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Hotel overview
Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
22706 reviews
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Oct 11, 2024Not my favorite hotel on the strip
October ‘24 conference attendee, I didn’t have a choice of hotels. I’ve stayed at many other strip hotels for perspective: Delano, Venetian, Palazzo, Aria, Park, New York New York, Four Seasons. I know not to expect more than the room night rate might suggest. Mandalay Bay doesn’t claim to be high end and I wouldn’t expect it to be. However there were issues even considering this. 1) there were plumbing sounds and noxious/sewer like odors coming from the overflow drain of my bathtub, the smell filled the room. I put shipping tape over the overflow drain which helped, but I did not want to call for assistance because I feared I would need to change rooms which I didn’t have time for and I knew the hotel was sold out 2) There were what appeared to be reddish brown (insect?) “crumbs” under my pillow - I discovered this after my first night, and since I didn’t have bites or welts didn’t report. I do have photos 3) the first night my adjoining room neighbors left their distressed/barking/panting dog unattended. After 1.5 hrs (~1 am?) I finally called front desk and security was prompt to come up, he even (at my request) brought extra towels to help muffle the barking coming through the adjoining door. Although this was appreciated, his first response prior to my towel request was he couldn’t do anything since there were guests in the room (there weren’t, they came back shortly after this while he was still there and he then spoke to them) 4) I didn’t like that my room (15-101) barely had a window which didn’t allow enough natural light to avoid using lights during the day
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Oct 11, 2024it was ok prob won't ever stay again. meh
be prepared to be nickled and dimed for everything. You may not use the fridge in the room for free. We got snacks/beverages instacart to the hotel but then had to buy a lunch bag to keep ice in it and store the bevs. No microwaves in the rooms either don't plan on saving any leftovers for a midnight snack when you get back to the room. Unless you bring a cooler and a hotplate. Thank goodness I travel with a electric travel size tea kettle- so I could make my coffee every morning. Theirs was filthy! Stains on the sheets I am hoping was rust and not blood. Inspect your bed and ask for new sheets and make the bed yourself. Be prepared to stand around at the wave pool the chairs cost like 75.00 a person or something like that. Everything else was fine. The location is closer to the Vegas sign end. Still easy to get around. I just feel like for what you pay in the rate and the fees plus the high deposit,... Beach chairs should be first come first serve. If you are traveling with family/kids might want to go somewhere were you can lounge by the pool for no extra cost I can't imagine going here with the kids.
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Oct 11, 2024Horrible customer service…
Starting at checkin our reserved rooms were not available. They tried putting us in a different hotel and/or a more expensive room adding additional costs. The actual rooms had unusable fridges. With the exception of the pool and spa employees the customer service was not there. Check in and check out was the worst experience I have ever had as an experienced traveler. Do desire to return to this hotel.
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Oct 11, 2024Mandalay Bay awesome
Loved the stay. Had a few issues but they were addressed and handled immediately! The resort is beautiful. The pools were awesome. Will be going back soon! Oh yeah the food at Citizens & The Libertine Social was excellent. Housekeeping Mgr was a Rockstar (forget her name I think her name was Austin).
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Oct 11, 2024Mandalay bay never disappoints and keeps you wanting to come back
The room was beautifully decorated and the beds were comfortable. Love the separate bathtub and stand up shower which would be great with small children. Our views were breathtaking, the layout was easy to get around without getting lost and the tram was a added bonus