TripAdvisor traveler ratingbased on 12252 reviews
LocationCancun - Beach
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating12252 reviews
I planned a trip to Cancun for my birthday, we stayed at live aqua hotel. We were greeted with iced tea, and cool towels for the heat. Donny was our guide in the hotel and helped us arrange everything from my birthday dinner, to activities outside the resort. I was pleasantly surprised to find our room stocked up with snacks and drinks, my bed was festively decorated everyday until the end of our trip (which I loved) & made me feel special. The spa was amazing, the restaurants in the hotel were delicious, make sure to checkout the sushi bar, it will not disappoint. The bartenders were fantastic and oh, so fun! Alejandro went out of his way to make us unique shots during our stay, he also provided complementary peanuts while we waited for our drinks. Everything from the spa, to my birthday dinner was fantastic! I couldn’t be more pleased with the service we received, the pool was also amazing!!!! You did a great job Donny! We will definitely be back soon!
The resort was very new looking, grounds were very nice and the service was very good. Logistically, it was very well-positioned Also loved having a Costco Travel Rep on the premises to book excursions if trip was booked using their travel services. I highly recommend the place.
Resort is great but timeshare part is not
We were treated like a king and queen at Live Aqua, the food was fabulous, room was clean and staff were great. The time share company housed in there Fiesta Americana are not good at all. We were scammed into buying and they told us and promised us all these things. One part was that we could use Live Aqua as one of our happy weeks. This is not true. That part was disappointed. If you are at Live Aqua I highly recommend it but Stay away from the timeshare sales part.
Great Resort, Awesome Staff!
My husband and I had a great vacation, the food was excellent, staff exceptional, we hope to return again soon!!This was our second trip to Live Aqua, once on New Years Eve and then Fall of 2019. e are looking forward to once again visiting this lovely resort.
Had alot of fun
We went during the off-season, early fall 2019 and the family had a blast. Location wise, it is right smack in the middle of the isle. The mall is right across. The food here was really surprisingly good. It was like the highlight of the whole vacation. I was really surprised how great the food is considering it is an all inclusive. The interior is amazing with high ceilings and huge glass windows. The room we had, had balconies. The whole interior just shines 5 stars for a resort. They really do have impressive interiors. We stayed for 5 nights and enjoyed everyday. Things to note is amenities doesn't run late at all. Nightlife is pretty much non existent which means not much going on at nights. We spend the day outside doing excursions and ate at the resorts. It was enough to make the the stay great. Employees are friendly and professionally welcoming. The beach was a disappointment as the waves were too strong and water is not deep enough to swim. So we end up just using their pool. which is nice but gets mundane after a few days. I feel the drinks are definitely very watered down. Just not great at all. That was the disappointment. The liquor shots I had did not feel genuine either. I been drinking for a long time and I tell you, something is kind of off when it comes to their alcohol. maybe its their sourcing. i don't know. I started to buy/drink alcohol from outside the resort because that how bad it was.