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Hotel overview
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Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
23758 reviews
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Jun 07, 2025Birthday and anniversary weekend
Excellent pool complex and hotel. The room was great. Went for our anniversary and partners birthday. Met up with a couple family members. Wish the weather was a little better but we needed to get away and relax. Loved relaxing in the lazy river.
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Jun 07, 2025Bring good walking shoes and smell toilet
Check in was great, staff was friendly. The ice machine was broken on my floor, and the solution was to wait 30+ minutes to get ice delivery to my room, or go downstairs to the bar. You are key locked to your floor, so I could not go to other floors to get ice. This is America and I want my ice. The area on the way from the casino to the hotel elevators smelled like fresh hot toilet the entire week. When it didn't smell like an airline toilet, it smelled like chemicals to clean a toilet. And then more toilet. Prices were insane, but that's just contemporary Las Vegas. My $7.50 Gatorade was not that refreshing.
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Jun 07, 2025Clean and comfortable; predatory snacks and minibar; no concierge service
Overall a very good experience. - Friendly staff - Easy to navigate the hotel/casino/convention halls - Room was not luxurious but it was clean and comfortable A few things soured my experience: - The use of touch sensors on the snacks meant that I didn't feel comfortable going anywhere near that piece of furniture in case I bumped something by accident. - You charge $50 to put my own bottle of water in the fridge that's right there and running anyway. - There is no concierge at the hotel. I needed help buying Cirque du Soleil tickets (the website is broken), and I had to walk 15 minutes to the W to find a human being who could help me. The woman there was amazing, and my interaction with her was a highlight of my day. These three things made the experience feel cheap, predatory, and unwelcoming.It's a poor reputation to cultivate.
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Jun 07, 2025
Excellent Hotel/Casino in Every Way
Stunned to see some of the negative reviews for this hotel and casino. Our experience was just the opposite and excellent in every way. Our check-in experience was fast and efficient with a short waiting time (we checked in on a Sunday night), our room was clean, well-lit, and exceptionally comfortable with a great view north of the strip, the bathroom was very good with dual sinks, a bathtub, separate shower, and private toilet area. The staff was friendly and very helpful whenever we had a question or concern. The Market commissary store on the lobby level was very nice, though a bit expensive as one might expect for Vegas. And, the casino is spacious and does a good job of mitigating smoke so that you aren't bothered by those smoking around you. The pools were also very nice, and the artificial beach great for families with kids. For a more 'adult' pool experience we visited the Moorea Beach Club and enjoyed that very much. The hotel itself is divided into three wings. Separate elevator banks are used for floors 2 thru 16, 17 thru 30, and floors 56 to 62. This makes getting up-and-down fast and efficient, without having to stop on every floor. A convenient monorail links Mandalay Bay with the Luxor (right next door), and then Excalibur. So, if it's extremely hot outside or raining this is a nice option to move back-and-forth between the three properties ... and it's free to use. Of course there are always some cons (no hotel/casino) is ever perfect. The $65 fee to use the mini fridge is borderline ridiculous. If you have leftovers from dinner you have no place to store extra food or drink if you don't pay for this. A more reasonable fee of say $25 would be appropriate (if they must charge a fee). And, of course don't touch or even look at the tempting drinks, food, and snacks from the minibar. If you touch them you could get charged for them, and they are way, way over-priced. But, overall we absolutely loved our stay at Mandalay Bay, and without question would stay here again. No, it's not a 5-star hotel, but it was indeed a 'five-star experience' for us.
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Jun 06, 2025Huge disappointment
It’s insane to me that a resort of this size with 3+ pool/beach areas offers zero shaded chairs or even use of one of the 40 umbrellas but being used without paying cabana fees. I’ve traveled globally and never have I seen ZERO umbrellas. I didn’t just arrive to late, it was confirmed to me that I am not allowed to sit anywhere that has an umbrella without paying.