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Hotel overview
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest, making it the ideal choice for winter sports enthusiasts. It boasts easy access to a host of winter and summer activities, including the skiing and snowboarding, ice skating, mountain biking, championship golf, Stand-Up Paddle Boarding and more. Take a break from your adventures and relax in our state-of-the-art spa with a full range of rejuvenating spa treatments. The lodge also includes a steam room, indoor and outdoor hot tubs, and an outdoor heated swimming pool.
Getting to the slopes is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. The lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of the Mountains and the Snake River. The hotel suite is a two-level room with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room Wi-Fi, complimentary fitness center access, plush robes, and many other amenities.
Location
Keystone - Shuttle to LiftsProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Rollaway Bed $25 per night, based on availability and payable at check-in
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change.
Mandatory hotel-imposed resort fee inclusions:
- A $10 Breakfast Food and Beverage Credit is now included.
- WiFi in guest rooms and public areas
- calls from guest rooms
- business center access with copies and incoming / outgoing domestic faxes
- postcard mailing at concierge desk
- 24-hour fitness center, pool, steam room, sauna, hot tub access & golf club, bicycle and ski storage.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Early Check In Procedure: The Keystone Lodge & Spa will offer 2 options (at a cost) for an arrival prior to 4:00pm. Guest should call front desk at least 24 hours prior to arrival at 970-496-3715 for details.
*Non-U.S. Domestic Bookings: Taxes and fees are included in your vacation price.
Ratings & reviews
TripAdvisor traveler rating
699 reviews
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Mar 11, 2023Up and down
room large with balcony - good bed and bedding - plenty of towels. Cleaned every other day - but not much dusting. My room was far end of hotel so I carried ski boots to one elevator bank - must have walked 5 miles in a week. Ski valet system was good - would not take poles. Shuttle and public bus to keystone base was fine - except when it snowed and shuttle replaced by SUV - getting back at end of day took a good 45 mins. Long haul to ski at Breckenridge with shuttle to bus stop. Food - restaurant seems to be franchise owned separately - cannot connect from front desk and no one answers phone - same day booking on website did not work for us. Limited staff so hard to get table even in bar which required waiter service. However if you sit at bar you can order same things! Food good but entrees very pricy. Bar was good - only one bar person - both from Argentina who worked very hard to deal with food and drinks. Spa and pool nice except for kids in hot tubs. Front desk uneven - a few knew nothing - no printed information. Place needs a renovation. Except for shuttle was not seeing 4stars
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Mar 06, 2023Stay Elsewhere
We reserved a King Room with a Loft but was told when we were checking in that the room was only available for one of the two nights we reserved it. We were downgraded and still charged for the larger room. Management was not helpful and the front desk staff was rude. The facility is mediocre at best. The rooms are very small. The food is disappointing. The thermostats in the rooms are basically useless. If you want an enjoyable and comfortable stay, stay somewhere else.
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Jan 22, 2023
How did this get 4 stars? Place is disgusting.
Pretty much every aspect of the hotel was lackluster. Called the day before to ask for early check in. Was told it wouldn’t be a problem. Hotel is empty when we arrive at 2pm. They tell us room won’t be ready until 4. Valet won’t park our car until check in at 4. On site lounge says it opens at 3 but no bartender is there. Restaurant service was horrendous. Food was actually worse than the service somehow. Shocked at how that’s possible. Hotel itself looks like it was due for an upgrade about 20 years ago. Room itself says housekeeping every other day…but what they mean is you need to repeatedly request that they come and they still don’t show. Called to ask them to come clean the room on my third day. Was told someone would come after 4:30. No one came. Next morning I requested house keeping before 1 so my son could nap. They said they would be right up. Never came. Came to my room at 1:30 when my son was napping. Manager on duty just smiled and smirked at me when I was visibly upset sharing my frustrations. She made it seem like it was weird someone four days into their stay wanted their trash emptied and room cleaned. Hotel obviously places a premium on cheap unskilled labor, it shows across the board. No hospitality. No service. Dirty hotel. Outdated facilities. Would not return. Would not recommend. Hands down the worst lodging experience I’ve had in years.
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Jan 21, 2023
Not so good for family
We stayed there for five nights, but housekeeping never came once. When we called, we were only given extra coffee cups and a set of towels. We had made several requests, but none of them were honored. We were traveling with an 8-year-old and a 2-year-old and when we asked for an early check-in (at 1:30 PM instead of their usual 4 PM), we were told to wait until 4 PM. We also requested a one-hour late check-out (at 12 PM instead of 11 AM) and were denied. Additionally, the shuttle drivers had a condescending attitude. I had to take the shuttle to get to meetings multiple times a day and even though I tipped them a few times, they would still shove their Venmo QR code in my face, which was embarrassing. I paid a good amount for the room, and on top of that, expecting me to tip 4-5 times a day is unreasonable. Overall, this was not a good experience.
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Jan 04, 2023Keystone - good value for the price
The room and overall hotel decor is a bit dated, however, the amenities, the shuttle, restaurant, ice skating, and welcoming staff made it a very nice vacation spot. I would recommend staying here. One thing to note - you want to shop/dine/ski at River Run versus Mountain House.