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662 reviews
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Apr 22, 2025neat and tidy
We come from SYDNEY for the NRL. We loved the hotel. Clean and tidy, comfy beds, great bathroom. We had a 10 year old with us and she loved it as much as we did. Lots of places to eat, our fav was Juniors. Easy walking distance to shops and an easy cab ride to the strip. Loads to see within the 3 hotels. Easy to grab a cab out the front, plenty lined up. 10 min cab ride to Alligent stadium. We could not fault the hotel.
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Apr 22, 2025Another positive experience at Hilton at Resorts World
Once again, a very positive stay at Resorts World Las Vegas. I have stayed at this property multiple times and don’t understand the negative reviews. Nice location nice rooms and great service would like to acknowledge front desk agent OT he checked me in and was very friendly, professional and efficient OT is a great representative of the Hilton brand and he should be recognized by management. My only complaint and it is minor. Is that the refrigerator in the room never got my drinks cold and that was the case with my family members who had different rooms. Just a note from management to look into other than that a great experience and I look forward to coming back soon. Thank you. William 34-304
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Apr 17, 2025Shady & dirty
We were told by the front desk that we had a $30 per day room credit to 3 restaurants. Upon receiving my bill at checkout there was no credits. I called in and spoke to Michael, a manager. He basically said too bad so sad. No credit given whatsoever. I would never do business with anyone like this. Especially hotel with a casino that rakes in all of your money anyway. TERRIBLE CUSTOMER SERVICE!! Will never come again. Shady AF We have a baby and he crawls and the floors are absolutely disgusting, his hands and feet turned black after crawling in our room for a minute. Which is wild because he was crawling around outside a few days ago and nothing compared to this disgusting mess
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Apr 07, 2025
Couples Stay
Feb/ 2025. We went to the Janet Jackson show and we decided to stay at the Hilton. The casino has 3 hotels, food court, and plenty other dining choices. This review will highlight the room a standard King (Hilton). Room was clean and they give you a fridge which is nice touch. Room was best part of our stay. Pools were closed except one. Gym was a decent size. Expect a resort fee of $50 tacked on per day or more. if you don't have players card parking will cost you extra. Did not like the casino layout and food court doesn't open til after 5pm during the week. $50 per night fee on "resort amenities is still high in my opinion for what you get (Doesn't include parking). Resort fee does include WiFi which seemed decent. Limited food choices during the day but maybe it was a slow period.
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Apr 06, 2025
Terrible!
We are currently staying at the Hilton at Resorts World, and sadly, our experience has been nothing short of frustrating and disappointing – especially considering this is our honeymoon. When we first arrived to check in, we kindly told the front desk agent that we were celebrating our honeymoon and asked if it was possible to have a room with a view or on a higher floor. She told us that she couldn’t choose the room type and had no control over that – something we later found out was completely untrue. On top of that, we mentioned that we had a car and asked her to ensure our room key would also function as a parking pass – crucial information, since without proper setup, each in-and-out of the garage charges $18! She clearly did not take care of it, and we were charged. So from the start, our experience at this hotel was off to a bad start. Still, we told ourselves we wouldn’t let anything ruin our honeymoon and decided to enjoy what we could. But things only got worse. When we entered our room, it smelled terrible – a strong, unpleasant bleach odor. We had to go back to the front desk again to fix the parking card issue, wasting more of our precious time. Yesterday, we went down to request a one-night extension as our flight was postponed. We explained everything that had happened to the gentleman at the front desk. He was understanding and told us he would help by arranging a better room with a view at a reasonable rate. He also told us we had been overcharged for multiple parking entries, even though we only had the car for one day, and assured us we would receive a refund for those incorrect charges. He promised everything was taken care of and told us to come back between 11 AM–12 PM the next day to check in smoothly to the upgraded room. We spent nearly an hour with him confirming all of this. This morning, we arrived at the front desk at 11 AM as instructed, only to be told that none of what we discussed the day before had been recorded in the system. No room booked, no notes, no refund issued. We had packed our bags and were ready to check into the promised upgraded room, only to be told that nothing was prepared for us. After another hour of explaining everything all over again, we were told that no upgraded rooms were available because they were all booked the day before. Only after we insisted on speaking with a manager did they “do us a favor” and say we could receive a room at 4 PM, completely contradicting what we were told the day before. We are on our honeymoon – this is supposed to be a once-in-a-lifetime trip. Instead, we’ve spent a huge part of it dealing with disorganization, misinformation, and poor service. The Hilton brand claims to be a premium hotel chain, but this has been the worst hotel experience I’ve had in Las Vegas – and this is my third time visiting the city. I’ve never felt more let down by a hotel. We flew 15 hours to get here and expected to be treated with the care and respect that any guest, especially honeymooners, deserve. The lack of follow-through, empathy, and accountability was truly disheartening. We weren’t even offered a sincere apology, let alone a genuine effort to make things right. Hilton, you can and must do better. This experience was far from the standard your brand promises, and I would not recommend this hotel to anyone.