TripAdvisor traveler ratingbased on 2834 reviews
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General policies & fine print
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: a minimum mandatory hotel-imposed fee per room per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
Resort Fee includes:
- Nightly in-room refreshments
- Nightly surprises for the kids
- Luggage service
- Standard wireless internet
- Children's entertainment
- Fitness center
- Pool access and towels
- Local and domestic long-distance phone calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2834 reviews
get your nerd fix and a great experience all at the same time
I have to say I was nervous about writing a review because it shows my level of nerd! But holy moly what a fun place, they really suped it up for both the kids and adults. Took my family there recently (pre-corona) and had a super blast. The pool was surprisingly clean (im OCD so thats saying alot). Good location too. Worth a visit to get your nerd out!
Poor Customer Service -holding my money
I made a reservation for my kids bdays in April. Covid happend and they called me five days before my ck in to force me to reschedule to June. I called 3 days before my ck in Because I never heard from them even though their site said they are remaining closed til July 4th. they cancelled my reservation w/o notifying me. They also said they would not refund my money. I explained my special circumstances to the manager and he told me “sorry you’re not the only one” and said I can make a reservation at a later date. Needless to say I will not be renewing our annual passes for the park.
Legoland refuses a refund
I booked a trip to Legoland Hotel California via Pricelne in February, 2020 for May 21st, 2020, Legoland is not allowing Priceline to reimburse me for the stay ~ $1500 even though they will be closed on the dates I booked. I spoke with a representative of Legoland CA yesterday, Danica P who hung up on me the first time around and then she was trying to convince me to book another trip in the future even though I was telling her that I need the money to purchase essential items for my kids. What a disgrace of a company, needless to say I will never recommend not stay at this entity again. Th true character of a company is judged in times like this for Legoland to argue that they should keep my fund for future use even though they are not offering me the services I pad for is pure greed.
My son love this place.
My son love this place this our second LEGO land we visited and he always have a good time. I just wish they open a little longer because sometimes we don’t get to ride all the rides. We are already planning our next trip after all this craziness that’s happening.
Amazing Staff and Service
I took my son here early March 2020. I cannot say enough about the hotel. Every staff member we encountered was happy, polite, and helpful. The pricing was reasonable, and even after a day in the park they had activities to keep the kids playing! Across from the play area there was a bar so my sister and I were able to relax and have a few drinks while my son played. Check in and out was a breeze, the free buffet was more than I expected, even parking was easy. I cannot say enough about how Legoland has really made the amusement park vacation easy. We checked out after one night and spent the second day in the park. One employee in particular, Jimmy, made this process easy. When we checked out he handled our bags and when we left the park we went back to the hotel and he got the car, put our bags in, and we were on our way within minutes. My son is 8, and he seemed the perfect age for this trip. If you are traveling to come to Legoland, I absolutely recommend a stay at the hotel.