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Hotel overview

Get exclusive perks during your getaway at Live Aqua Cancun - All-Inclusive. Travel now through December 31, 2022 and receive:

• One day complimentary cabana rental with 20-minute foot massage per room

• Early check-in/late checkout subject to availability


Five-night minimum stay required.


Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 17451 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Server at the Beach

    The person who took care of me at the beach, Marco, was most helpful, friendly, and efficient. I wish he’ll be the server wherever I go and I need cold beverage in the hot climate. Thanks again for everything, Marco!

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must see!!

    Girls trip is in the books❤️ We spent time practicing Yoga, staying fit with Zumba, Jump fitness and water aerobics ❤️ And of course eating our fill of tasty treats, meals and drinks! I would 1000% recommend Live Aqua Cancun, the staff, entertainment staff, food, drinks are 2nd to none!! I've upgraded to club level before but this resort does it next level! Entertainment staff - Ricky Ricardo our fearless Zumba and jump fit instructor oh, and bracelet maker was beyond amazing (and his dance moves were enough to make any girl blush 😊) Ludin aka Candyman - his energy was infectious! If I took one thing away it was his zest for life, always reminding us you only have 1 life, choose happiness, and reminding us only you can choose that for yourself. Staff - Daniel - our Yogi who also reminded us to breathe deep and enjoy life, such a pleasure meeting him. Stephany & Arturo - our Aqua Club butler's, this was a first for me and so worth it. Stephany checked in first thing daily making sure our stay was good, asking if we needed anything, coming to find us around the resort, chatting and sharing her life (oh, and a Walmart run for Mexican vanilla was above and beyond) ❤️Arturo worked the afternoon shift, making dinner reservations for us and even acting as our beach photographer! Marco - the most genuine human, his smile and energy is contagious, feel good vibes all day! Definitely don't miss a chance for him to blend you up a delicious smoothie!! Pools for days, restaurants are phenomenal, generous portions and flavor beyond any resort I've been to!! You will not regret the choice, money well spent!

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 star

    Edoward at the pool was amazing. He went above and beyond, he is amazing. I hope everyone gets a chance to have him at their visit.

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recommend the Live Aqua!

    The restaurants are top notch and the staff go above and beyond to make your stay feel special. They take much care in providing an experience and location that exudes quality. Eladio and Viri were the best butlers and Andres was amazing serving us by the pool all day.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Was definitely here for a good time

    Thank you Live Aqua! We had the best week and birthday celebration. The staff are genuinely generous and happy. Thank you for the yummy food, entertainment, laughters . Most importantly to those who made a mark Taylor, Miguel, Uriel, Ricky, Ludin, Ivonne, Cesar, Cruz, Porfin!!!

    Jul 11, 2025