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315 reviews
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Jun 03, 2025Great place to stay in West Tennessee
Everything about our stay was great - we spent most of our time on the hotel property enjoying all of our meals there. Very good service by every member of the staff. Front desk, bartender, wait staff in the restaurant housekeeping, maintenance, management and security. People went out of their way to make sure you had what you need. No big things, just lots of little things. Basically it was the way “it should be” but seldom is. Look forward to coming back.
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May 02, 2025This is a hotel that struggles with traffic noise, hot water and consistent service.
I am a frequent traveler and have stayed at this hotel four times. This is a hotel that struggles with traffic noise, hot water and consistent service. One half of the hotel has extremely high traffic noise; the other half has moderate traffic noise. Make sure to ask for a room on the quiet side—they don’t automatically assign these to their most frequent or highest status guests. You will hear late night / middle of the night motorcycles and drag racing on both sides; you will hear it unmitigated through old windows on the noisy side. If you take a shower between 6-7:30AM, you have a 50/50 chance on a hot shower, most often I got a luke-warm shower in the morning. Yesterday at 6:30 I got cold water that improved to a “cold pool” temperature by the end of the 3 minutes that was my personal limit at that temperature. Last night we also lost power for 3+ hours. No storms in the area. No communication about the issue. The loss of power also took out my A/C on a humid 80 degree Memphis night. I woke up soaking in sweat several times. When the power came back on at 2:30AM, my room lit up like a Christmas tree from the lights I had fumbled to turn on in the dark. The hallway ceilings are 7 feet. What were once (I assume) popcorn ceilings have been properly scraped although there was a ceiling crack in my 5th floor room this week. An attempt has been made to update the rooms, but one week I had a caved-in King bed and in all rooms the sliding door for the bathroom / closet makes it such that either your bathroom door or your closet is always open. The TV and remote are old issue. The neighborhood is a high traffic area and I assume the area is somewhat unsafe because there is always security with flashing lights in the parking lot. I appreciate safety. But you will pay an extra $12/night for the service if you park a car in this expansive, flat and typical suburban location parking lot with no gate. The club lounge is a mostly standard option that doesn’t properly refill (or misjudges consumption of) snacks and water. In the evening, the snacks are picked over and I didn’t find a single entree dish worth trying any of the four weeks. Cookies are fresh down in the lobby. At breakfast, the bread drawers went two full weeks with only raisin bread and wheat bagels—i assumed they ran out of the English muffins, white and wheat bread that were also there the first two weeks I stayed. The hotel gym is decent but like the club lounge inconsistent. The space is well ventilated and bright. They ran out of earbuds for their cardio equipment this week. Service is generally friendly unless you share that you wish you didn’t have to keep asking for a room on the quiet side of the building—the check-in process for me this third week I asked was a little “testy”. There are good food options in the area. The hotel bar is good, food decent. Overall I shared with Marriott that I would not recommend this hotel at this time.
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Apr 24, 2025Horrible Marriott
I’m a 15+ year Marriott customer so I’ve stayed at a lot of hotels over the years and this Marriott is by far one of the worst. My most recent stay (checking out today 4/24/25) was horrible. Booked my King room back in February and when I checked in they gave me a double. Telling me sorry but there are no other rooms available. Seriously? How do you give away a King room that was reserved 2 months prior? No explanation, no help, nothing. Horrible customer service for a Lifetime Titanium Member. Then the room was filthy, towels all over the floor and looked like it hadn’t been cleaned for a week. I expect much more from Marriott, Marriott corporate should take a visit here and then shut this hotel down and stick with opening up Westin’s or Renaissance’s.
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Mar 07, 2025
DO not STAY here! Car stolen from parking lot.
We stayed for a sporting event and one of our families cars was stolen out of the parking lot. The hotel did not take responsibility. No cameras, no reimbursement or no help. They even had security officer supposedly monitoring the parking lot. Will NEVER stay here again.
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Dec 08, 2024
Not good
I cannot recommend this hotel. I stayed overnight and rented a conference room for a business meeting the next day. Of all of the stations available on the hotel's cable, only Fox News didn't work. Oddly, this was the situation the last time I stayed here too. I was told (both times) that it was just a problem with their DISH service that was being repaired. [That stretched my credulity way too far.] The room was quite cold (even when the thermostat was turned up on high.] For my conference room, they had trouble finding the reservation, trouble opening the room, and the room lacked the capabilities I was told that it would have. The staff seemed generally unconcerned about any of the problems and behaved like they were put out about doing their jobs. I will not be using this hotel again.