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Hilton charged me for minibar items I never consumed – beware
I want to be very clear: I never, ever consumed the minibar items I’m being charged for. I wouldn’t waste my time writing this if Hilton had treated me fairly. Despite several emails and claims, nobody helped me resolve this issue properly. I even sent the bill with all the incorrect charges highlighted in yellow, showing clearly what I never consumed. They kept charging me $59 repeatedly for mini bottles I never touched, and even $126 for a larger bottle I never opened. After multiple complaints, they refunded the $143 — which, to me, is an admission of error. Still, over $400 in unjustified minibar charges remain. To future guests: be very careful with the minibar. If you pick up a bottle and put it back, it seems to trigger a sensor that charges you automatically, even if you don’t consume it. To me, this is theft, and I can say it openly: Hilton has stolen from me. I have the invoice to prove it.
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Our favorite hotel in vegas - Feels like a second home!
Our Favorite Hotel in Vegas – Feels Like a Second Home! We absolutely love Resorts World Las Vegas! My husband had a business trip, and I tagged along — we’ve stayed here several times and will definitely keep coming back. We stayed on the Hilton side, which is always affordable but still super comfortable. The beds and pillows are great — we always get a good night’s sleep here. The pool area is huge and beautiful, and the adults-only pool is my personal favorite for relaxing in peace. The dining options are amazing! We love Fuhu for its lively vibe and great food, and Kusa Nori is a must for sushi lovers. After a late night, Mulberry Street Pizza totally hits the spot. And I had one of the best charcuterie boards ever at Wally’s — so good! A special shoutout to Kovid at the front desk — he was incredibly helpful and friendly, and made us feel so welcome. Service like that is why we keep coming back. Highly recommend this hotel for both business and leisure stays. Can’t wait for our next visit!
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Nice rooms
The hilton at Resorts World is a little far from the strip ,say about 15 mins and $11 by rideshare (Lyft)... New rooms and a little less glamorous lobby... Walgreens is right opposite and so is Divine Dosa....the vegetarian and jain eatery....
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Unorganized
Check in took a ridiculous amount of time, our first room smelled like weed. They were very apologetic and they offered me $100 food and beverage credit which I thought was above and beyond. (I did have to stand in line all over again to get them to change your room so it had been hours trying to check in.) When I went to check out, they said it was only a $50 food and beverage credit. Unfortunately, we had went to a restaurant and spent $100 because we were told we had $100 credit. Kind of a sneaky approach. Tell somebody they have a $200 credit get them to spend $200 during their stay and then at the very end say, oh I’m sorry it was only $50. They didn’t even try to look into it. They just said sorry it was only $50. The other thing is we paid to upgrade to a strip View, and yes, it was a strip view, but maybe because the way they advertise on the outside of the hotel all the windows have bars on it so you’re looking at the strip through a bunch of bars. There’s a tiny little section that doesn’t have bars so you can look out unobstructed.
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Loved this resort!
The resort was beautiful, clean & smelled great! The restaurants had something for everyone. Great service at bars and shops. Rooms were NOT well designed. Cramped for 3 people. Mirror needs to be near desk & plugs for make-up/hair outside bathroom. Be sure to check in online & get phone key to avoid LONG LINES!