Hotel overview
Location
Las Vegas - StripProperty information
Wish you were here?
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee (Golden Access Privilege):
A mandatory hotel-imposed Golden Access Privilege fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed Golden Access Privilege fee inclusions:
-Morning coffee and tea at MO to Go (served from 6 a.m. to 8 a.m.)
-Unlimited wired and wireless internet access
-Local and toll-free calls
-Access to the Fitness & Wellness Center, lockers and steam room (open Monday through Thursday 6 a.m. to 8 p.m. and Friday through Sunday 6 a.m. to 9 p.m.)
-Unlimited access to scheduled fitness classes including Yoga, Pilates and Kinesis Wall Training (subject to availability)
-Daily newspaper upon request
-Overnight shoe shine services
-Boarding passes printed at Front Desk
The above list may not be comprehensive. Mandatory hotel-imposed Golden Access Privilege fee may not include tax and is subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
622 reviews
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Sep 13, 2020Unsafe
This hotel is now unsafe and understaffed. The entrance to the hotel had no visible security which allowed Vegas "nightlife" to congregate out front and threaten my wife while waiting for food delivery. Needless to say, sanitation becomes a concern then as well. We booked a very nice and expensive room. There were zero food options onsite before 5pm. The furnishings in the penthouse are dated and damaged as is the technology in the room. Bottom line, Vegas is not a good place to visit right now. Even if you have to stop and stay and are wanting to put your trust in a luxury brand like the Waldorf - don't! It's just as bad if not worse.
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Aug 23, 2020Couples get away
I had to be in Vegas for work and my wife decided to come along and so did another couple. This hotel leaves much to be desired and sadly we will not be back. In no way does this hotel live up to WA brand standards. There were some positives but not nearly enough to make this a property anyone should consider until major investment has been made. Pros: Pool staff including Carin. Ease of check-in using the Hilton app to bypass the front desk. Sky bar. Cons: Horrible condition of the hotel overall. Little to no functioning food currently. Sparsely furnished rooms. Lack of plugs in the room. Inconsistent application of policies. On the positive side the staff that was working was quite nice and personable. Carin at the pool was a rockstar and certainly needed help. Despite being the only server on the entire pool deck she kept everyone happy. Using the Hilton app for check-in and the digital key allows you to bypass the front desk and any lines. However this is a Hilton thing and not something that this hotel deserves kudos for. Sky bar remains a great view and place to have a before or after dinner drink. Please note the hours have been reduced. As for the cons they are long and frustrating. First if you want to plug something in near the bed you will need to move furniture or bring a long extension cord with you. Not a single plug near the bed or nightstand on either side. How in this day and age do you not have plugs near the bed? On top of that the condition of the rooms leaves much to be desired. The shower doesn’t drain well and after 90 seconds you will be ankle deep in water that is struggling to drain. The photo below is after I finished showering, dried off, dressed and grabbed my phone. Still and inch and a held of standing water in the shower. Then add in the lights that didn’t work or had burned out bulbs and it was like staying in a cave. At the pool there is a ton of mold on the grout between the tiles. Of course this happens, but luxury hotels have maintenance procedures in place to clean or prevent this mold buildup. There were also loose tiles at the adult pool entrance that shifted depending where you stepped and created a dangerous pinch point for bare feet. Add to that loose tiles around the planters that fell twice during our stay. Further it wasn’t just the physical issues, but the IT was lacking or broken in the hotel. Attached is a photo of the folio review on the TV. It never worked for the entire stay. Another reason to avoid this property at least during COVID-19 times is the lack of food or services at this property. Basically everything is closed. If you are here middle of the week your only choice of food is a grab and go breakfast or lunch. The breakfast wrap was fine, but that is the only warm option and we ate it everyday for breakfast. Lunch options are a joke and we ordered Grubhub or Uber Eats for lunch at our pool cabana each day. Don’t expect to eat anything at this hotel if you stay here. You can’t even call down to the grab and go and place the order. They force you go down, stand in line and then wait 10+ minutes for your food to show up. The spa also isn’t functioning at this point. So glad we booked the Signature rate that included a spa credit (useless). Finally this hotel doesn’t apply policies evenly. On our day of departure we asked for a late checkout and were told they would extend it to 12:00. We had a cabana for the day and without the spa being open there was no place to shower and change after using the pool and cabana before flying home. So, we booked a cheap room down the street to shower before flying home. What made us angry is that when we went down to the front desk to check out and leave our bags with the bell desk another guest asked for a late check out and they were offered 1pm for no charge, 2:00pm for $50 and 4:00pm for $100. I get that status may allow for different policies, however the guest that was offered this had a level below my status. Just do yourself a favor and stay somewhere else. Don’t set yourself up for disappointment. This would have been a 1 star but for the friendly staff.
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Aug 15, 2020Birthday Blast at the Waldorf Astoria LV
We came to the Waldorf Astoria Las Vegas for my birthday and had the best time ever. The hotel is in a great location and in walking distance to everything. There is a Walgreens across the street, it came in handy a few times. The employees were very nice and made our stay a very pleasant one. The rooms were clean with a view of the strip. Our beds were so comfortable and the pillows were the best. Anything we needed were brought to us upon request. The pool was great. There was plenty of lounge chairs for everyone. They have cabanas too that were available to rent for the day. At night time they open the Skybar. You can get an amazing seat with a great view off the strip. There is no casino at this hotel. We are not gamblers so we did not miss it and actually like the fact there were no large crowds of people in the lobby. We had a very pleasant stay and will come back in the future.
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Jul 30, 2020
Birthday paradise
Beautiful from the lobby throughout. Staff is so polite. 3 pools and plenty of Cabanas with an outdoor bar. Bath salts were a nice touch, soft robes and the soaps smell amazing. Beautiful view and comfy beds. By far my favorite hotel and so glad I got to spend my birthday here.
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Jul 30, 2020Best COVID Getaway
Since the world is at a pause and we are in pandemic, but we all have some life moment to celebrate, so why not do a getaway. I recently went to celebrate my birthday and stayed at this hotel, I have stayed here a few times, but this time was different because the world is different. I was scared like everyone but took all the precautions, and the hotel did too. As you walk in the front desk is now located where the bell desk use to be, and the elevators don't have the sofa bed they use to [which was nice but understand why]. When you check in the front desk gives you a bag with a disposable face mask and two swabs. Personally the M life location [Aria] gave a COVID kit with a branded cloth face mask, boatel of hand sanitizer, and a key chain thing to push the keys. [Waldorf step up your game!] The normal area where the front desk use to be is dead but its nice to get an amazing view of the strip with out anyone. Lets talk about the room, I got the same room I usually stay in [2119] which a nice was the strip. The normal things you find in the room are all gone [tea pot, salt for the bath etc.] so you have to call for the them. The room was clean as expected, also something different you have to call to schedule house keeping. On our last day we did schedule it but no one came so I felt bad that the room was a mess the next day. The room does need some upkeep. The side of the bed are worn out and the carpet needs to be steamed cleans [it's gross to look at if you are on the floor]. I love this hotel but for luxury brand needs lots of upkeep. Hilton step up your game, this hotel is suppose to be a triple aaa 5 diamond resorts. Also the TV in the bathroom doesn't works, and we could never get the TV to actually work, so Apple music to the rescue. All guest have access to a house car with limited hours. We used it a few times to go to the other casinos for dinner. They did change it to a BMW from the S class they use to have. Being Las Vegas I would have expected a Rolls Royce like the Beverly Hills location. The onsite cafe and restaurant are closed by the Sky Bar is opened. Highly recommend it since you get the best view of the strip and the staff is really nice [Anthony was our server all three nights]. He knows his drinks. The pool is best part in the summer. There are two pools {adults and everyone]. The bar is closed Monday/Tuesday but the staff is amazing. Kevin was our bartender and server and he knows how to make some good drinks. I recommend the rum drink that comes in a coconut. The front desk team amazing. Everyday of my stay [4 days/ 3 nights] I had room drops from my friends to celebrate my birthday and they did a great job coordinating that. Due to COVID the in house team is on leave so they contract out to another company. Jeremy the front desk manager did a great job working with my best on the east coast. Overall if you need a great escape with out the craziness of Las Vegas but still access to it I suggest you stay here. This use to be an Mandarin Oriental until Hilton purchased it, but lots of Mandarin Oriental feel to it. They just need to invest more money into making it more Luxury so people can justify the price per room.