TripAdvisor traveler ratingbased on 610 reviews
LocationLas Vegas - Strip
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee (Golden Access Privilege):
A mandatory hotel-imposed Golden Access Privilege fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Golden Access Privilege fee inclusions:
-Morning coffee and tea at MO to Go (served from 6 a.m. to 8 a.m.)
-Unlimited wired and wireless internet access
-Local and toll-free calls
-Access to the Fitness & Wellness Center, lockers and steam room (open Monday through Thursday 6 a.m. to 8 p.m. and Friday through Sunday 6 a.m. to 9 p.m.)
-Unlimited access to scheduled fitness classes including Yoga, Pilates and Kinesis Wall Training (subject to availability)
-Daily newspaper upon request
-Overnight shoe shine services
-Boarding passes printed at Front Desk
The above list may not be comprehensive. Mandatory hotel-imposed Golden Access Privilege fee may not include tax and is subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating610 reviews
Nice And Clean
Pros The Waldorf Astoria Is right next to A CVS where you can get everything, the rooms are comfortable, the bathroom is big and nice, The location and the service is great, there is no casinos. Cons The Refrigerator wasn't working in the room and the property was showing it's age a little bit and the price is expensive. Overall I really like the hotel and the room but the property is showing its age a bit.
My older sister treated me to an amazing stay at this hotel and it was awesome. Everything from Pepper the robot to the amazing staff was top notch. The breakfast was amazing as was afternoon tea. The grounds were breathtaking and I thoroughly enjoyed the spa. When I save my pennies, I will definitely be back.
I will preface this review by saying I shared all of this feedback with the hotel, and they comped me the spa service fee for each day of our stay and updated their website to indicate that the pool was closed indefinitely. The first impression is good... interestingly, the main lobby where you check into the hotel is something like one the 23rd floor. So you go to the top to check in, but this is a stunning lobby with a tea room and roof top bar. Check in was fairly positive -- received an upgraded room for my stay but the desk clerk was hard pressed to up-sale me on top of that. The room -- spacious with a fantastic view but that is where is stops. The couch was stained in multiple places and dirty tissues were behind the couch. I switched rooms at finding this. Moved me to a new room but found basically the same. A former Mandarin hotel, it has not been updated at all to the quality that a Waldorf should exhibit. The floors are completely worn. The doors are cracked and warped. The mattresses, while nice bedding, are very worn. Old school technology for TVs. Also, it was never advertised on the website, the Hilton app nor upon check in that the pool was closed during the dates of my stay! This trip was for pleasure and I would have LOVED to have sat at the pool. I didn't travel to Phoenix because that pool was closed also, Never would I have come to Vegas to a hotel where the pool was closed. Upon my complaint and at my request, the updated the hotel app while I was staying. I would not return unless I was assured that this hotel had a complete overhaul.
My friend and I stayed at this hotel and we were very impressed. Overall, the hotel is dominated by its elegance and the rooms are icons of modern luxury with superb showers. We truly felt relaxed throughout the entire stay.
Room for improvement.
Well, where to start. Stayed at the property before under different chain. Great location and a huge plus with no casino. Now that's coming form someone who travels there on business and has zero interest in gambling. Having said so furniture is getting a bit worn out and maintenance falls short. The room had a constantly dripping faucet that could not be fixed for lack of parts (?). Did get an offer to move to another room but didn't feel like packing and unpacking. Maintenance notwithstanding pleasant and helpful service.