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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The Resort Fee includes the following (inclusions may be subject to change without notice):
· Eco-Friendly Water Bottles
· Water Stations (located on ground and lobby level)
· Daily Refreshments at the Infinity Pool
· Beach item rentals (parasols, chairs, toys, beach bags including water & towels)
· High-speed Internet Access
· Complimentary digital media library
· Premium Coffee/Tea in hotel lobby
Ratings & reviews
TripAdvisor traveler rating
4190 reviews
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Jul 25, 2025Mr Hiroshi definitely makes Ka Lai shine an stand out in Honolulu!
We stayed at Ka Laʻi for 10 days, and the highlight of our entire experience was the exceptional service provided by Mr. Hiroshi at the front desk. From the very beginning—when I called ahead to confirm our midnight arrival—Mr. Hiroshi’s thoughtful and detailed responses immediately put me at ease. He anticipated our needs in every possible way, ensuring our stay was comfortable and smooth. Upon arrival, we were placed in a quiet corner suite, perfectly suited for our family’s early routine—we wake around 5am and go to bed by 7pm, so avoiding the evening noise was essential. Mr. Hiroshi even arranged sandwiches for both me and my husband, including a specially prepared one for our 6-year-old daughter, along with a bottle of sparkling wine. Pre-cooled waters in the fridge added another touch of care. He truly made us feel at home. Throughout our stay, Mr. Hiroshi continued to go above and beyond—recommending wonderful beaches and family-friendly swimming spots, like Ala Moana Beach Park, where we were lucky enough to spot a seal! Each recommendation felt personal, like a local sharing his own family favorites. Knowing we had a late-night flight, Mr. Hiroshi went the extra mile to secure a late checkout in the same room—an absolute blessing when traveling with a young child. His kindness, attention to detail, and warm hospitality elevated our entire experience. While it’s true that some aspects of the hotel, such as furniture, could use updating—and although we encountered one restaurant staff member, Miss Lani, whose negative attitude disappointed us and who showed her poker face to me and my 6-year-old —Mr. Hiroshi’s professionalism and genuine care more than made up for it. He is the reason Ka Laʻi stands out. I wholeheartedly recommend Ka Laʻi to anyone visiting Honolulu—especially because of Mr. Hiroshi. He is the heart and soul of this property, and we are deeply grateful for all he did to make our stay unforgettable.
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Jul 13, 2025This is for BUSINESS ONLY! NOT VACATION STAY!
Staff? Amazing. Room? Very nice. Why the 1 star?? If you come to Oahu, on vacation, why wouldn’t you stay at a relaxing oasis like the Ritz Turtle Bay or even the Ko Olina Marriott. This is a great hotel if you are on strictly business or if you are in NYC. Don’t bring your kids here… they will be bored. When paying top dollar on vacation, I just expected a RESORT feel on an island.
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Jul 13, 2025
So deserving of their Forbes 5 star rating and only a block from the beach - stay nowhere else!!!
From the time I first booked and communicated with the staff I know I would have an amazing stay but not until my arrival and the 3 subsequent days being there did I truly know what a special hotel this was and it’s people set it apart - kudos to all the team we interacted with - mahalo, and also to the leadership team that provided the training and support that has enabled the team to care so much of the guest experience. First, the hotel is under renovation - and to those reading means little to nothing of the experience, the areas undergoing work our artfully covered and without signage apologizing for the work I would have no idea it’s going on - bravo for the lack of disruption to guests and while the property is already amazing I can’t wait to go back to experience the enhancements. The gentlemen at check in was more than welcoming and went through my Amex FHR benefits for my two rooms (and I feel that I received true value here as opposed to other hotels) and also bell and valet were engaging and I felt my business was truly appreciated. The team at the restaurant and bar was always lovely whether it was breakfast or an amazing mai tai at the bar - thank you! The amenities for local chocolate, to cookies and prosecco on top of complimentary bottled water and our wonderful room upgrade made for a truly memorable stay. I feel terrible but the gentleman working the pool this past Wednesday to Friday was truly remarkable. He took his job so seriously and wanted everyone to have an exceptional time. He embodied true hospitality from setting up pool chairs, to taking orders, to running drinks to you in the pool and greeting every guest that arrived - someone I would definitely love to have the privilege to work with and it seemed like he did all this while training another team member. His aloha spirit will always be remembered, truly appreciated. Lastly, my 1:30 flight was delayed until 11:30pm and they gave me a 9:00pm check out complimentary, I would never expect this but completely wrapped up what I would easily say is my best hotel experience ever. While I don’t hold Hilton in very high regard, this hotel should be a training ground for how all the properties operate and should be rewarded for changing my mind and referrals to others of how I consider the brand. Mahalo team!!
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Jul 05, 2025Great stay
A great hotel stay with some minor setbacks. The front desk staff and room service were wonderful. They explained the layout of the hotel and helped me with my bags. The room was a bit dated but it sounded like they will be going through a renovation. The water pressure for the shower was great! The only thing I didn’t appreciate was valet. At least the few I interacted with seemed to expect a tip, and I would have preferred to avoid them all together given how uncomfortable they made me feel - self parking was not an option. By the way, do the morning breakfast - it was great.
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Jun 20, 2025
Best hotel experience ever!
WOW!!!! WOW!!!! WOW!!!! The service at this hotel is the best service I have ever received. My husband and I started our honeymoon here and couldn’t be happier with this hotel. We had issues with our flight and got in 8 hours later than expected. At check in, the lady at the desk said she put assorted sandwiches, fresh fruit, fresh water bottles, etc. in our room since we arrived much later than anticipated. This was so kind! She also said there was a bottle of champagne in our room and when I told her we don’t drink alcohol, she said she’d switch it out for cider. Concierge is 24/7 WHICH IS INCREDIBLE!!!! We had a few early morning excursions and to be able to pick up pool towels and beach chairs on our way out was so convenient. We stayed at a higher star hotel on Kauai that was double the price after this and were let down because the service we received here was so amazing!!!! We booked through Costco and got the breakfast buffet for free every morning. It was phenomenal. Fresh fruit, different hot dishes every morning. Best rice and zucchini bread I’ve ever had! The pool wasn’t crowded and you could get a day bed for free!!! There were barely any kids when we went to the pool and most of the time, we had the pool to ourselves even at peak times! They go around and bring free ice cream at 12 or 1 every day. The lobby is great! They are starting to undergo renovations but the stay was still incredibly nice and didn’t bother us at all. Service is unmatched. Beautiful pool. Beautiful lobby. We would come here again and again and again!!!!! You will not be disappointed if you book here.