TripAdvisor traveler ratingbased on 1013 reviews
Welcome to the finest hotel in Santa Fe, where the rich history of the Southwest meets modern amenities and upscale comforts. Set on six beautifully landscaped acres just steps from Santa Fe's Historic Plaza, La Posada de Santa Fe, a Luxury Collection Resort & Spa, surrounds guests with local artwork, adobe architecture and luxurious casita-style accommodations unmatched at other resorts in Santa Fe. The allure of La Posada de Santa Fe stretches beyond our unique rooms and artful suites unique rooms to a holistic, locally inspired experience. The Gallery Collection — our professionally curated art program — celebrates established American artists who create with the spirit of the Southwest in mind and at heart. Our full-service spa and salon provides an array of rejuvenating and relaxing treatments, administered by expert practitioners. Unlike some Santa Fe hotels, many of our 26 buildings date back to the 1800s, including the historic Staab House, home to its namesake cocktail bar and Fuego Restaurant. Welcome to The Art Hotel of Santa Fe – La Posada.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
A mandatory hotel-imposed fee per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
A minimum parking fee per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice
Ratings & reviews
TripAdvisor traveler rating1013 reviews
Don't Walk, Run Away from this Hotel
Where do I start? Appalling condition, run-down, surly staff, overcharging on rooms by selling suites that are unavailable and then refusing to refund the difference. Staff assumes that if they ignore the calls for a fair resolution, that you will go away. From the Marriot website reviews, it appears that my experience is not unusual. Stay away
Stay away! I live in Santa Fe and have sent friends here over the years -- never again!!
This is a well-known hotel here in Santa Fe. I have referred friends here over the years. We recently sold our home and needed place to stay for four nights. I am at Marriott Ambassador level so booked a room here thinking it would be nice enough. Wrong. Walked into our room to find food crumbs on the couch and paint splatter marks in the bathroom. The room did not appear to have been cleaned. And this in the time of COVID! They apologized and said the room would be thoroughly cleaned the next morning. Late afternoon the next day -- no one came to clean. Had to call again. The next day we expected housekeeping and clean towels. No housekeeping. Turns out they only clean rooms every 3 days. We were not informed of this when we reserved a room. Manager said the policy was written on the back of a map of Santa Fe they handed us upon registration. We looked later and it was there in small print. And difficult to understand the policy because they said the first day we stayed there didn't count as a "day." Huh??
An Incomplete Stay in COVID Times
Oh what could have been... while not entirely their fault, the folks at La Posada fell well short of our expectations during our three-night stay. We feel sure that pre-COVID this was a wonderful property and resort experience, but with all the closures and restrictions on site, we can’t recommend staying here until things improve. Details were overlooked, our room smelled smoky and had cobwebs in several places, AC/cooling was inadequate, two lights were burned out, and staff was not very attentive. Great location but just not on par with other places we stayed on this trip.
Great location, very poor quality operation
We visited this hotel late July 2020. As with all hotels they are trying to deal with the COVID impacts...but not doing well. The rooms are VERY tired and in need of significant investment in refreshes. The rooms weren't particularly clean, the grounds were absolutely dreadful...weeds everywhere, dead branches littering the walkways (It looks like they may have furloughed ground keepers). We were there a number of years ago and it was awesome...this visit was awful. I am a Marriott Bonvoy Ambassador level member and have therefore seen (frequently) many Marriott products. Management have lots of work to do to bring this property back to an acceptable level. When we checked out there was zero interest in asking about our experience...I didn't waste my time sharing my views as the folks I'd seen before me sharing their disappointment seemed to be getting nowhere.
Definitely not ready for the pandemic!
The place itself is quite lovely, but not ready to face the pandemic. My overall impression is that only hotels by the major airports are really taking it seriously. The rest is simply trying to wing it and survive.