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1457 reviews
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Mar 26, 2020Maintenance
I had a problem withthe blinds in the dining room. I called the front desk, and the maintenance man was here to fix the blinds. Donald the maintenance man showed up in less than 2 minutes. He was here less than 5 minutes and had the issue resolved. This man is an asset to this organization.
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Feb 19, 2020An Experiment in Hotel Management Gone Awry?
TLDR: No clean rooms available at 4 pm check-in; family made to wait 2+ hours; no towels available at pool for long duration; premium-looking property but with minimal staff This is a property with several branded hotels (Sheraton, Westin) co-operatively sharing space, and evidently sharing laundry plant and other infrastructure. There must have been some tax/financing/regulatory advantages to doing this. It may be paying off for the MBAs behind it, but not the guests. There were clear problems with how this property was managed. Our problems began at check in. I had tired kids in the car from a long drive, and there were no rooms available at 4:30 pm to check in to. The otherwise helpful and friendly desk staff said they had not been cleaned yet. I was game to take my kids directly to the pool while we waited. That meant digging through suitcases in the parking lot and changing in a bathroom — not accommodating circumstances for an expected stay at a premium hotel. The pool area was nice enough, but the towels available for guests had not been stocked. As the sun went down and it started to get cold,I had to ask a water slide attendant to ask for request towels. My wife was trying to nap on a lounge chair and had several other guests ask if they could take her towel. It took 30-40 min for the towels to be restocked. Many pool guests were rightly annoyed. Employees told me the towels were slow “because they had to be delivered from another hotel” on the shared property. This is not the business of hotel guests to know or care about. It does not mitigate bad service. A room only became available more than two hours after I arrived. At that point my kids were cold and shivering in the pool area without towels. The staff did offer us a $40 dining credit. We ate in the hotel restaurant that night. While food was fine & waitstaff friendly, it seemed minimally staffed and inefficient. The restaurant also added a 4% surcharge to offset higher minimum wage in CA. This is part and parcel of the property and industry at large hiding prices. High parking fees in urban areas are to be expected, but this property charged $24 for self-parking in an extremely low-density, suburban setting. All clearly part of an intentional system to nickel and dime patrons and hide true prices. This place looks quite nice from every angle, but I would say this is an elaborate bait and switch.
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Jan 21, 2020
Clean, Calm, Comfortable, Convenient
A calming environment to return to after a full day of kiddie fun at Legoland. A private, easy path leads you straight from the hotel to the back entrance of the park. Very easy for even the littlest ones to manage. The food at the 7-mile restaurant on site is far far healthier and tastier than at the Legoland Hotel. Very reasonable prices too. The heated pool and pool slide was perfect for 2 kids aged 5 & 6, as well as the parents who could keep an easy eye on them while sipping a beverage poolside. Overall the vibe is much less frantic than that at the Legoland hotel (have you ever been in the breakfast buffet line in the mornings at the Legoland hotel? shudder). Clean, spacious rooms, comfortable beds. A great place to recharge the family batteries...
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Jan 05, 2020Perfect hotel for a Legoland visit
We were a party of six: 2 grandparents, 2 parents and 2 kids on a holiday trip to Legoland. We were not thrilled with the prospect of being in the Legoland environment 24/7 and the Sheraton Carlsbad Resort and Spa provided the convenience of being close to but not part of Legoland. Our rooms were comfortable and very clean. I would agree with some earlier reviews that sound proofing could have been better, but honestly, after hoofing it around in Legoland all day, we were exhausted and slept very well. On New Year's Eve we were able to view the fireworks display at Legoland from the hotel driveway. Fun! The lobby is beautiful and we got excellent service from the front desk and concierge. We ate one dinner and two breakfasts at 7 Mile restaurant and were very satisfied. There are lots of kids at this hotel and they are prepared with kid menus and crayons, hot chocolate, you name it. It's a short walk to the back entrance to Legoland. So convenient because you don't have to drive a car and spend more money for parking. The resort fee is high-ish, especially for those of us who didn't use any of the amenities. The pool is beautiful and even has a slide. We were there on January 1, so not a lot of pool activity, although it is heated. We used valet parking and had some difficulty phoning ahead to get our car brought to the front. We finally just went down to the lobby and the valet ran out for our car very quickly. It wasn't a big deal. Overall, I would recommend this property for families going to Legoland. I don't recommend it so much for couples without children because you will constantly hear kids. That wasn't a problem for us, as we contributed to the general ambiance. Every hotel employee was very courteous and pleasant. And the weather was perfect. Had a very good visit here.
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Jan 02, 2020Mediocre but strange
The hotel has the ideal location if you are going to legoland, if you’re not, zero reason to stay here. The hotel feels like a 3-star hotel, and if that’s the case then I would actually give it a 5/5. For what it purports to be, it’s not up to a decent standard. We valet our car, but it was silly because the valet is never there and they’re doing multiple things, offer it or don’t, but this weird middle ground is bizarre. Twice our room was cleaned and they left no towels. The structure is bizarre, with the third floor really being the second floor. Sound isolation is terrible for a hotel catering to families and the overall room feels like a 2.5-star roadside hotel, especially the bathroom. The gym is bad. No weight machines, just free weights and treadmill, elliptical and one recumbent bike. The pool is actually great and so is the lobby, the two redeeming features. They do not honor BonVoy status nor do they care. No attempt to upgrade, offer a welcome gift or any of the other perks you’re supposed to get. It is definitely not a resort. It’s a place to sleep and that’s it, and your expectations should be in-line with that.