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3836 reviews
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Apr 24, 2025Not up to JW Marriott level of quality
JW Marriott is supposed to be a luxury brand. This is not the kind of hotel I’d expect to be a JW. I mean, the hotel is fine - a regular Marriott level. But, they’re charging JW rates and not giving JW quality. Plus, there is no key card restrictions to reach the hotel room floors - pretty much a standard in big city hotels.
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Apr 13, 2025Very partial Washington Monument view
Our visit was a solid, positive experience and we would go back. We hesitate to give 5 stars because the room size, (we had a king bedded room) was a little on the small side. Also, we upgraded to a Washington Monument view, which was a minimal partial view. Next visit, we would not bother with chasing a Washington Monument view.
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Apr 10, 2025
An excellent hotel with primo location, a fire drill and slow check-in
We traveled to DC to be tourists. This hotel is in just the perfect location for getting to all the sites to see. Walking to attractions, restaurants were short or quick Uber rides. Check in was very slow and then was told rooms not ready until after 4pm and that we’d be called. So we walked to see the White House and Washington monument. It was exciting since there were thousands of demonstrators everywhere upset about the world. After two hours at 4pm we returned and had to wait again even though they already had all my info and credit card from checking in the first time. But we got the room on a high floor overseeing the Washington monument. Exactly what we reserved. The room was great. The elevators were fast. Enter the floor you want to go to then you’re told which elevator to use. Then on Sunday night we were awoken by a fire alarm. After a fifteen story walk down the stairs we were released to go back to our rooms. Hotel staff didn’t acknowledge it in any way. I learned it was a drill which made the incident that much worse. Interesting on check out, the hotel offered us 3,000 points to check out before 9am. There’s a nice store that has some good cookies. Room service is available but limited in offerings.The hotel has a nice restaurant for breakfast although it’s a $27 normal buffet but so much better than the free ones at modestly priced hotels. Although we paid extra for a special room, we were given a card saying we’d get a $30 per day meal credit; although we ate breakfast there one morning, the credit was not applied to the final bill . The bell captains were great and housekeeping staff was on-point. Clean, well maintained and spacious rooms. Friendly staff, secure building and the prime location made the cost mostly worthwhile.
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Apr 07, 2025Wonderful stay!
Wonderful stay! I was honestly a little worried about selecting this hotel due to the mixed reviews. But the location was too hard to pass up. Glad I chose it!! Not sure why the previous poor reviews? We experienced friendly service in every way - from the front desk to the concierge to the waitresses in the bar to the cleaning crew to the valet! Top notch customer service! Our room did NOT look dated, was VERY clean and all the elevators worked flawlessly… And with literally everything within walking distance, this hotel was a perfect home base location for visiting DC.
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Apr 01, 2025
Above and Beyond Customer Service
I had a unique issue that required assistance, and everyone -- from the front desk staff to the manager on duty -- went way above and beyond to make sure it could be addressed. It saved the day quite literally and I couldn't be more appreciative of the efforts of the team at the JW.