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3435 reviews
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Jan 22, 2025Exceptional Service Beyond Expectations - Vanessa Lost + Found Coordinator
I recently stayed at the JW Marriott Desert Ridge and accidentally left behind a very sentimental stroller that has traveled the world with my family. After being told by a few people that it couldn’t be found, Vanessa from Lost and Found stepped in and truly went above and beyond. She personally located our stroller, arranged to ship it back to us right away. Thanks to Vanessa’s dedication and kindness, we were reunited with our precious stroller. This level of service is exactly why I’ll be returning to JW Marriott Desert Ridge—staff like Vanessa make all the difference.
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Jan 15, 2025
JW Phoenix Desert Ridge is incredible venue!
Wow! JW Marriott Phoenix Desert Springs is a superb hotel venue. All staff were very friendly. The grounds are immaculate and beautiful and are well-maintained. Room was Mountain Biew and very beautiful. Very clean room with apparently new furniture and amenities, such as huge flat screen TV and large master bath suite. Maid service was very friendly and did excellent work keeping our rooms clean. The concierge went above and beyond even before we arrived. I had much difficulty securing a dinner reservation in Sedona (day trip to meet a friend who moved there a few years ago), and she did the leg work to get us a great venue (SaltRock) that was amazing food and views. Thank you to her for her great efforts!! Highly recommended hotel venue!
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Dec 21, 2024
Proposal gone right!
I wanted to give a huge shout out to everybody that helped me set up my proposal! Savannah set me up with Angelica and Mckenna who took the time to show me all around their beautiful property and their Jingle event. We met Devin who works the pool area and he was incredibly friendly during our brief meeting. We grabbed dinner before our special moment at Kembara and the bartender (taller guy with a taper fade) was friendly and had out drinks our quickly. I highly recommend the crab fried rice and "Tales of the Floating World" cocktail. After our big moment, Mackenzie and Hannah K brought over a bottle of champagne and the whole team was congratulating us when they stopped by. The drink service at the fire tables was both quick and delicious. Whoever is making those espresso martinis is an artist! Everybody we interacted with was beyond friendly and they really went above and beyond to make our night special. As a Marriott employee who has stayed around the country and worked at several different brands, I can honestly say the JW is truly embracing the holiday spirit and taking their service to another level. Thank you all so much - Justin & Bri
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Dec 20, 2024
Jingle at the JW
The Jingle at the JW was a fantastic experience for the holiday season. They have ice skating, jump houses, lots and lots of holiday decor and amazing food options, including great gluten free options if you are looking. Hannah and Ky at the fire side tables were extremely helpful, kind and friendly. Overall the experience is super kid friendly and fun for adults. It’s also great for locals to come by for the night and get into the holiday spirit!
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Dec 20, 2024
Great for families not couples
Check in was easy, but self parking is a bit of a walk. The minute you walk in, the resort feels huge. As we walked to our room, it was another long walk. So if you aren’t a walker, this might be an issue. The room we had was nice and had everything we needed. Our room faced the water park and it was quiet. The waterpark was a lot of fun and our kids loved it. We had no issues finding a chair and there is a QR code on each chair that lets you order food with ease. The lazy river was fun and the water temperature was perfect. We had the breakfast buffet at Tia Carmen. The food selected was limited but delicious. We also ate at the Asian restaurant and the food was good but a bit salty. The grass area has a ping pong table, lawn games and chairs to hang at after dinner. The gym was a good size and very well maintained. They also offered group classes. I’d stay here again with kids. I wouldn’t recommend for people without kids.