing the walls have no soundproofing… it’s a miserable place to stay and you get to pay through the nose for that privilege!
Perfect location for our honeymoon. The hotel has such charm and history. View from our room in the tower was breathtaking! Staff was helpful and friendly. Craig, bartender at the beach bar was the ultimate gentleman!! Be sure to check out the shops.
Wonderful location and experience
My SO and I were upgraded to this hotel so my review comes from that perspective. We had a wonderful time! The location cannot be beat - it was so convenient coming downstairs and having the amazing ocean view and prime beach location right outside the back door. We spent a whole day just relaxing on the beach & going up to the room to change right before the sunset/dinner. Right outside the front of the hotel is lots of restaurants and shopping so it was easy to run out for a snack/lunch, etc. Plus the view from the hotel bar was amazing! The hotel had this nice scent whenever we entered. Also the man at the front desk sent us a nice welcome gift, which was much appreciated. We also liked the live music Wed-Sun both outside and in the lobby. It was fun to come back from dinner to some piano music and "dance party". The staff was really thoughtful - always inquiring if we needed anything or giving us a nice greeting. Though our bathroom was small, how much time are you really spending in the room anyway?? We had a great time at a wonderful location!
Try the outrigger
All balconies closed. Beautiful hotel and great rooms but in Hawaii I would like to open a window. To get one of the 8 lounges w umbrella be down by the pool by 6:30am! Beach bar food sub par. Great location but the Outrigger is a better bet. Great restaurants
Loud and shower didn’t work
My shower didn’t drain and the water temperature was out of whack. And despite asking to change rooms to somewhere more quiet I was still stuck listening to bad music blaring from the pool at night. Overall not a nice experience. I would not come back here for the price.