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Hotel overview
Get exclusive perks during your getaway at Live Aqua Cancun - All-Inclusive. Travel now through December 31, 2022 and receive:
• One day complimentary cabana rental with 20-minute foot massage per room
• Early check-in/late checkout subject to availability
Five-night minimum stay required.
Blending contemporary architecture with sophisticated accommodations, this premiere hotel provides the perfect vacation getaway for active couples and luxury seekers alike. Enjoy refreshing swims in the unique pools, an extensive, first-class spa facility, gourmet restaurants, superior amenities and stylish guest rooms include inspired amenities including Egyptian cotton sheets, flat-screen TVs, aromatherapy and pillow menus, Molton Brown amenities and private balconies with beautiful views. Next, spice up the night at the hotel’s fun-filled selection of bars, including a luxurious seaside lounge equipped with plush beds and stylish chaise lounges.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17366 reviews
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Jun 20, 2025Beautiful Hotel, great staff.
This truly was a 5 star experience. For me the 1st place goes to service, 2nd place food, 3rd place pools and beach. We needed a break from life and we definitely found it here. Friendly staff and a relaxing atmosphere with lots to do of you wanted but not so in your face that you felt overwhelmed with activities. You can walk across the street to a shopping mall if you want to stroll though the shops. The only slight criticism I have is that none of the 7 USB ports in our room worked so make sure you bring a charging brick. Also more umbrellas and sunbeds are needed at the poolside! Yes guests do go early in the morning to reserve chair and umbrellas because the $85 upcharge for one of the over abundance of cabanas is too high. A lot of the cabanas will sit empty and just be taking up space and you are not allowed to use them unless you pay which seems unfair. The only other thing was because it was our first visit and I had done my research I was worried about paying the vista Tax. None of the concierge staff seemed to know anything about it. So we ended up paying it online, but I think it may have been included with the hotel check out charge, and then at the airport no one even asked for proof of payment. It was very confusing and I wish the staff knew more about this law to be able to help us. However, we will be better prepared next time for our visit because we will be back.
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Jun 19, 2025
The best service you could have!!
We got engaged at live aqua a year and a half ago and returned this past week for our honeymoon. We upgraded to the presidential suite and it was a dream. Stephany and Arutro were our butlers and they went above and beyond to meet our needs and more! We can’t wait to come back! They treat you like familia. :)
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Jun 19, 2025
A must travel
We have loved our time here at live aqua, the staff is so friendly and have been incredible. Be sure to visit Marco at the breakfast buffet in the morning to get the best smoothie, try his specialty the avalanche. Caesar at the pool never left us thirsty and Chef Cesar never left us hungry!
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Jun 19, 2025
If you’re on the fence…. don’t be!!!
We’ve had a wonderful experience during our time here! the food is amazing, the staff is the best we’ve encountered & we can’t wait to come back! Be SURE to visit Marco for the best smoothie, Cesar gave great pool side service every day and Chef Cesar never left us hungry!
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Jun 19, 2025
Honeymoon of dreams!!!!
WOW what a resort!! If you are contemplating this resort please do it! We had originally booked planet holywood adults side and made the choice to upgrade. I would also highly recommend upgrading to a suite. We had a cabana daily and daily foot massage which was amazing and 2 fabulous butlers! We are in our 30s and went for our honeymoon, it was such a vibe, we had the party pool during the day that has a DJ and then evening entertainment every night. We were definitely not bored and we arnt a quiet couple lol. Our butlers Carlos and Alan went above and beyond everyday for us 🥹 Nothing was too big of an ask and we had reservations for meals every evening and a cabana waiting for us. Every staff member is phenomenal and so is the resort the very smell of aromatherapy around the hotel is such an amazing touch. Maria at the pool is the most kindest of souls and works so hard daily and went above and beyond for us every time ❤️ Rohibi at MB restaurant was our server both times we visited the restaurant and made each evening special for us for our honeymoon with little desert gestures and made us laugh always. We also booked into Carnivore for one evening dinner and the food was absolutely amazing for a special occasion. However, MB is just as nice (if not nicer). We had breakfast at Azur most mornings and it was the breakfast of dreams with the view. Maurice, George and Jesus were our amazing servers and had our mimosas flowing everytime we went. There is just too many staff to mention because everyone is just amazing!! The general manager even took the time to speak to us at breakfast during a meeting. Honestly we just couldn't have loved our honeymoon anymore. Memories made for life and we are definitely aqua lovers ❤️ we travelled from Ireland if it wasn't so far away we would be here all the time!! Thank you for an unforgettable honeymoon 🥰🥰