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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
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Jamaican Zen Made Our Trip!!!
Jamaican Zen made my family trip the absolute best!! We have been members of the club for a few years now and he went above and beyond to make sure my family of 12 was taken care of for 7 days. He anticipated what we would we need before we would even know. Because of him we got to spend the last perfect day in the cabanas right near the pool with the greatest view. Best trip ever!! So thankful for Zen.
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We have had better!
We enjoyed the resort but we think there is some things that could be changed. 1. We went to Japanese restaurant at 7pm, the table next to us got dessert, we did not and when we asked for it they looked at us crazy! 2. The plastic water bottles were give to some but we had to ask for one! 3. The breakfast and buffet menu needs to change daily, just the same foods for 6 days is not good! 4. Provide more than not at check in! The room was very nice and the resort is nice
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Wonderful Vacation Spot
Wonderful experience, delicious food, great music, entertaining shows, attentive staff( butlers, bartenders, waiters/waitresses, housekeeping, bellhop, etc) I’ve been coming here the last seven years and plan to continue. I would highly recommend Iberostar Joia!!
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A good time but it would have been nice if the activities were a rolling scan on the tv in our room.
Nice accommodations however, it was waiting for dinner and we were not able to make reservations but had to wait at the non-reservation restaurants.
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Vacación joia
Donavon and shelly and excelentl they take care of us good . Thank you for all, we enjoy the food very much . The beach is our favorito place