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6876 reviews
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Nov 30, 2024Thank you for a wonderful birthday trip!
November 2024 was a return visit for us to celebrate my wife’s 40th birthday. We of course knew the resort location and amenities are ideal, but what made the trip truly fantastic was the level of care we experienced during our visit. I want to extend my tremendous gratitude to Micah Burr for making our trip absolutely amazing. We can’t wait to come back! Thank you, thank you, thank you!!
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Nov 26, 2024
High Tea by the Sea
Teatime is my favorite past time. Staring out at the ocean is another favorite past time. So weekend high tea on the veranda at the Moana Surfrider is just heaven sent. The Moana is steeped in history, and genteel elegance. What i appreciated the most is that i could chose from the menu more tea sandwiches over sweets. As much as i love high tea, i don't always love all the sugar. Many places don't allow for as many substitutions as i made. But the Moana staff were entirely accommodating. Highly recommended for a luxurious respite.
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Nov 18, 2024Overpriced and really disappointing
Location and grandeur of the facade aside, this place disappoints. The city view rooms are anything but - you look straight into the next hotel rooms and their open balconies. The renovation noise was intrusive but the late night street noise and music were way worse. There’s zero sound proofing. As a solo traveller I also never felt valued or welcome - no one greets you when you enter or leave, there’s no communication during your stay, and the staff just look like they’re going through the motions. And the resort fee is a total rip off - there’s no value in it for most people and it just inflates an already over priced hotel bill. The location is great but really they can’t keep trading on that - the hotel is tired and the rooms need work. There’s no room service and the bar food is ridiculously overpriced for what it is. The tv wasn’t reliable (internet?) and also some power points don’t work. I was looking forward to staying there but I’d never do so again - it’s surely not the hotel it could be and clearly once was.
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Nov 08, 2024
Great stay
This is a beautiful resort, the history is amazing, its a great value for the location, everything on Waikiki beach is about the same as far as restaurants, I can't say anything bad about the Moana, great stay, the beach is beautiful the pool conformable, the staff is the best, I would definitely stay here again
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Nov 08, 2024Run, don't walk away from this place
The old hotel is looking its age and is long in the tooth, ridiculous parking set up. Prices in restaurants are much higher than other hotels in the area. We were here 5 days. Their balconies are all closed for updates, which is good. Our balcony had already been done but we still couldn't use it. ??? We saw several groups checking out for other hotels due to construction noise. Dirty, ripped lobby furniture. Pricy indoor shops with filthy windows. Stained furniture in the room. For a 5 star resort, abhorrent. We know Hawaii is expensive but they are ridiculous here. We ate most of our meals at the Hula Grill in the Outrigger Waikiki. Much cheaper and the food superior! The Moana claims to be a 5 star resort but has no room service. A $50 per day resort fee for a mediocre hotel. The male Concierge was an absolute snotty jerk. The valet parking, $65/day and 30 minutes to get your car each time. Do yourself a favor and go elsewhere.