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Hotel overview
Located oceanfront on Maui’s world-famous Ka’anapali Beach, “Hawai’i’s Most Hawaiian Hotel” welcomes guests with authentic Hawaiian hospitality. Complimentary Hawaiian cultural activities and demonstrations, ocean adventures such as snorkeling, paddle-boarding, or a canoe tour, and the signature whale-shaped pool are all available for guests to enjoy at their leisure. Upon departure, guests can take part in the hotel’s farewell lei kukui ceremony, providing the perfect ending to a Maui island getaway.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Parking Fee : A parking fee will be charged for self parking and for valet parking. This will be collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
Reservations of 10 rooms or more need to be called into the Mark Travel Group Department.
Ratings & reviews
TripAdvisor traveler rating
7156 reviews
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Jun 13, 2021They try hard and sometimes succeed
We booked this hotel through a travel agent for our first trip to Maui for six nights. This is an older hotel - the first resort in the area - and it shows. They have a good location and the staff is friendly. The rooms are good size and we had a direct ocean view, which we appreciated. AC was good as was the water pressure, hot water, and in-room fridge. They are building a new restaurant in the middle of the courtyard, so from 9 AM to about 6 PM we had construction noises. We were not notified ahead of time, which would have been nice. Also, their parking garage is TIGHT, and with the top floor blocked off and the bottom floor dedicated to the construction, finding a parking space was often a challenge - and fitting our Nissan Rogue SUV into it was even more difficult! The service was good, but we did have a challenge with the restaurant. We wanted to have dinner but they said they had no room. I could see, with no exaggeration, 10 tables that were empty. When I asked, they said some of them were reserved for the next half-hour - but not all. At the dinner hour the restaurant was routinely about 65% full but would not seat us. So we found other places to eat. If you are new to Maui keep in mind that the island is BIG. The Ka'anapali area is 45 minutes minimum from the airport, so if you want to go anywhere other than your resort or the nearby town of Lahaina (both nice), expect a drive. All told, if I visit Maui again, I likely won't stay here just because of the location. But if someone told me I HAD to stay here to go to Maui I'd still jump at the chance.
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Jun 13, 2021Disappointing - not notified of construction prior to booking
This was our third or fourth stay at the Kaanapali Beach Hotel. Booked this trip through Costco. Was thrilled to find a package to the Kaanapali Beach Hotel. However, was not notified that the property was undergoing construction. Received an email from Costco - the day we arrived - saying that Costco had just been notified of the construction issue. When informed that our room was ready we were told that we had been upgraded from an ocean view room to an ocean front room. The catch to this upgrade (room 286) was that it was on the second floor, directly above where they were cutting tile and mixing grout. The construction was mostly taking place on the first floor below us. When we got to the room, couldn't make the bathroom light work, called housekeeping, someone came and showed us that the card key needed to be inserted into the holder by the door to make all the lights, etc., work. Would have been nice to have been given that information on check in. The television initially did not work. Called maintenance, they sent someone to check the television. It was incorrectly hooked up, fixed shortly thereafter. Wifi would not work on Ipad, no one could figure out why. Keurig coffee maker would not work the next morning. Called housekeeping who informed us there was a "trick" to make it work, It's a Keurig, not a rocket launch...not that hard to figure out. Someone came to check it out, and lo and behold, it was broken. Received a replacement. There are no Keurig pods left by housekeeping. Asked for coffee and received a couple of packets of ground coffee (?). The premium room itself was quite nicely finished. Furnishings, art work, tile all very nice. The balcony was the best part. We enjoyed sitting on the balcony watching the ocean in the evenings after the construction crews had gone. Then there was the day the fire alarm went off. We were sitting on balcony when the alarm went off. Grabbed our shoes, went down the stairwell by our room that lets out on to the first floor. Got to the first floor, exited the nearest door only to find that way obstructed by construction materials! Luckily there was no actual fire. The last day we were there, got another phone call informing us that as usual the construction was ongoing, but there would also be electrical work which could result in loss of power to the rooms. A large portion of the grounds were/are cordoned off, so there is only one way to walk to the beach. The restaurant is not open for lunch. There is a "grab-n-go" window where a limited selection of simple sandwiches can be ordered for lunch. There is no place to get coffee before 7:00 a.m. There was coffee available at one time in the deli, but the coffee maker there is out of service. We had dinner in the Tiki Terrace on Monday evening - this trip was for our 36th anniversary celebration. They were debuting their new menu for the restaurant. The food was excellent as was the service. As always, the staff at this property are amazing! That was and always has been this property's greatest asset. Despite working during the Covid restrictions which are still mandated in Hawaii, the staff was kind and willing to help however they could. Starting the first day there, we received a phone message every day reminding us that an outside contractor would be continuing renovations, and that the hotel hoped we would be out enjoying the island so as to limit the inconvenience. The message also said to contact the general manager if there were any concerns. We did not bother complaining to the general manager, or anyone else, anticipating the type of platitudinous apologies which appear in the responses below. There was nothing anyone could have done to limit or resolve the feeling that we had been duped into booking this hotel by their failure to notify Costco of the ongoing construction. Seriously, despite our history at this hotel, we would have booked somewhere else to avoid the construction inconvenience. And it was inconvenient! While there were some positives to this trip, the issues with the construction noise, and the inconvenience unfortunately outweighed those. Additionally, we were not the only guests to note that we had not been told of the ongoing construction. There is no telling when this construction project will be finished. Sadly, We will not be back.
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Jun 12, 2021Save your money go elsewhere
Had zero accommodations for guests. No food or drinks by the pool, beach. No towel service. Pool was small and filthy by midday, no lifeguard. No entertainment. Bar was open when the staff felt like opening it. They didn’t even have a blender. No room service.
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Jun 11, 2021
Construction, construction and a beach
Stayed during the first week of June. Definitely not ideal considering not all rooms were available (construction), the power was out at checkin (construction) loud grinding noises and other work being done right next to beach (construction). Nice beach however, much less crowded than by Sheraton or Westin, but probably partly due to the construction noise which occurred every day except Sunday. Probably worth a 4 star once they are done by July.
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Jun 11, 2021The best Hawaiian Hotel!
The best part of the KBH is the employees! Everyone is super nice, showing the aloha spirit the entire trip! And they remember us from previous visits and are always friendly and caring. They are renovating the rooms and we loved them! Cannot wait for the new restaurant to open which the latest date was 6/22/21; beach side. This is by far the best value you will receive. We will always stay here every visit.