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Took care of the Issue
Gavin was able to take care of an issue with the room within 15 months minutes. His ability to provide timely service and address the issue directly impressed me. Often times these issues go unresolved or not handled in a timely manner. Gavin happily took care of the issue and went above my expected level of service.
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Thank you Gavin for fixing the ac!
There was an issue with my ac unit late at night so i called down to the front desk for help, and Gavin in Maintenance came right up and fixed it for me- I can now sleep comfortably to get up for my conference tomorrow. I am so appreciative, thank you !!
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A+ service
Outstanding staff, clean hotel. Everyone was so friendly and professional, from the front desk to housekeeping. Thank you Karen for the lovely chat in the front lobby for a few minutes. A special shoutout to Brandie and Amari in the M lounge two nights in a row. They were both friendly, polite and ensured I was comfortable and had anything I needed. Excellent experience here!
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Great experience
The hotel itself was great. We booked last minute on our way through town and we were very pleased with the cleanliness and especially the staff. They were super friendly. But what made it even more amazing was our experience with the maintenance staff. We had to call the front desk because we had an issue with the tv, which turned out to be an easy fix. Within minutes, maintenance staff was in our room to help. We also had a problem with our toilet. Not gonna lie, my daughter and I stopped up the toilet! Rodriguez Dukes of maintenance handled it like a champ. He did not make us feel at all like an inconvenience and went above and beyond to make us feel like a valued guest of the hotel. I wish everywhere had the customer service that this hotel has. Good job to management and staff both for prioritizing what’s important, which is customer service skills, especially for the travel industry!
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Good time
Nice spot I will go again hostels was really cool nice place people and all outside was great goooooooooooood timeeeeeeee I will come again and now that’s where I will be coming to every time I visit the city u definitely return mmmmmm Mmmmmm Mm