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TripAdvisor traveler rating3693 reviews
Good business class hotel
This is a good business class hotel. Comfortable, stylish room. Business amenities. Lots of good food options in the area. Not a perfect stay, but the couple of small problems I had (door mechanism broke and had to have engineering working on my door at 2:30a) were fixed efficiently and professionally. That goes a long way. I have stayed here multiple times And can recommend this property.
Not worth continuing to be loyal to Marriott with what they give you in return.
We used a Suite Night award for the JW Marriott tonight in Washington DC. Expected a lot more when using a valued suite night award as well as currently Platinum Elite (my wife who booked it). No suite, not even Queen size beds, no view, broken tv. Also, no breakfast or free parking offered. Said the concierge lounge is not open so will give us a 1.000 points (not worth much when most decent hotels are 35,000 points just to start). Not really worth continuing to be loyal to a brand when this is what being loyal gets you.
Never a miss…
I’ve stayed at this hotel the last few times I’ve been in DC and it’s never a miss. The location is perfect. The rooms may be on the smaller side but they are well maintained and clean. The staff are always pleasant. I’ve been intentionally working on building up my status with the Marriott Bonvoy brand and it pays off. I had an early morning flight into DC and got in around 6am. I didn’t expect them to have a room ready for me but they did! I was able to take a nap before going out for the day. The lobby is decorated beautifully for the holidays. The bar and breakfast area are nice.
First JW Marriott I've seen that doesn't live up to the name
I have never been disappointed in a JW Marriott. Up until now, no matter the city, the structure/layout, etc., JW has a high standard for excellence, separating it from the Marriott brand. However, this hotel does not deserve the JW stamp. It's just disappointing in several respects. First, the layout is awful. I know the architecture can't be changed, but this hollow-center square layout with limited directions you can go around the perimeter is just bad design. Sometimes you get off the elevator in the center and have to walk all the way around the perimeter just to get to the location that was directly across from the elevator but inaccessible. As far as the elevators themselves are concerned, the system is fine and the wait times are good, especially for a large conference being hosted at the hotel. Service is good, especially in the exec lounge on the 14th floor. They ran out of greek yogurt one morning and a staff member went downstairs to the main restaurant to get more, just for me. The front desk was pleasant and helpful upon check-in, so good marks here, just not better than a standard Marriott. Food options are decent: free hot breakfast in the exec lounge is nice to have, but sparse drink selections, a lack of greek yogurt even though you might find one or two in the cooler, and a small space that's crowded in the mornings. As a JW, this is no better than some of the other Marriott offerings, like Renaissance and AC. I know this property is old, and I mean really old. It has been renovated, but it just doesn't seem "JW" renovated. All the appointments in the rooms are Marriott-level quality, but not the step up that JW typically is. It's especially disappointing when you plug a phone in overnight that is using a sleep tracking app with white noise, and the AC outlet on the nightstand is so loose that the plug eventually just fell out, which caused my phone to die in the middle of the night. Having a mini-fridge is great, but most Marriotts offer this now, so again, not much to differentiate the JW from the lower-tier properties. The location of this hotel is great - only 15-20 minutes from DCA, and just a couple of blocks from the White House, which puts it in the center of many DC attractions for tourists, and plenty of government business opportunities. So many restaurants, in addition to government buildings, are walkable from the JW. Location is the best feature of the hotel. Perhaps the oddest thing about this JW is the gym. I'm big on hotel gym quality because fitness is so important to me, so I notice when hotels put at least some effort into gym quality, and when they don't. The JW Washington DC does not. There is a decent amount of equipment, but the room layout is so poor that many things are difficult to use, like the adjustable bench. The dumbbells look like they are 30+ years old - so worn and in need of replacement. No kettlebells, not even a pull-up bar on the cable station, which is jammed into a corner among other machines and also hard to use. The mats provided for floor work are thick, like stall mats, and not a good choice for guests to move around the room and cushion themselves from what is a rough, uneven surface. You can't do any floor exercises without a scrape or burn on your elbows and knees, and the lack of a proper mat is just pathetic, especially for a JW. This is not a JW Marriott gym. Overall, even when attending this same conference in the future, I would look for other options even though the convenience of staying in the same hotel as the event is important. This hotel truly does feel like a Marriott that carries the JW badge, undeservedly. It looks like other recent reviews reflect the same sentiment. Hopefully the management can address some of these problems and put more effort into areas that can be improved and live up to a flagship property designation. It's certainly not worth anywhere near the rates they are charging unless you want to pay for location only.
Bad management/bad health
The elevators are painfully slow and confusing but the stairs are worse—filled with 40+ cigarette butts and lingering smoke. I called to complain but even 25 hours later only partial cleaning had occurred. The price is high but the environment is worse than a motel 6. They obviously have no decent security in the stairwells and no respect at all for public health or obeying the law. The management is obviously inept.