TripAdvisor traveler ratingbased on 667 reviews
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Ratings & reviews
TripAdvisor traveler rating667 reviews
Decent Hotel with Horrible Customer Service and even worse Accounting Department
I am a frequent business traveler across New England and typically stay in Springfield Mass 3 - 4 times per year. in Springfield I have always preferred the Sheraton due to it's location and proximity to food and entertainment. I can honestly tell you I have never experienced my rewards points being posted to my account without having to file a missing stay report. My last stay was about a month ago and following several emails back and forth I was told my stay credits did not post as I did not pay for my room. Well NOT TRUE and if they had looked at my folio that was attached they would have seen that. I pushed back and today exactly 1 month later was billed for an outstanding breakfast charge that apparently failed to make my folio at check out. to add insult to injury they today (30 days later) charged my AMEX for the meal and then told me I would need to follow up to make sure stay credits posted to my Marriott account. totally unprofessional of them and absolutely no remorse for what was their error (AGAIN). I would recommend any rewards member who stays here carefully watch for your credits to post.
Stayed at this hotel for a weekend after visiting the Basketball Museum- short drive from museum to hotel and it offers parking for additional fee. Only negative is the rooms do not have microwaves- we pack food for our family to keep the costs down, this was a negative to the hotel experience. The hotel has a pool and with Covid-19 you are required to reserve a time slot and it is cleaned between uses.
Good for location
This hotel is super convenient to the Mass Mutual Center and the MGM Casino. Our room was very dated and has issues, but the manager resolved it after the fact, offering us an upgrade on our next visit. She also said the upper floors have been renovated.
Rude And Abused
Do yourself a favor don’t stay here. Once the manager is gone that’s when the front desk act like idiots. I must’ve interrupted the girl on the front desk and also the big black guy they actually wouldn’t do anything a simple problem turns into a big kerfuffle. All I wanted was engineering to reset the TV everything from hangup calls do you name it checking out in the morning. I’m moving across the street the Sheridan is a fail.
First Class Hotel
We purchased a large room block and a room rental for an event we had in Springfield. The entire sales staff was AMAZING. Moira Barden, Alyssa Fini and Christine Reed all provided excellent service. They were very quick to answer emails and take care of all of our needs. I was so impressed by the way they handled everything. What a joy to work with all of them. Everyone that stayed at the hotel had nothing but amazing things to say about the hotel staff, rooms and food. Also, really great rates as well. Please keep this place in mind for an event or even a vacation. You will be happy you did!