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Location999 Resorts World Avenue
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating446 reviews
Try virgin hotel. Lower price and better amenities
This resort doesn’t stay on top of Hilton guidelines. Amenities are not there. Wi-Fi sucks and the food is overly priced when you can go outside and get everything half price. I get you’re in Vegas, but Hilton will take all your money before you enjoy your vacation.
Bathroom wasn’t cleaned with random “hair” found on the floor and near the trash can. Shower wasn’t wiped down so it’s grimey. Food court was terrible so I would not recommend wasting your money there.
Mixed feelings about this hotel. Good Hotel is lovely, brand new and clean. Very spacious. Location was very good for us - on the strip but out of the hustle and bustle Bad Room cleaning was sporadic - we checked in at about 6pm. Bed was made the next day. Then 3 days went by with no room cleaning. Wasn't too bothered about the bed not being made but the bins weren't emptied and we had no clean towels. Complaining had sporadic success. They did offer us a different room but why should I waste a couple of hours of my holiday packing and unpacking when there was no guarantee the problem would not occur with the new room. Fix the problem first! The shower housing was coming off the wall and the room door was sticking such that I found it very difficult to open - a fire safety risk. Two maintenance men came to fix the shower 2 days later at a quarter past midnight only to find it had been fixed, and one of the men who came stated that he didn't know why they were there as he had fixed the shower earlier that afternoon. The door was fixed the next day...lovely...except that now it didn't lock ..at all, which we didn't find out until the next day. The air conditioning made a loud bang every time it switched on and when the maintenance came to fix it they found it hadn't been fitted correctly in the 1st place. We had a deal where we had $30 of free beverages every day in certain bars. however, it was very difficult to find the bars where we could get these, the staff were unaware of the process and we couldn't get coffee...in a casino!!!!! There were no resort maps anywhere in the hotel so you had no idea where any of the bars or restaurants were and the on line map was very poor with most of the bars providing our free beverages were not even listed. They had a hotel code of conduct which was proudly displayed everywhere, unfortunately the staff did very little to enforce it. The main problem was people walking through the hotel casino and shops in swimsuits, one young lady was showing that she had a Brazilian and a vajazzle. Now I am no prude but I don't want to see that when I am off out for my evening meal. Car parking staff were very unhelpful, often more interested in texting than helping the queue of cars forming to get out of the car park. The manager was very helpful when we got to speak with him, as were the front desk staff but his service staff needed more training. He did remove the resort fee for 4 nights for us but we would rather have not had the problems. I also found it a bit of a cheek to charge guests -who were already paying a hefty resort fee, to pay to use the pool. Overall, it was a lovely hotel and I would stay here again , but the ethos seems to be focussed on getting money out of you and not concentrating on your wellbeing and experience. It seems that customer service is flying out of the window in exchange for profit -not what I expect from the Hilton brand. With a bit of care and attention this hotel could be fantastic
Staff of casino stole my bag
Staff of casino stole my bag, took from there wallet and phone, and brought to lost and found, guy in lost and found told me that bag brought guy which work in casino, it is shame to Hilton, people do not go there it is not safe place for staying.
Impressive from the outside, but peel back the layers.
This hotel was amazing from the outside. We arrived at night so its Red colour shone brightly with the graphics at the end of the Strip. However, everything went downhill arriving in reception. After a 10 hour flight from the UK we did not expect to be queuing an hour with other guests this late at night waiting to check in. This hotel has forgotten the word 'Hospitality' and how to look after guests, they are attempting to be digital. This is fine if your technology supports your dream Hilton. Key cards rarely worked correctly in the lifts. Internet connection kept going down throughout our stay. If you required anything you had to contact 'RED' the concierge either by the hotel app or room telephone. If you were still having problems then a visit to reception was required knowing it was going to take a couple of hours to sort. The hotel was also 'cashless', we did not know this and no there were no notices stating this. We found this out when we were robbed at the hotel shop purchasing a small bottle of water and paying $7, yes $7 for a small bottle of water. However, cash was welcome in the Slots no problem. (Cash is still welcome in all other hotels) We stayed 8 nights and our room was cleaned (if you can call it that) once. We had to contact RED for clean towels every day and toilet tissue when that ran out and the bins emptying. There were not enough cleaning staff and they were under so much pressure with turnaround times. This hotel is running before it can walk. Trying to recoup as much money as possible from the build and Covid. They need to reduce capacity until they can serve guests to a higher standard than what they are doing. Its sad as we would not return to this hotel because we just did not feel valued as a guest. On checking out, we were not asked if we had a nice stay and if everything was ok. She just gave us the Resorts Fee tax bill. Not a great experience. The Casino itself is out of this world...... but so many staff hanging around doing nothing in there. Hilton, you need to invest in hospitality staff and STOP blaming the pandemic for the way you treat people.