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Hotel overview
Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee (Golden Access Privilege):
A mandatory hotel-imposed Golden Access Privilege fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Golden Access Privilege fee inclusions:
-Morning coffee and tea at MO to Go (served from 6 a.m. to 8 a.m.)
-Unlimited wired and wireless internet access
-Local and toll-free calls
-Access to the Fitness & Wellness Center, lockers and steam room (open Monday through Thursday 6 a.m. to 8 p.m. and Friday through Sunday 6 a.m. to 9 p.m.)
-Unlimited access to scheduled fitness classes including Yoga, Pilates and Kinesis Wall Training (subject to availability)
-Daily newspaper upon request
-Overnight shoe shine services
-Boarding passes printed at Front Desk
The above list may not be comprehensive. Mandatory hotel-imposed Golden Access Privilege fee may not include tax and is subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
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A Good Hotel That Should Be Exceptional
Let me preface this review by saying that overall we enjoyed our stay, and that the staff was friendly, etc. Room service was delicious, especially my steak and eggs. Perfectly cooked, not at all fatty and delicious hollandaise sauce and steak sauce. Wish the side of "toast" was more than one slice, but it is what it is. Toiletries were excellent too. So, it was a good, albeit short stay. However, a Waldorf Astoria shouldn't be just "good", it should be extraordinary. My wife and I originally had booked a regular city view room but upgraded at check in to a Penthouse Panorama View Suite. The Suite itself was very pretty overall and had a great floor plan. Note, I believe there are two versions of this suite as the pictures online mostly don't reflect the floor plan of the one we received. This was a shame as we really wanted the freestanding tub in front of the window. And, while the bathroom did have windows, the (very large and nice) tub wasn't in front of it. Worse, the other reason we wanted this suite was the steam shower, to which of course the steam function didn't work. Another recent review mentioned disjointed decor, cracked/fading controls, and general wear and tear on built in furniture. This was absolutely the case here. Everything was beautiful but worn. There's a huge disconnect between say the lobby and 3rd floor which look very Waldorf and the rest of the guest room floor corridors, elevators, and the 23rd floor. This is one of those cases where if you are changing an entire aesthetic of a property you have to gut most of it. I feel like a lot of the issues here are a "Hilton thing". By this I mean corporate culture and a refusal to put the guest first but instead the bottom line. This is evident in a somewhat limited room service menu and hours and what we saw at the bar while getting a nightcap. While the staff was nice for about 10 or 15 minutes they were all huddled in a corner chatting, laughing and playing with something. As we had just come from MGM's Mansion, a place we make sure to visit everytime we are in Vegas, the difference in employee training is evident. While The Mansion bartenders chat with us (even give us a hug like old friends), they still make sure everyone is being attended to. Shouldn't have to sit with empty glasses for 10-15 minutes while the place is almost empty. As someone who has stayed in numerous luxury hotels in Vegas, including Four Seasons which is Waldorf's biggest competitor, I can say that again Waldorf is good, but not great and shouldn't be considered a 5 star property. It is, however, the best Hilton branded property in Vegas. Far far superior to that joke of a property Resorts World, which is an embarrassment to Vegas and Hilton in general. So if you have Hilton status and points, choose Waldorf or Hilton Club at Elara. I'd stay at the Waldorf again, if the rates were favorable. I'd recommend it to, but until management and or corporate invest the money and training needed to make it a true 5 star option, would choose Wynn, Four Seasons, and a few others first.
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Overall… ok
My overall stay was ok. That’s it - just ok. The rooms are dated (even though they did a renovation). The hotel incorrectly charged my room at the end of my stay. They applied taxes and resort charges even though I prepaid via the Hilton app. I had to show them the line item break down because they didn’t believe me. Their excuse was “not many people prepay” and “I didn’t know you could do that”. It’s in the Hilton app. If you do it in advance you can save up to 20% so I can’t imagine only a few people do it. They automatically apply gratuity to services that I wouldn’t expect to warrant one. I got a day pass for the spa facility and there wasn’t food/drinks. Nor was someone waiting on me. I wouldn’t be going back to this hotel. My advice is to pay careful attention to bill at the end. It didn’t live up to the Waldorf standards…
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Probably the best non casino hotel in Vegas.
Friendly staff. Well appointed rooms. Great service in all venues: restaurants, bars, pool area, doormen, and housekeeping. Food quality in restaurants is excellent with great service, but a bit pricey. Staff remember your name and address you by name the second time they see you. Bathrooms are large and well equipped. Lots of closet space in room.
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We will return!
Check-in experience was very positive, and we were very happy with the room we stayed in. Entire resort was quiet and pleasant with 5-star service. Dining experiences for breakfast and lunch were perfect. Spa was quiet and enjoyable! We will definitely be returning to Waldorf Astoria!
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Nice visit for the Father’s Day weekend.
Upon getting to the hotel, our room wasn't ready which was expected since we got in at around 12. We checked in, and were able to head to the pool. We hung out at the pool for around an hour or so enjoying some food and drinks and our room was ready at 1:20pm which was still earlier than the 4:00pm checkin. We were upgraded to the panorama suite on the 22nd floor because of my diamond status which was nice. The room and view were fabulous. We aren’t old by any means, but we enjoyed the fact that the Waldorf was not directly in the middle of the strip and it doesn’t have a casino making it much more quiet to be around. Granted, we can still hear the loud, modified cars speeding down the strip even on the 22nd floor, but that’s alright. The room has a nice selection of liquors and drinks in the mini fridge, automatic blinds, a very large tub and a spacious shower. Overall our stay was great and we will keep the Waldorf Vegas in mind for our next Vegas vacation!