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Hotel overview
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Hotel details
Ratings & reviews
TripAdvisor traveler rating
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Smooth sailing on a well run ship! Westin Cincinnati is at the heart of the town - we didn’t need a car for our weekend
Catherine went above and beyond to secure a room an extra night for us during a very busy weekend so that we did not have to move while there. We were very grateful. And because I mentioned McCormick & Schmick’s at check in we were given a free appetizer certificate - score!!
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Baseball trip
Very nice! Quiet room, didn’t hear hallway or nearby room noise. Everyone was friendly, polite and helpful. Tons of things to do within walking distance. Our valet Jacob was fantastic!
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Great Service
We visit family here several times a year and usually stay at this hotel. The staff is always friendly. We really want to thank Teresa in room service for being so kind and bartender Paul for always being a Top Professional in his trade. Amazing service! Thank you
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Great Valet service from Zach
Just wanted to compliment Zach Depa on his valet service at the Westin. Helpful in pointing out the sites to me. Great directions and insights.
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One of the Worst Hotel Stays I’ve Ever Had
I’ve been traveling for over 25 years, and this was hands down one of the worst hotel experiences I’ve had. The Westin Cincinnati failed on multiple levels — from guest service to cleanliness and basic hospitality. While waiting in the atrium for friends, myself, my 18-year-old daughter, and another young family were being quiet (really silent just waiting) and were TOLD by a manager to leave the area and go outside, despite clearly identifying ourselves as paying guests. When I respectfully reminded him of that, he flatly said he didn’t care. I’ve never encountered such hostility from hotel staff anywhere in my years of travel. The problems didn’t stop there. The room had several maintenance issues: the shower wouldn’t drain, and the bathroom sink faucet was installed completely crooked. The overall condition of the room felt neglected. And to top it all off, *every entrance* to the hotel reeked of marijuana. The overwhelming smell was present every time we came or went and added to the feeling that this hotel is not being properly managed or maintained. This experience was far below the standard one would expect from a Westin or any Marriott property. I would strongly advise finding another location before booking here.