TripAdvisor traveler ratingbased on 354 reviews
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TripAdvisor traveler rating354 reviews
Fun visit in Downtown Denver
The Hotel Born was everything I needed to relax and enjoy Union Station and Downtown Denver. My daughter lives nearby and we were able to walk everywhere and take the train to and from the airport. I will be back to stay at Kimpton Hotel Born!
Customer Service Focus
Kimpton Born wowed us at every turn. Yes everything was comfortable...what really impressed us was the high level of customer service. From the valets and bellmen to the front desk and everyone else we encountered, the service was prompt and friendly. It was obvious that training the team to take care of guests was a priority.
Fantastic Staff and Excellent Service
Hotel Born by Kimpton is one of the most beautiful hotel that I have had the opportunity to visit. From the moment I stepped foot into the lobby I was greeted with a smile and friendly greeting and that was my experience throughout my entire stay. Hotel staff had lots of suggestions on what to do in Denver, amazing places to eat and good shopping. The location of the hotel could not have been better. I got off my plane, took a 35 minute train ride to Union Station and exited within a few hundred feet of the lobby. There are many amazing restaurants and a lot of things to do within walking distance of the hotel. I would highly recommend Hotel Born by Kimpton for your next trip to Denver.
Reservation and credit card FRAUD
My husband made a reservation for me to stay at this hotel in January, but due to the death of a friend, we moved the reservation to the following weekend so I could attend the funeral. Upon check-in the following weekend, we learned there was no reservation even though we changed it and also learned that someone else checked in under my name the weekend I was at a funeral in another state. When we raised this to the manager upon check in (for the modified reservation), they said they would look into it but never got back to us, so we disputed the charge on our credit card for the original reservation. Rather than actual investigate the complaint, this hotel has the nerve to continue to dispute this saying that I actually checked into the hotel, which is an actual impossibility because I was not in the state. I am appalled by their behavior, failure to investigate and the lack of customer service. I'm further shocked that they could allow someone to check in under my name without proof of ID and use my credit card on file. This is a huge breach of trust, and I will never return to a Kimpton hotel as a result.
Trendy Rooms, NON EXISTENT SERVICE OR HOSPITALITY
Stayed here with my bride on my wedding night a year back, lame hotel. Trendy artwork and lousy service. Big spot in bathtub and room was never cleaned, i have to request a coffee maKER???????. Night front desk guy never looked me in the eye and could not find my reservation because he spelled my name wrong. Hotel has no concierge and relys on bellhops and front desk agents to do that work, they do it poorly. Will never stay here again.