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1789 reviews
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Sep 20, 2020SMOKE SMELLING ROOM AND I WAS CHARGE FOR IT.
Rented two rooms and one of them smelled like smoke in the bathroom. When I reviewed my credit card bill I was charged $300.00. I called about the error and was told it was because the room smelled like smoke. I am a educated nurse and would not and do not smoke. I was told because I did not complain about the smell they were charging me for it. I complained when the smoke alarm went off on the floor I was staying on and they couldn't seem to figure it out. I didn't complain about the huge holes and rips in the upholstery on the sofa in the room either. I guess if you stay here you better complain about everything. WARNING; They don't enforce the public mask wearing policy. One guest that refused to wear a mask tried to attack the guest that told him to wear one. Only time I saw security was when the pool was closing and they wanted people out of the pool. Few hand sanitizers where available and one was empty for the 2 days we stayed there. House keeping will not clean the rooms due to fears of Covid. Not sure of the reasoning for not cleaning the rooms as all staff had on masks. I work in a hospital and the rooms of all patients (Covid included) are cleaned daily. I had to ask for a trash bag and empty the trash cans in the rooms. Hotel is dumpy at best, antiquated and the only reason I ever stay here is because they allow pets and beach access. This was my last stay. My dog's kennel is nicer and cleaner than this hotel. I will canceling my Wyndham credit card and membership and changing to the Hilton next door.
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Sep 18, 2020
I travel a lot and this place it the worst in quite some time, HORRRIBLE
Where to start? This hotel has excellent beach access and was the sole reason I did not stay with my usual choice of a hotel chain. I won't make that mistake again. The hotel is beat up. It clearly caters to spring break and general low lifes. I am writing this review at 2:15AM, why? Because I have been listening to loud music since 10:30. Repeated calls to the front desk have proved fruitless, so I got dressed and went down to literally yell at them. Why do you have to get to this point? Why can't they just solve the issue? Beats me. But this is not the only issue. The hotel as I said is pretty worn. Artwork on the wall is broken, the towels would make great sand paper and the restaurant is short staffed on a Friday night. They have a built in amount of business and they don't care. That is fine, but I am going to end my stay short and find somewhere else to stay, its that bad!
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Sep 16, 2020
South Padre 2020 vacation
2020 Vacation was terrible due to LaQuinta SPI, we got there on Friday no hand towels or wash clothes in room, never could get any. Gave us free drink coupons for draft beer or wine for inconvenience but bar didnt have any draft beer or wine. All the inconveniences but still had to pay full price so we left early.
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Sep 14, 2020
Dissapointing
We have stayed here twice before on our anniversary week and it was wonderful. Not so much for 2020. We reserved the very best ocean view room on the 4th. Floor. There were not only maintenance issues, there were serious safety issues. Please see my list and attached pics of balcony rail and rusty tub. We are easy going until the list just keeps going. Contacted front desk to speak with management. 24 hrs later and still no response. We will never stay here again. Room 443 Metal patio 4th floor balustrade broken Patio walls all cracked out Patio ceiling lights not working Tub full of rust Exhaust fan doesn’t work No wash cloths Refrigerator cabinet doors squeak badly Ceiling fan light way out of level No coffee or condiments-front desk claims if they leave them in room they will be taken? No towels available at pool area
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Sep 11, 2020Enjoying life and living
LaQuinta Inn & Suites S.Padre great hotel views of beach. Ocean beautiful in the morning and the evening. Good customer service, friendly staff. Breakfast great for the price. Jennifer was the best she the staff worked with us to please us, by getting a room to suit our needs. Smiled the whole time and I was able to relax the whole time.