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312 reviews
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Apr 24, 2025Horrible Marriott
I’m a 15+ year Marriott customer so I’ve stayed at a lot of hotels over the years and this Marriott is by far one of the worst. My most recent stay (checking out today 4/24/25) was horrible. Booked my King room back in February and when I checked in they gave me a double. Telling me sorry but there are no other rooms available. Seriously? How do you give away a King room that was reserved 2 months prior? No explanation, no help, nothing. Horrible customer service for a Lifetime Titanium Member. Then the room was filthy, towels all over the floor and looked like it hadn’t been cleaned for a week. I expect much more from Marriott, Marriott corporate should take a visit here and then shut this hotel down and stick with opening up Westin’s or Renaissance’s.
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Mar 07, 2025
DO not STAY here! Car stolen from parking lot.
We stayed for a sporting event and one of our families cars was stolen out of the parking lot. The hotel did not take responsibility. No cameras, no reimbursement or no help. They even had security officer supposedly monitoring the parking lot. Will NEVER stay here again.
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Dec 08, 2024
Not good
I cannot recommend this hotel. I stayed overnight and rented a conference room for a business meeting the next day. Of all of the stations available on the hotel's cable, only Fox News didn't work. Oddly, this was the situation the last time I stayed here too. I was told (both times) that it was just a problem with their DISH service that was being repaired. [That stretched my credulity way too far.] The room was quite cold (even when the thermostat was turned up on high.] For my conference room, they had trouble finding the reservation, trouble opening the room, and the room lacked the capabilities I was told that it would have. The staff seemed generally unconcerned about any of the problems and behaved like they were put out about doing their jobs. I will not be using this hotel again.
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Nov 10, 2024
By far worst Marriott venue in 20 years
I travel frequently and favor Marriott properties (Titanium) but almost never have the time to write reviews. I’m writing now because the level of dysfunction was off-the-chart and seemed systemic. My advice to conference organizers: Do NOT encourage your guests to stay here. 1– When I arrived for check-in around 10 pm, there was no staff member at the check-in desk or in the lobby anywhere. There was a line of 10 people waiting. No bell to ring. We waited 5-10 min. Then a woman popped her head in from behind a door that blended so well with the wood paneling that none of us had previously seen it. She didn’t say anything, she whipped her head around and disappeared within seconds. A few minutes later, another staff member appeared and started the check-in process. She provided no apologies or explanation. She seemed a little disheveled and groggy. (May or may not be related: clear odor of marijuana beside the elevators on my floor.) 2– Pool area was advertised to exist on the 3rd floor. When I followed the signs on the 3rd floor, another sign at the end of the hallway indicated an elevator was needed to reach the pool. But the elevator was dysfunctional. No sign to indicate that it was dysfunctional, just that the elevator button was persistently lit. There was a phone mounted on the wall nearby, but the phone had no dial tone. Another sign suggested that the pool could be accessed via stairs, but the stairs led down a dank stairwell to an exit door that warned an alarm would be triggered if the door were opened. 3– AV equipment in a ballroom on the second floor of the hotel was dysfunctional for 2 hours. Worst I’ve seen in 20 years. 4– Colleague told me that, when she checked in to her room, the bed was unmade. The staff, when they finally showed up, were generally friendly. And the physical plant of the hotel is as good as anywhere else. What’s unfortunate is that the competence of the staff are way below standards.
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Jun 05, 2024Excellent Property! Great staff and Location!
This is an exceptional property! I was especially impressed with Erianne at the front desk. She thanked me for my Titanium status, took the time to explain the M-club hours and other amenities of the hotel. I also held a large workshop at the property and Erianne was able to help me with the logistics of our meeting space. I also would like to highly recommend using this property for your meeting space needs. From the very beginning of the process, Jasmine was incredibly helpful with booking the room up to helping with the details for the day of the event. Overall - this Marriott location is a 5-star property! Thanks again for such a great stay and a great place to hold our workshop! Brent