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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
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Without this experience We would give 5 stars
My wife and I stayed at this hotel from June 26th to June 30th 2025. We were attending a wedding with friends, on the first day my wife fell in the bedroom, due to a step down. Despite being verbally told about it and a small placed warning sign, that’s not sufficient to prevent an accident, she suffered a sprained instep, the incident was reported and we went to the nurses station. After not being recognized and waiting for over an hour, she came out without apology and an unfriendly attitude to tell us she’s dealing with a previous patient. Not telling us what would be our wait time we left. This was our only bad experience, as everyone else at the hotel were accommodating, helping and courteous. We finally spoke to a manager in charge and still await his response from management.
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Whether business or pleasure, the Joia is top tier.
Although I did not get to enjoy all the amenities of the hotel during my stay, I must say that it was a wonderful experience staying at Joia. The staff were incredibly professional, courteous, and pleasant. My room was amazingly comfortable. The butler service was excellent (thank you to Ralston and Kadeen for their wonderful customer service). All in all the Joia offers excellent accommodations and services.
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Jamacia trip
Shelley and Donovan were both super nice to me and my sister and treated us more than kind. They go above and beyond to get to know the people they serve. We will come back very soon.
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Excellent service
Donavan Shelly was excellent and friendly and was service 👌 excellent and no problem with him and everyone he knows what we need every time.
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Excellent service
Donovan was excellent the service was fast and friendly. He was always aware of our needs. He knows what we wants all the time