TripAdvisor traveler ratingbased on 654 reviews
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest, making it the ideal choice for winter sports enthusiasts. It boasts easy access to a host of winter and summer activities, including the skiing and snowboarding, ice skating, mountain biking, championship golf, Stand-Up Paddle Boarding and more. Take a break from your adventures and relax in our state-of-the-art spa with a full range of rejuvenating spa treatments. The lodge also includes a steam room, indoor and outdoor hot tubs, and an outdoor heated swimming pool.
Getting to the slopes is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. The lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of the Mountains and the Snake River. The hotel suite is a two-level room with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room Wi-Fi, complimentary fitness center access, plush robes, and many other amenities.
LocationKeystone - Shuttle to Lifts
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Rollaway Bed $25 per night, based on availability and payable at check-in
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
Mandatory hotel-imposed resort fee inclusions:
- Granola Bars
- Resort Transportation
- Business Services at condo front desks
- Coffee service at the desks and in units
- Hot chocolate at desks
- Sun screen packets
- 24-Hour Guest Services
- Wireless Internet Services
- Post Cards and mailing services
- Local calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Early Check In Procedure: The Keystone Lodge & Spa will offer 2 options (at a cost) for an arrival prior to 4:00pm. Guest should call front desk at least 24 hours prior to arrival at 970-496-3715 for details.
*Non-U.S. Domestic Bookings: Taxes and fees are included in your vacation price.
Ratings & reviews
TripAdvisor traveler rating654 reviews
A beautiful mountain resort.
The Keystone Lodge & Spa is a wonderful amenity for Keystone Resort, whether you are skiing or enjoying the summer activities. There is adequate bus transportation to the ski area and a complimentary shuttle on call. There is very nice pool and both indoor and outdoor hot tubs. There are several excellent restaurants on site as well. A great spot for families.
Not worth the hassle!
I have to echo the other reviews...tired and old hotel. Nothing works, from phones to lights on the elevators. Extremely loud at night and can hear everything. Staff is unhelpful and uninformed. Did not get the proper room we booked because they were “sold out” despite us booking in early Fall. No reasonable healthy food options on site. Had to ask the front desk to get room cleaned. Bathroom has a hole in the wall. Luckily we brought our own coffee set up because options here are few.
Tired old hotel with unfriendly staff and poor housekeeping
We stayed four nights and finally after returning on the third day called and asked that our bathroom be actually cleaned. (There was hair on the floor when we arrived.) The sink had been left with coffee splashes, vanity not wiped and tub not cleaned. Room was not vacuumed until we specifically requested it. (Bathroom floor was never cleaned). The staff was generally not friendly...questions were answered but that was it. No friendliness. No bathrobes are provided so it is very awkward to use the pool/spa facilities as we had packed skiwear and not coverups etc. This is billed as a spa....where are the bathrobes? Other guests who had stayed there before stated that robes had previously been provided. We asked if we could borrow robes from the spa but the answer was no. Shower head was a low flow fine mist. Hardly relaxing after a day of skiing. Not a four star experience. What is the $30/night resort fee for???
Rocky start, but made it right!
We booked 2 nights in a Lodge King room over President's Day weekend for a romantic getaway with my husband to celebrate our 10yr anniversary. When we checked in at around 6pm we were told that there weren't rooms available in the main lodge but that they were placing us in the Saints John's condos--bigger rooms with a kitchen, across the street about a 1/2 mile. Overbooking in Keystone was an issue this weekend (overheard some staff discussing the issue), so multiple hotels were diverting guests to Keystone Lodge and Spa and the condos as their solution. It wasn't ideal, but didn't sound bad assuming it would match the quality of the hotel we had booked. The Saints John's condos did not. The condo that we were given was dated (1980's?) and not kept up like I would expect a 4 star hotel accommodation substitute would (old stained carpets, almost every table was old with scratches all over them, bathroom was tiny, cold, and drafty, and the floors weren't as clean as I expect them to be). I was very disappointed and after going to dinner with my husband I decided that I would try to see if they could put us into the main hotel with the Lodge King room like we had originally booked. I talked with Zachary, who had originally checked us in and explained our situation and he understood and was was very amenable to rectifying the situation. They couldn't put us in the main lodge for our first night, but he put a hold on a Mountain View King (an upgrade from our original room) with a balcony overlooking the heated pool for us on the second night, made dinner reservations in the Bighorn Bistro (delicious!) and comped our dinner. If you stay in the main lodge, the rooms are beautiful, just like the internet pictures show. Rooms are modern, very comfortable, most importantly--clean, and they think of everything! Plenty of coffee, filtered water in glass refillable containers to reduce plastic use, mini fridge, and even a portable fan! We really enjoyed our time at the actual lodge and wished we would have gotten our full stay from the beginning. Bottom line--stay here, it's wonderful, the staff really are amazing and try to make sure you have a great stay (Thank you Zachary!). Just don't let them put you in the Saints John's condos. Not comparable to the Keystone Lodge & Spa!
Exceptional Short Stay
Sadly we were only there 2 nights, but everything you need is right there. Staff is fabulous and very helpful. Shuttle pick up right in front of heading to the slopes or shopping. Plenty of things to do right around lodge like ice skating, neat little shops, and even a walking path right on the creek. I would love to come back.