TripAdvisor traveler ratingbased on 456 reviews
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TripAdvisor traveler rating456 reviews
Big let down
I checked in, unpacked and settled in only to find out that the toilet didn't work. The valve was turned off and looks as though it had been leaking. I turned the valve back on, but still no water. I went to reception and was told that I could use the public restrooms on the first floor, as there was no one on premises that could repair it, really? I asked for another room and it was disgusting with food scraps everywhere and no sheets, went back again and got another room, this room had no A/C, I went back again. The response was; "so what are we doing here, do you want ANOTHER room?'. As if I was really bothering this guy by wanting a working room. Finally the fourth room was fine. It took over an hour of my time to do all this and there was not even a hint of an apology or sign of remorse of any kind. I get that this guy was alone on second shift, but this is a direct reflection of the hotel's management. At check out, I was never asked how my stay was. Horrible! Stay away.
Pick another Hotel
☹️ The room is spacious and has a full kitchenette however shared door with neighbor next door allows for noise from other room to easily and clearly permeate into adjoining room. I travel a lot for business and have NEVER had this problem, even when there was an adjoining room. The front desk staff upon check in was nowhere to be found, not a buzzer nor a bell is available at the front. I had to shout for someone for quite a few minutes. I would suggest booking with other comparable hotels in the same area, amenities would be the same but no ridiculous noise.
I stayed at the Sonesta near the Galleria for 13 weeks. The staff was amazing!!! i Felt they went above to accommodate my needs. Was always greeted, they were even friendly to my cat. The hotel is very clean and safe location. Good amount of parking. Comfortable bed. Loved the pillows.
Good staff attention, always attentive and available to support you.. Good facilities, very comfortable room and above all very clean.. Good and varied breakfast... Excellent location, easy access....
We were in Houston to visit family for Thanksgiving and Christmas. Sonesta ES Suites is a great location for shopping and wonderful restaurants. Very convenient for walking and exploring the area on foot. Front desk staff was very helpful and accommodating during our 5 week stay. Housekeeping was thorough and always respectful of special requests. We would highly recommend and certainly stay again on our next visit.