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2094 reviews
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Jun 01, 2025Keep it Aloha!
We are 32 years deeded timeshare owners at Kona Coast Resort and very familiar with this property. The staff is responsive and the rooms clean. The view is beautiful but we are disheartened by the pushy rude Timeshare marketing woman, Huanani, who told us we were requied to attend the "Owners Update", as the KCR had a new managing owner and ALL owners must attend and that we'd receive a packet of these updates upon attending but couldn't email them to us???! She refused to provide new ownership info which is totally unprofessional as owners at this property should've already received communication on. Sounds like a similar experience to Darren B's Tripadvisor review. Please bring back the distribution of wristbands to check-in office. We'll initiate our own activity and/or timeshare inqueries. Keep it aloha style and not a sales pitch!
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May 15, 2025
2nd Visit in 10 years
Before booking, I wish I knew the upper pool and spa were to be used for a planned six week period. The lower pool is adjacent to a bar and is loud with live music and chatter. The resort serves many people. The resort is pushing for a timeshare purchase. They don't like the word "No" or "I'm not interested" as I was contacted three times in two days. The room was pleasant. The kitchen had everything needed except a pineapple corer. The flat screen TV was a little small to be viewed from across the room on the couch The bathrooms were clean and the hot water heater worked well. The patio with a semi-ocean view had comfortable chairs. This is my second visit to the resort in 10 years and my last.
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Apr 03, 2025Hawaii 5-0
Very nice facilities spread over an expansive campus. Pool and hot tubs were clean and convenient. The bar/restaurant was cozy and had live entertainment. Can’t recommend the food. We had a two bedroom suite, nicely furnished, with views over the golf course to the Pacific beyond. Very clean! We had a problem with a toliet and it was taken care of within hours of the call while we were out. The kitchen had everything we needed, the TV was easy to figure out, and writhing worked. We did not pay extra for AC and found it comfortable just using ceiling fans. Staff was nice, helpful and did not push the timeshare sales. We enjoyed privacy in our suite, and found fellow visitors very friendly, interesting and informative. Parking was good and available even on busy days.
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Mar 27, 2025Kona Coast Resort
Overall, this is probably one of the best timeshares The air conditioner works, the rooms were very clean and staff were more that helpful.
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Mar 23, 2025No means no
Unfortunately, I’m going to lead with the bad. Check itself was quick. We were directed to the activities desk to get wristbands. Of course, there was also a pitch to do the “owner’s update.” That was with Alex. I politely listened and declined. Alex tried a couple more times, but he was respectful and understood I was a no. He was also very helpful with general questions. All was fine at that point. Then, we got to the room and were immediately called by someone other than Alex (female). She told my wife we were “required” to attend the owner’s update. She told my wife we received correspondence saying it was required. After listening to her harass my wife for 5 minutes, my wife handed me the phone. Same false story: we were required to attend. I told her we were not interested. She repeated that we were required to attend per letters we received, and asked why we would not want to. Not that it is any of her business, but trying to be polite, I explained that we already had a full plate of activities and did not want to spend our time that way. She would not take no for an answer, repeating that we were required to attend. I asked her what the consequences were of not attending—expressly asking if we would have to leave the resort if we did not attend. She would not answer my question, making it seem like I had to keep listening to her or there would be consequences. I’ve owned a timeshare for 15 years and use it multiple times per year. This was, by far, the most bush-league, deceptive, and rude treatment I’ve received—and it was just to get me to an owner’s update! I can’t imagine what the actual presentation would have been like. Either there is a serious training problem (i.e. the teach predatory practices) or a massive quality control issue with this particular individual. Aside from that, the room was spacious and clean. Big kitchen with everything you need. No problems with roaches like others mentioned (I didn’t see a bug the whole time). We purchased the air conditioning, but I’m not sure it was necessary. We had a great breeze the whole time. Perhaps it has something to do with positioning of the room. Beautiful, well maintained grounds. Nice pool. We called for a couple extra things from housekeeping, who was responsive and quick. The furniture was clean and up to date. It looked like the room was recently remodeled (within past 5 years or so), except the bath tub was in dire need of resurfacing. Lots of restaurants and services nearby. And it was a good launching pad to other parts of the island. Some of the water activities were very close by (near the Outrigger). We did the Manta night swim and the Captain Cook snorkel. Both were great. One other warning, the seems to be a willingness to enter the room for maintenance without notice or warning. We came back one day and all of the cable boxes and remotes were replaced. We were super-confused at first, thinking we could not find the right remote. That also explained why we were awoken early that morning to loud maintenance outside of our cluster of rooms. Minor issue but a little notice before entering our room for a long period of time would have been nice. Would I stay again? Probably not. Would I ever buy from Shell? Hard no. The resort itself is very nice, but I just can’t do business with people who do not treat customers with respect. You know you are going to get a little time share pressure, but they don’t have to be rude and predatory about it.